Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4128 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 29, 2018 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

We have had Zero rezoning a number of time & have always found them to be on time,
Very efficient in the job they cane to do & I have no complaint what so ever. Yes I would
recommend their servicell to anyone who asked about the company.High quality work at very reasonable price.Especially when they
have a special going..

Report a concern   March 28, 2018 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

Repeat customer, excellent job and service. I have asthma and allergies and can't tolerate scented carpet cleaners so their service is perfect for me. Also the pick up to clean and then return is perfect for my needs.
Highly recommended!

Report a concern   March 28, 2018 — Rated 10 out of 10 by Mike Bailey Zerorez DC Metro
What do you like about our products and services?

You have a great idea in cleaning with ionized water. People with asthma, or other breathing issues, really benefit from the lack of chemicals. Also, your technician took his time and did a very thorough job. We appreciated his putting on the little pull-on shoe-covers as soon as he entered our home. I've paid to have my carpets cleaned many times (and done it myself many more), but I think this is the cleanest "cleaning" I've yet seen.
I'm a Realtor and will be recommending Zerorez to anyone who asks about carpet cleaning.
One more thing worth mentioning: Zerorez offers a discount for active-service military AND vets!
Mike Bailey Keller Williams - Reston

Report a concern   March 28, 2018 — Rated 10 out of 10 by D.A. Zerorez DC Metro
What do you like about our products and services?

The representative came as promised. He was very thorough in his work and did a very nice job of cleaning a carpet that hadn't been cleaned in years. He was very polite and professional.

Report a concern   March 27, 2018 — Rated 10 out of 10 by Maureen Whalen Zerorez DC Metro
What do you like about our products and services?

The service is great and the finished product is a clean carpet that our grandchildren can play on.

Report a concern   March 24, 2018 — Rated 10 out of 10 by Stephanie Diehl Zerorez DC Metro
What do you like about our products and services?

Fast and effective and my house didn’t stink of chemicals afterwards

Report a concern   March 24, 2018 — Rated 7 out of 10 by J.H. Zerorez DC Metro
What could we do to improve?

The tech did no move my speakers to clean around them

Report a concern   March 24, 2018 — Rated 10 out of 10 by L.P. Zerorez DC Metro
What do you like about our products and services?

Process and technology are great. On-site service and price were good. You all didn't respond at all to my e-mail inquiry for a price quote though. I had to call a week later. And then, after several days of trying, no one ever answered. I had to leave a message. And then it took several days for someone to call back. You all need to get your methods of communication fixed. Why have an option for requesting quotes if you're not going to respond to potential customers. Why have a phone line if you're not going to staff it with people to answer it. You almost lost me as a potential customer.

Report a concern   March 23, 2018 — Rated 10 out of 10 by Sam Cresanti Zerorez DC Metro
What do you like about our products and services?

Quality work, fair price and professional staff. There were on time and treated our house with respect!

Report a concern   March 22, 2018 — Rated 10 out of 10 by J.N. Zerorez DC Metro
What do you like about our products and services?

Very professional service tech; communicated well, arrived on-time, explained the process and took good care of us.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC. We look forward to working with you again in the future. Best Regards, Zerorez Management

Report a concern   March 20, 2018 — Rated 8 out of 10 by M.F. Zerorez DC Metro
What could we do to improve?

I was not satisfied with the experience, but my concerns were quickly addressed and rectified very professionally by the management team and the end result was just fine....thanks

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC. We appreciate you giving us the opportunity to come back out and make things right. We look forward to working with you again in the future. Best Regards, Zerorez Management

Report a concern   March 18, 2018 — Rated 10 out of 10 by R.T. Zerorez DC Metro
What do you like about our products and services?

Personnel were professional and efficient. Rooms were effectively cleaned.

Report a concern   March 17, 2018 — Rated 10 out of 10 by M.H. Zerorez DC Metro
What do you like about our products and services?

The cleaning service worked well. It was easy to schedule and the service rep was early and did what he was supposed to do!

Report a concern   March 14, 2018 — Rated 9 out of 10 by L.Y. Zerorez DC Metro
What do you like about our products and services?

