Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4083 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 1, 2017 — Rated 10 out of 10 by C.A. Zerorez DC Metro
What do you like about our products and services?

My carpets look very clean and smell clean. Luis was very friendly and knowledgeable
I would recommend people asking for him. He came highly recommended to me by
my daughter who has had her carpets cleaned several times by him. He did a great
job!

Response from Zerorez DC Metro:

WOW and thank you for that great review. We will make sure Luis sees this review. We look forward to cleaning for you again in the future.

Sincerely,
Zerorez Management

Report a concern   November 30, 2017 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

The technician was very knowledgeable and friendly. The results were great, especially the grout cleaning. It looks like new, and will allow me to fill in some missing grout, as it is now the original color. I am very pleased with the overall results throughout the entire house.

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We love to hear how pleased our customers are with the cleaning.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Managemebnt

Report a concern   November 28, 2017 — Rated 10 out of 10 by C.S. Zerorez DC Metro
What do you like about our products and services?

Your product got my disgustingly dirty beige carpet clean!

Response from Zerorez DC Metro:

WOW and thank you for that review. We like to see happy customers. We look forward to working with you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 26, 2017 — Rated 10 out of 10 by S.L. Zerorez DC Metro
What do you like about our products and services?

Zerorez does a great job on my carpets and they arrive on time and are very professional. Thank you Zerorez!

Response from Zerorez DC Metro:

Wow that is a great review and thank you.
We hope you enjoy your clean floors.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 24, 2017 — Rated 9 out of 10 by G.C. Zerorez DC Metro
What do you like about our products and services?

quick dry
wish it had more scrent

Response from Zerorez DC Metro:

WOW, what a great review and thank you.
We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 22, 2017 — Rated 10 out of 10 by N.D. Zerorez DC Metro
What do you like about our products and services?

Excellent work.

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors and we look forward to working for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 22, 2017 — Rated 10 out of 10 by S.E. Zerorez DC Metro
What do you like about our products and services?

I am very happy with my carpet cleaning. This is the second time I have had Zerorez clean my carpet. They do a great job, the carpet isnt soaking wet and the employees are very professional and pleasant to deal with. Marcus Smith cleaned my carpets and he does a great job.

Response from Zerorez DC Metro:

WOW, what a great review and thank you. I will make sure Marcus sees this too.
We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 21, 2017 — Rated 10 out of 10 by A.S. Zerorez DC Metro
What do you like about our products and services?

Zerorez DC Metro is hands down the best carpet cleaning service around. Super friendly staff and they even cleaned an 8x10 rug for free since my husband is a veteran. If you are lucky enough to get Luis as yiur technician he does an amazing job and is extemely kind, didnt try to upsell.

Response from Zerorez DC Metro:

Wow that is a great review and thank you.
We hope you enjoy your clean floors.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 21, 2017 — Rated 0 out of 10 by S.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

My carpets were barely touched, they didn’t look any cleaner than before the work began. After the technician left, I got out my Hoover steam cleaner and spent the next 11/2 hours cleaning my carpet. Very disappointed, will never use again.

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC. As per our phone conversation I will be back in touch with you again. I am sorry your cleaning was not up the Zerorez standard.

Sincerely,
Zerorez Management

Report a concern   November 21, 2017 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

Zerorez does an excellent job and are reasonably priced. Two different methods used, depending on carpet / persian rug. Very pleased with results. Technician was polite, thorough, and knowledgeable. Thank you !

Response from Zerorez DC Metro:

WOW, what a great review and thank you.
We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 20, 2017 — Rated 10 out of 10 by L.M. Zerorez DC Metro
What do you like about our products and services?

Very friendly & courteous tech. Explained everything thoroughly. Professionally completed the job. Excellent Results!

Response from Zerorez DC Metro:

Wow that is a great review and thank you.
We hope you enjoy your clean floors.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 20, 2017 — Rated 10 out of 10 by B.B. Zerorez DC Metro
What do you like about our products and services?

Customer service was fantastic! Everyone from the person who took my reservation to the tech that did the work was friendly and thorough.

Response from Zerorez DC Metro:

WOW, what a great review and thank you.
We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 20, 2017 — Rated 10 out of 10 by J.V.N. Zerorez DC Metro
What do you like about our products and services?

Professional, efficient, and effective.

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors and we look forward to working for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 19, 2017 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

Quick and chemical free!

Response from Zerorez DC Metro:

Thank you for the review of the cleaning by Zerorez DC. We love to see happy customers.
Enjoy your clean floors and we look forward to working with you in the future.

Sincerely,
Zerorez Management

Report a concern   November 19, 2017 — Rated 10 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

The floors, both hardwoods and carpets, looked great when Marcus was finished. They were easy to work with and the work was done quickly.

Response from Zerorez DC Metro:

Thank you for such a great review. We love to see happy customers and how easy it is to work with the team.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.P. Zerorez DC Metro
What do you like about our products and services?

Professional. The place looked great!
The two things I would change or want more clarification is the window of time needs to me smaller and it says on your website you can get pet stains. Well, they look better but are still visable.

Response from Zerorez DC Metro:

Wow that is a great review and thank you.
We hope you enjoy your clean floors.
We look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 17, 2017 — Rated 10 out of 10 by T.R. Zerorez DC Metro
What do you like about our products and services?

No smell and carpets dried quickly

Response from Zerorez DC Metro:

Thank you for the review of the cleaning by Zerorez DC. We love to see happy customers.
Enjoy your clean floors and we look forward to working with you in the future.

Sincerely,
Zerorez Management

Report a concern   November 17, 2017 — Rated 10 out of 10 by D.C. Zerorez DC Metro
What do you like about our products and services?

