Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4083 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 12, 2018 — Rated 10 out of 10 by N.M. Zerorez DC Metro
What do you like about our products and services?

Great service, great results!

Report a concern   March 11, 2018 — Rated 10 out of 10 by P.C. Zerorez DC Metro
What do you like about our products and services?

Profesionalism of technician. Thoroughness of work and care to prevent unintended damage.

Report a concern   March 9, 2018 — Rated 6 out of 10 by J.J. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Your technician could not have been nicer. I am concerned that my grout in the ceramic area seems to be peeling which never happened before. I specifically asked if there was any possibility of a problem with the grout and was told no as the end result. I am not sure how I will resolve this if you have any suggestions. Thank you.

Response from Zerorez DC Metro:

Sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. As discussed over the phone our technician would be more than happy to come back and take care of anything you believe was missed. Looking forward to an updated review of our service. Best Regards, Zerorez Management

Report a concern   March 7, 2018 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

There was no lingering odor left after the service. I'm allergic to all fragrances, but had no sore throat or sinus problems that night. The carpet is very clean, wirh just a couple stains remaining. All in all, the best service we've had in years.

First name removed

Report a concern   March 5, 2018 — Rated 10 out of 10 by K.K. Zerorez DC Metro
What do you like about our products and services?

The technicians are great and the cleaning process is excellent

Report a concern   March 4, 2018 — Rated 10 out of 10 by L.O. Zerorez DC Metro
What do you like about our products and services?

It was so professional. Marcus was great and very professional when explain everything to us
I am very satisfied

Report a concern   March 2, 2018 — Rated 10 out of 10 by V.R. Zerorez DC Metro
What do you like about our products and services?

The employee was very friendly and professional. He finished the cleaning in a timely manner. The carpet looks very nice. Dried quickly, soft to touch and non toxic.

Report a concern   March 1, 2018 — Rated 10 out of 10 by N.C. Zerorez DC Metro
What do you like about our products and services?

The technician was very friendly and fast. My carpet looks amazing and smells wonderful. I would recommend this to anyone, especially if you have a pet.

Report a concern   March 1, 2018 — Rated 10 out of 10 by P.B. Zerorez DC Metro
What do you like about our products and services?

Marcus did an excellent job! He paid attention to my concerns and worked accordingly. The carpets look great! Thank you!

Report a concern   March 1, 2018 — Rated 10 out of 10 by M.P. Zerorez DC Metro
What do you like about our products and services?

I found you all to be very responsive, sincere and friendly. My carpets look great. Thank you.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 9 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

You actually cleaned the carpets! I didn’t think some of those stains would come out! The gentleman who came was professional and took attention to detail. Would highly recommend

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

Marcus is a wonderful asset for your company.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 2 out of 10 by K.L. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The vents were left loose, supplies left out and asked to take before and after pictures but wasn’t prompted to take when asked to be. My sister used this company and recommended but not sure we will use this company again.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 25, 2018 — Rated 8 out of 10 by E.M. Zerorez DC Metro
What could we do to improve?

When I spoke to the agent to make the appointment I confirmed they would be able to get under the furniture since they wouldn't move it. She said yes they have a wand that reaches underneath. When the cleaner actually came it was apparent via look and touch that the wand only reached inches under the edges of the bed, leaving much of the area untouched and Not cleaned. On a positive note, the cleaner was very professionally, friendly, and courteous.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 25, 2018 — Rated 10 out of 10 by M.W. Zerorez DC Metro
What do you like about our products and services?

reliable and responsive company with wonderful employees ! and I love the way my carpet looks and smells after you clean them !

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 20, 2018 — Rated 10 out of 10 by H.M. Zerorez DC Metro
What do you like about our products and services?

the gentleman who cleaned the carpeting was very helpful, knowledgeable and smart. Good service from start to finish!

Response from Zerorez DC Metro:

hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 20, 2018 — Rated 10 out of 10 by L.H. Zerorez DC Metro
What do you like about our products and services?

Technician was very professional and helpful with our needed service.

Response from Zerorez DC Metro:

hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 20, 2018 — Rated 9 out of 10 by G.G. Zerorez DC Metro
What do you like about our products and services?

The technician (Harrison) provided nonsense answers to simple questions

Response from Zerorez DC Metro:

hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 20, 2018 — Rated 10 out of 10 by G.S. Zerorez DC Metro
What do you like about our products and services?

Great service and even better results!

Response from Zerorez DC Metro:

hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 18, 2018 — Rated 10 out of 10 by J.C. Zerorez DC Metro
What do you like about our products and services?

Got here when you said you would. Did what you said you would. ...and did a fantastic job!

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 14, 2018 — Rated 10 out of 10 by N.L. Zerorez DC Metro
What do you like about our products and services?

Everything!

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 12, 2018 — Rated 10 out of 10 by S.N. Zerorez DC Metro
What do you like about our products and services?

Customer service and techs were awesome. So far our carpet looks great. Thanks

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 9, 2018 — Rated 10 out of 10 by J.E.D. Zerorez DC Metro
What do you like about our products and services?

Great knowledable staff. Friendly and definitely experts.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 9, 2018 — Rated 9 out of 10 by B.B. Zerorez DC Metro
What do you like about our products and services?

Results were good and Luis Padilla was outstanding! Courteous, professional, and nice.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Managemen

Report a concern   February 9, 2018 — Rated 10 out of 10 by R.V. Zerorez DC Metro
What do you like about our products and services?

I like the process the way it’s done.
It doesn’t have a strong smell.
The technician was good and took his time and not rushing.
Carpet looked good when job was done.
Good price !

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Managemen

Report a concern   February 8, 2018 — Rated 8 out of 10 by K.D. Zerorez DC Metro
What could we do to improve?

did a good job.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 5, 2018 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

Honesty and job well done

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   February 4, 2018 — Rated 10 out of 10 by S.E. Zerorez DC Metro
What do you like about our products and services?

I like the lack of odor and the clean feeling left in the carpet. No residue to trap more dirt

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   February 3, 2018 — Rated 10 out of 10 by K.P. Zerorez DC Metro
What do you like about our products and services?

We live with 30 year old carpet and 5 cats. Although we self-shampoo our rugs we have never had them professionally cleaned. With cat stains and urine smell predominant in many areas we needed help. Scheduling service was easy and the service was outstanding. Before any work was done, the technicians walked through each room with us, evaluating the stains and telling us what could be done and gave us prices. There was no pressure or hidden costs. The service was excellent and professional. We were delighted with the results and we would highly recommend them. Pet friendly people, respectful and proficient. Now that's a service!
Thank you for advertising on WMAL.
Mark and First name removed P.

Response from Zerorez DC Metro:

WOW and thank you for your raving review of the cleaning by Zerorez DC.
We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   February 1, 2018 — Rated 10 out of 10 by R.S. Zerorez DC Metro
What do you like about our products and services?

Great Job. Both the associates you sent were wonderful.

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management


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