The two carpet washers were efficient and very friendly. I would recommend this company to a friend.

Report a concern   March 14, 2018 — Rated 10 out of 10 by M.M. Zerorez DC Metro
What do you like about our products and services?

The rug looks clean!! There are no stains left behind

Report a concern   March 12, 2018 — Rated 10 out of 10 by N.M. Zerorez DC Metro
What do you like about our products and services?

Great service, great results!

Report a concern   March 11, 2018 — Rated 10 out of 10 by P.C. Zerorez DC Metro
What do you like about our products and services?

Profesionalism of technician. Thoroughness of work and care to prevent unintended damage.

Report a concern   March 9, 2018 — Rated 6 out of 10 by J.J. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Your technician could not have been nicer. I am concerned that my grout in the ceramic area seems to be peeling which never happened before. I specifically asked if there was any possibility of a problem with the grout and was told no as the end result. I am not sure how I will resolve this if you have any suggestions. Thank you.

Response from Zerorez DC Metro:

Sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. As discussed over the phone our technician would be more than happy to come back and take care of anything you believe was missed. Looking forward to an updated review of our service. Best Regards, Zerorez Management

Report a concern   March 7, 2018 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

There was no lingering odor left after the service. I'm allergic to all fragrances, but had no sore throat or sinus problems that night. The carpet is very clean, wirh just a couple stains remaining. All in all, the best service we've had in years.

First name removed

Report a concern   March 5, 2018 — Rated 10 out of 10 by K.K. Zerorez DC Metro
What do you like about our products and services?

The technicians are great and the cleaning process is excellent

Report a concern   March 4, 2018 — Rated 10 out of 10 by L.O. Zerorez DC Metro
What do you like about our products and services?

It was so professional. Marcus was great and very professional when explain everything to us
I am very satisfied

Report a concern   March 2, 2018 — Rated 10 out of 10 by V.R. Zerorez DC Metro
What do you like about our products and services?

The employee was very friendly and professional. He finished the cleaning in a timely manner. The carpet looks very nice. Dried quickly, soft to touch and non toxic.

Report a concern   March 1, 2018 — Rated 10 out of 10 by N.C. Zerorez DC Metro
What do you like about our products and services?

The technician was very friendly and fast. My carpet looks amazing and smells wonderful. I would recommend this to anyone, especially if you have a pet.

Report a concern   March 1, 2018 — Rated 10 out of 10 by P.B. Zerorez DC Metro
What do you like about our products and services?

Marcus did an excellent job! He paid attention to my concerns and worked accordingly. The carpets look great! Thank you!

Report a concern   March 1, 2018 — Rated 10 out of 10 by M.P. Zerorez DC Metro
What do you like about our products and services?

I found you all to be very responsive, sincere and friendly. My carpets look great. Thank you.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 9 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

You actually cleaned the carpets! I didn’t think some of those stains would come out! The gentleman who came was professional and took attention to detail. Would highly recommend

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

Marcus is a wonderful asset for your company.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 28, 2018 — Rated 2 out of 10 by K.L. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The vents were left loose, supplies left out and asked to take before and after pictures but wasn’t prompted to take when asked to be. My sister used this company and recommended but not sure we will use this company again.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 25, 2018 — Rated 8 out of 10 by E.M. Zerorez DC Metro
What could we do to improve?

When I spoke to the agent to make the appointment I confirmed they would be able to get under the furniture since they wouldn't move it. She said yes they have a wand that reaches underneath. When the cleaner actually came it was apparent via look and touch that the wand only reached inches under the edges of the bed, leaving much of the area untouched and Not cleaned. On a positive note, the cleaner was very professionally, friendly, and courteous.

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management

Report a concern   February 25, 2018 — Rated 10 out of 10 by M.W. Zerorez DC Metro
What do you like about our products and services?

reliable and responsive company with wonderful employees ! and I love the way my carpet looks and smells after you clean them !

Response from Zerorez DC Metro:

Thank you for your rating of the cleaning by Zerorez DC.
We look forward to working with you again in the future.

Best Regards,
Zerorez Management


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