Mr. Padilla arrived on time after a confirmation call. Very professional, immediately got to work and did a fantastic job on our carpets. The stairs look brand new.

Highly recommend Zerorez, the cleaning process is thorough and leaves nothing but a clean carpet. The whole house smells brand new!

Thank you Zerorez, already planning for your spring 2018 visit.

First name removed
Gaithersburg, MD

Response from Zerorez DC Metro:

Wow, what a review. Thank you so much. We hope you enjoy your clean floors and we look forward to working with you in the future.

Sincerely,
Zerorez Management

Report a concern   November 16, 2017 — Rated 10 out of 10 by S.H.P. Zerorez DC Metro
What do you like about our products and services?

Safe to Environment and humans- no chemicals and gets the job done.
Carpets look great.
Professional techs
Price was exactly what was quoted - that doesn't often happen anymore
First name removed and Bob
Oak Hill, VA

Response from Zerorez DC Metro:

Thank you for your review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors and we look forward to working for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 15, 2017 — Rated 10 out of 10 by D.W. Zerorez DC Metro
What do you like about our products and services?

I was told by the housekeeper that the service was "Excellent".

Response from Zerorez DC Metro:

Thank you for the excellent review. We hope you enjoy the clean floors and give us a call when you are in need of another cleaning.

Sincerely,
Zerorez Management

Report a concern   November 15, 2017 — Rated 10 out of 10 by R.C.S.J. Zerorez DC Metro
What do you like about our products and services?

We are more than extremely satisfied with the services the Zerorez provided. We were concerned that our carpeting was beyond salvation. Our Zerorez service technician, Marcus, arrived promptly as promised, and conducted himself in a very professional and courteous manner. He took the time to assess our carpets, mark and pretreat our major areas of concern, and in a very short time completed cleaning all eight rooms, both hallways and both staircases . The results were phenomenal and we are delighted with the end result. We are extremely pleased that the Zerorez cleaning process does not use soaps, detergents or chemicals. We will recommend Zerorez to all of our friends and family. Thank you for delivering the highest quality service at a very affordable price.

Jan and Craig Shuman
Gaithersburg, Maryland

Response from Zerorez DC Metro:

Wow now that's a raving review of the cleaning by Zerorez DC. It is a pleasure to see such praise for the cleaning process and the tech that did the cleaning. We hope you enjoy your clean floors and we look forward to hearing from you in the future.

Sincerely,
Zerorez Management

Report a concern   November 13, 2017 — Rated 10 out of 10 by P.C. Zerorez DC Metro
What do you like about our products and services?

Arrive on time. Very professional. Very neat. Carpets look great.

Response from Zerorez DC Metro:

Thank you for the review of the cleaning by Zerorez DC. We love to see happy customers.
Enjoy your clean floors and we look forward to working with you in the future.

Sincerely,
Zerorez Management

Report a concern   November 13, 2017 — Rated 10 out of 10 by W.T.J. Zerorez DC Metro
What do you like about our products and services?

Job was great!!! Would highly recommend Zerorez to my family and friends....

Response from Zerorez DC Metro:

Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 12, 2017 — Rated 10 out of 10 by P.K. Zerorez DC Metro
What do you like about our products and services?

Great job! Highly recommend this company!

Response from Zerorez DC Metro:

Thank you for the review of the cleaning by Zerorez DC. We love to see happy customers.
Enjoy your clean floors and we look forward to working with you in the future.

Sincerely,
Zerorez Management

Report a concern   November 12, 2017 — Rated 10 out of 10 by P.N. Zerorez DC Metro
What do you like about our products and services?

We are more than pleased with Zerorez. The work Luis Padilla did in our home was outstanding. He was prompt, courteous and professional throughout our dealings. He patiently, fully and knowledgabley answered all our questions before he began cleaning our carpets. We were amazed at how quickly he completed the work and how clean the carpets were when he finished. He is a true asset to your firm.

The only drawback - and it is a minor one - is that it took much longer than we anticipated for the carpets to dry out. However given the result - beautifully clean carpets - it was worth the minor inconvenience. We would most definitely recommend Zerorez to friends and family.

Incidentally, we heard about your firm from listening to Chris Plante and Larry O'Connor's shows. When you next speak to them, please tell them thanks for passing on the information about your firm and their experiences with you.

Response from Zerorez DC Metro:

Wow now that's a great review of the cleaning by Zerorez DC.
It is a pleasure to hear such praise for the cleaning and the tech. We look forward to hearing from you in the future.
Enjoy your clean floors.

Sincerely,
Zerorez Management

Report a concern   November 11, 2017 — Rated 10 out of 10 by C.P. Zerorez DC Metro
What do you like about our products and services?

Excellent job in cleaning our carpets. Technicians were efficient, helpful, prompt, and professional.

Response from Zerorez DC Metro:

Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 10, 2017 — Rated 10 out of 10 by M.T. Zerorez DC Metro
What do you like about our products and services?

Love the way my badly soiled carpets look after being cleaned by Zerorez. They look like new!

Response from Zerorez DC Metro:

Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 10, 2017 — Rated 6 out of 10 by M.E. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The carpet was sopping wet when the cleaning was finished. The personnel was very courteous and prompt, so that was good, but the carpet was too wet, and I noticed there were no plastic protectors put under furniture feet which I would have expected with so much water being used.

Report a concern   November 9, 2017 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

The chemical-free process and the extremely courteous and professional techs who were very respectful of my home and my time.

Response from Zerorez DC Metro:

Thank you for such a great review. We love to hear how pleased our customers are. We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

The team was on time. They discussed the services and my options. I can see a huge difference in my carpets. Very satisfied with the results.

Response from Zerorez DC Metro:

WOW, thank you for the great review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors. We look forward to cleaning for you in the future.

Sincerely,
Zerorez Management


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