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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
The technician was good but told me that his cleaning machine will not clean all the way to the wall so in places there is a 4 inch line that never got cleaned... very noticeable.
First time I have had carpet cleaned where no furniture was moved so again that edge comes into play. I had some stains that were not removed by whatever non chemical system you use and he never mentioned any extra cleaning that he could try...
For the price it was ok ... certainly took twice as long to dry than what the technician said..
I would try another company next time.
Our rug cleaner was right on schedule. He was very personable. Our carpet came out looking great and smelling great. Last of all, he was very upfront with us in telling that due to the material our couch was made of it was questionable if their cleaning materials would be helpful which was nice to see that he explained the situation and let us make a decision instead of trying to sell us a service that possibly wouldn't benefit us.
Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Quick and responsive.
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
prompt, courteous, and affordable. liked that it dried so fast. it smelled fresh but not like perfume that was trying to cover up odors. marco ( i think that was his name) was excellent.
Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.
Best Regards,
Zerorez Management
Harrison was professional and kind and did a great job.
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
The service was excellent and all of the stains came out. There is no smell either!
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Marcos and his partner were very professional well mannered and did a quick and fantastic job. If all the employees at Zereorz are that good, I highly recommend this company!!!
WOW and thank you for your raving review of the cleaning by Zerorez DC.
We look forward to hearing from you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Love how clean and easy this is!!!
Marcos has helped me, he calls prior to arrival and is thorough and very courteous! Super service! Takes very little time! Looks wonderful!
Thank you for the raving review of the cleaning by Zerorez DC. We always strive to meet customer expectations and build a good working relationship with new customers. We look forward to working with you in the future.
Sincerely,
Zerorez Management Team
We were satisfied with your services. Will be happy to recommend you to our friends and customers.
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
I like the no residue and no chemical smell after cleaning. Process seems very "clean and pure" Carpets look great too!
Thank you for your review of the cleaning by Zerorez DC.
We like to get feedback from our customer on their opinion of the cleaning.
Enjoy your clean floors, and we look forward to working with you in the future.
Sincerely,
Zerorez Management
Fast, efficient, thorough, and short dry time
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
You did an excellent job cleaning our hardwood floors and carpeting! Customer service is excellent and prices are very reasonable. I highly recommend and thank you so much!
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
Excellent technicians. Courteous and focused. Cleaning was as good or better than Stanley Steamer or Chem xxxxx.
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
The guys were great but there is a musty smell that I wasn't expecting to smell. Thought it would have a more "fresh" smell than that so I'm not really "thrilled."
My carpet is not as clean as I had hoped. The person that cleaned it said because it is
so pressed down and old there is a possibility that this is as clean as it can get and I
might need to replace it.
- The no soap/chemical concept
- Reasonable prices
- Harrison, our technician, was very professional and did an outstanding job !
Thank you for your review of the cleaning by Zerorez DC.
We love to see happy customers and we look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Products are safe for people , pets and the environment!
Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Very attentive and deliver as promised.
Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
The carpet in our house had lots of stains and we suspected had even more gross stuff we could not see. After the cleaning, I know feel we could let our grand baby crawl on the carpet. Luis explained everything completely and did a great job. Great experience!
Wow, what a great review and thank you. We love to hear great reviews from customers about their experience with Zerorez DC.
Enjoy your clean carpets and we look forward to working with you in the future.
Sincerely,
Zerorez Management
Convenient
Easy to schedule
No chemical smells
Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Everything! Awesome people and product!! Highly recommend!!
Thank you for review of the cleaning by Zerorez DC.
We love to hear great reviews.
Give us a call when you are ready for your next cleaning.
Sincerely,
Zerorez Management
The carpet cleaning was fast and fast drying
Thank you for your rating of the cleaning by Zerorez DC.
We hope you enjoy your clean floors. We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Carpet still has many spots that didn't come up, though it is much cleaner overall. It also took much longer to dry than was told.
It works better than any service. And the guys were great.
Thank you for the great review of the cleaning by Zerorez DC. We always love to hear from customers about their cleaning. We look forward to working with you in the future.
Sincerely,
Zerorez Managament
Zerorez did what the claims on WMAL stated. The carpets are as close to new looking and feeling as possible and our carpets are over 15 years old. Polite, knowledgable and easy to work with would describe the staff. I don't know how this happened but they forgot to clean the stairs. Apologies were quick coming and they would return at a time convenient to us. I would recommend the company and will continue to use for all our future rug needs. Great work and thank you.
Thank you for the raving review of the cleaning by Zerorez DC. We always strive to meet customer expectations and build a good working relationship with new customers. We look forward to working with you in the future.
Sincerely,
Zerorez Managament
The techs were friendly, fast, and I appreciate that it doesn't smell like chemicals when they're done.
Thank you for your review of the cleaning by Zerorez DC.
Enjoy your clean floors and give us a call when you are ready for your next cleaning.
Sincerely,
Zerorez Management
I know my carpets needed cleaning, but zerorez did not meet my satisfaction. In fact, I went over a number of stains that were left and my personal carpet cleaner lifted them.
Thank you for your review of the cleaning by Zerorez DC.
As per our conversation we will be back out to your home next week to re-service the areas of concern. We are glad you are using the 30 Day Gotta Love it Guarantee.
Sincerely,
Zerorez Management
Nice people and no chemicals on the rug
Thank you for your review of the cleaning by Zerorez DC. It is always a pleasure to see happy customers and we look forward to working for you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
You did the job well and in an environmentally safe manner. The technicians were on time -- actually early -- and let me know the arrival time in advance, which was great.
Thank you so much for your great review of the cleaning by Zerorez DC. We strive to meet customer expectations or exceed them.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
Did a very good job.