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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Profesionalism of technician. Thoroughness of work and care to prevent unintended damage.
Your technician could not have been nicer. I am concerned that my grout in the ceramic area seems to be peeling which never happened before. I specifically asked if there was any possibility of a problem with the grout and was told no as the end result. I am not sure how I will resolve this if you have any suggestions. Thank you.
Sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. As discussed over the phone our technician would be more than happy to come back and take care of anything you believe was missed. Looking forward to an updated review of our service. Best Regards, Zerorez Management
There was no lingering odor left after the service. I'm allergic to all fragrances, but had no sore throat or sinus problems that night. The carpet is very clean, wirh just a couple stains remaining. All in all, the best service we've had in years.
First name removed
The technicians are great and the cleaning process is excellent
It was so professional. Marcus was great and very professional when explain everything to us
I am very satisfied
The employee was very friendly and professional. He finished the cleaning in a timely manner. The carpet looks very nice. Dried quickly, soft to touch and non toxic.
The technician was very friendly and fast. My carpet looks amazing and smells wonderful. I would recommend this to anyone, especially if you have a pet.
Marcus did an excellent job! He paid attention to my concerns and worked accordingly. The carpets look great! Thank you!
I found you all to be very responsive, sincere and friendly. My carpets look great. Thank you.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
You actually cleaned the carpets! I didn’t think some of those stains would come out! The gentleman who came was professional and took attention to detail. Would highly recommend
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Marcus is a wonderful asset for your company.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
The vents were left loose, supplies left out and asked to take before and after pictures but wasn’t prompted to take when asked to be. My sister used this company and recommended but not sure we will use this company again.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
When I spoke to the agent to make the appointment I confirmed they would be able to get under the furniture since they wouldn't move it. She said yes they have a wand that reaches underneath. When the cleaner actually came it was apparent via look and touch that the wand only reached inches under the edges of the bed, leaving much of the area untouched and Not cleaned. On a positive note, the cleaner was very professionally, friendly, and courteous.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
reliable and responsive company with wonderful employees ! and I love the way my carpet looks and smells after you clean them !
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
the gentleman who cleaned the carpeting was very helpful, knowledgeable and smart. Good service from start to finish!
hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Technician was very professional and helpful with our needed service.
hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
The technician (Harrison) provided nonsense answers to simple questions
hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Great service and even better results!
hank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Got here when you said you would. Did what you said you would. ...and did a fantastic job!
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Everything!
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Customer service and techs were awesome. So far our carpet looks great. Thanks
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Great knowledable staff. Friendly and definitely experts.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Results were good and Luis Padilla was outstanding! Courteous, professional, and nice.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Managemen
I like the process the way it’s done.
It doesn’t have a strong smell.
The technician was good and took his time and not rushing.
Carpet looked good when job was done.
Good price !
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Managemen
did a good job.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Honesty and job well done
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
I like the lack of odor and the clean feeling left in the carpet. No residue to trap more dirt
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
We live with 30 year old carpet and 5 cats. Although we self-shampoo our rugs we have never had them professionally cleaned. With cat stains and urine smell predominant in many areas we needed help. Scheduling service was easy and the service was outstanding. Before any work was done, the technicians walked through each room with us, evaluating the stains and telling us what could be done and gave us prices. There was no pressure or hidden costs. The service was excellent and professional. We were delighted with the results and we would highly recommend them. Pet friendly people, respectful and proficient. Now that's a service!
Thank you for advertising on WMAL.
Mark and First name removed P.
WOW and thank you for your raving review of the cleaning by Zerorez DC.
We look forward to hearing from you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Great Job. Both the associates you sent were wonderful.
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management

Great service, great results!