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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
WOW and thank you for that great review. We always try to exceed the expectations of our customers. We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
The technician is polite, efficient, dependable. The service is easy, not necessary to move furniture or items on the carpet. the carpets feel great after the cleaning .
Thank you for the great review of your cleaning by Zerorez DC.
We love to get such great reviews of the service provided and look forward to hearing from you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Fast, efficient service. My carpets look terrific. Couldn't be happier.
Thank you for your review of the cleaning by Zerorez DC. We are glad to see that you are happy with the cleaning. We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Stains seemed gone for a day then emerged for about 70% of stains - service man was courteous and worked well - I don’t know what you can do to make things right except return and get the stains out
Thank you for your review of the cleaning by Zerorez DC. As per our phone conservation we will be returning to your home to re-service the stains that reappeared. Thank you for allowing us to return to your home.
Sincerely,
Zerorez Management
I liked the ease to set up an appointment, having the technician call when he was on his way, and the job they did cleaning the kitchen tile floors.
Thank you once again for your great review of the cleaning by Zerorez DC.
We look forward to working with you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Fast, friendly, very professional service. Unobtrusive, no chemical odor, rooms clean and fresh. They use their own water from a 200 gallon tank. Their equipment is quite. They take extra care in your home to avoid damaging walls by using corner guards. The my go over the contract with you and then survey each room and discuss their cleaning strategy. When they are done, the job is not over until you are completely satisfied. You inspect each room and they ask if there are areas you would like redone. Once you’re satisfied you sign and pay. They leave just as quietly as they came and the carpet looked great!
WOW now that is a raving review of the process and thank you.
We love to hear customer opinions after the cleaning and the interaction with the techs.
We hope you enjoy your clean carpets.
Just give us a call when you need your next cleaning.
Sincerely,
Zerorez Management
Carpets are clean. Marcus was professional and friendly.
Thank you for your great review. We love to hear how pleased our customers are with the cleaning and the techs. Enjoy your clean floors and we look forward to hearing from you in the future.
Sincerely,
Zerorez Management
My carpets at our office and our home look amazing! Extremely friendly staff! Very satisfied customer.
WOW what a great review and thank you.
We hope you enjoy your clean floors and we look forward to working with you in the future.
Sincerely,
Zerorez Management
Courteous professional service, great results, safe product. Great first time experience with this company.
Thank you for such a great review of the process. We love to hear how our customer feel after working with the staff at Zerorez DC.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Easy to make an appointment. Good communication and friendly staff.
Wow that is so great to hear about the whole process.
We look forward to your next clean.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Unbelievable cleaning quality. Outstanding delivery technician in Louise.
WOW and thank you for your review. We always try to exceed expectations and love to hear from customers about their cleaning.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Our ZeroRez experience was SUPERIOR! Our tech was Marcus. He was kind, hard working, very courteous, knowlegeable. We enjoyed having him at our home very much. I would recommend Marcus and Zero Rez to family and friends in a heart beat. Frankie and Brittany were so helpful and kind and I had quick responses. Respectfully, The Kerby Family
WOW and thank you for your review. We always try to exceed expectations and love to hear from customers about their cleaning.
We will pass this on to Marcus, Frankie and Brittney.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
The service representative was very nice, professional and knowledgeable. The service exceeded my expectations.
WOW and thank you for your review. We always try to exceed expectations and love to hear from customers about their cleaning.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
ON TIME & GREAT JOB
Thank you. We always try our best and are glad you were happy.
We look forward to working for you in the future.
Sincerely,
Zerorez Management
Excellent job. Carpets look fantastic. Technician was very polite and hard working. Definitely will use in the future.
Thank you for your review. We always try to exceed expectations and love to hear from customers about their cleaning.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Services work as advertised and results were very satisfying. Technician was very nice man, very pleasing to work with. Did a superb job.
Tthank you for your review. We always try to exceed expectations and love to hear from customers about their cleaning.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
ZEROREZ never fails to deliver EXCELLENT results!
The cleaning process is Safe AND Effective extending the life of our carpets and always leaving me satisfied with the look and feel of the carpets.
It's worth it to spend a little more and have the job done right the first time.
WOW what a review and thank you for your continued support of Zerorez DC. We hope you enjoy your clean floors and look forward to working with you in the future.
Sincerely,
Zerorez Management
Best of the best! The carpets look amazing! We can’t imagine going with anyone else.
Thank you Zerorez!
WOW and thank you for the great review and your continued support of Zerorez DC. We hope you enjoy your clean floors and look forward to working with you in the future.
Sincerely,
Zerorez Management
1. I expected more of the small pieces of furniture in the family room, dining room and living room to be moved about to clean underneath.
2. I am particularly disappointed with the upstairs hallway and stairway in that very little was done to remove the grey dust filter line along the wall. I purposely limed the amount of cleaning to see the result. I don't plan to have any more done unless the grey along the walls can be corrected. I am very disappointed after listening to the glowing commercials on WMAL every AM. J. Last name removed Phone number removed
Luis Padilla did a wonderful job on both our carpet and an old chair. It looked so much better after he worked on it. He even helped me to move some furniture back into the room. Such a gentleman. I love your company. 👍🏻😊
WOW and thank you for that great review. We will make sure Luis sees this review. We look forward to cleaning for you again in the future.
Sincerely,
Zerorez Management
Service rep arrived on time. Thoroughly cleaned the specified rooms to my satisfaction. And their advertisement on WMAL about the lowered price is true! I have recommended this company to so many people - including the fellow agents in my real estate office in McLean. This company is great! I will continue to use Zerorez!
WOW what a glowing review. We will make sure the tech sees this review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
The efficiency and reliability. The carpets look great
Thank you for your review. We look forward to cleaning for you again in the future. Thank you for your continued support.
Sincerely,
Zerorez Management
It's simple and it works incredibly well.
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Response time and professionalism of people who I dealt with.
Wow thank you for a great review of the cleaning by Zerorez DC.
We love the feedback we receive from customers.
Enjoy your clean floors and we look forward to hearing from you in the future.
Sincerely,
Zerorez Management
On time, and completed in a timely basis. Carpet was clean, the cleanliness passed my wife's test and that is quite a feat.
Wow the wife test is a big one to pass. Thank you for your review and we look forward to hearing from you in the future.
Enjoy your clean floors.
Best Regards,
Zerorez Management
Customer service is great! Everyone is very friendly and focused on customer happiness.
Thank you so bmuch for that great review. We appreciate you taking the time to let us know how happy you were with the whole process.
Give us a call when you are ready for your next cleaning.
Sincerely,
Zerorez Management
I like that you do not use chemicals, especially because we have dogs.
Thank you for your review of the cleaning by Zerorez DC.
We like to get feedback from our customer on their opinion of the cleaning.
Enjoy your clean floors, and we look forward to working with you in the future.
Sincerely,
Zerorez Management
No chemicals, efficient service & professional customer service.
Thank you for your review of the cleaning by Zerorez DC.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
There are no chemicals.
Thank you for your review of the cleaning by Zerorez DC.
We like to get feedback from our customer on their opinion of the cleaning.
Enjoy your clean floors, and we look forward to working with you in the future.
Sincerely,
Zerorez Management
The tech was on time and did an excellent job on our carpets.
Thank you for your review of the cleaning by Zerorez DC.
We love to hear how pleased our customers are with the cleaning.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Luis is always on time and such a hard worker and all around nice person. I recently called (very last minute) and they were happy to accommodate me. Frankie is so cheerful on the phone every time I talk to her.