- Phone: 703-382-1221
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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wow and thanks for your great review and rating. We hope you enjoy your clean floors and give us call when you are in need again.
Sincerely,
Zerorez Management
I like the fact that your technician arrived on time and was very curious and explained everything and I like the fact that my carpet looks brand new and no chemical smell
WOW and thank you for your review. It is always a pleasure to get such great feedback about the cleaning and the tech.
We hope you enjoy your clean carpets and we look forward to working with you in the future.
Best Regards,
Zerorez Management
Service provider was punctual, prompt, friendly . He called ahead to inform me of his arrival.
I felt the service was very good, and appreciate the results, and the cost of the service.
WOW what a review. Thank you for taking the time to write your review. We appreciate feedback from customers on the cleaning and the techs.
We look forward to working for you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
First of all, phone rep. is telling me a untrue statements such as I was not there when the crews were finished cleaning yet said I was satisfied and praised them a good job!
Second, it was not a good job at all. it is still not much of difference. Frankly, it is a little better than before.
I want you to come and do it again
I previously bought a groupon for some other carpet cleaning service and after they were an absolute nightmare to deal with I heard an ad for you guys on the radio. I could not be happier with your service, I have had you come out 4 times now (I have messy dogs) and as long as I live in this area I will never use another carpet cleaner. You come on time, have never had to reschedule, every tech I have ever had out had been beyond courteous. I was even blown away the second time I had you guys come out the owner, Luis, came and did the cleaning because the technician that was supposed to come out couldn't and instead of rescheduling that technician's appointments he came out and did it himself. I don't have words to describe how happy I have been with your service and I would recommend Zerorez to anyone.
WOW what a raving review. Thank you so much. We are so happy we have exceeded your expectations and we will always strive to do that. We look forward to your next cleaning.
Sincerely,
Zerorez Management
The Zerorez employee arrived within the time set for the appointment. His cleaning was thorough and efficient. The carpets look great! He wore booties to keep the floors and carpets clean. I added kitchen floor cleaning after he showed me a sample cleaning. The vinyl kitchen floor looks amazing. I also appreciate that I was able to take advantage of your 3 room cleaning special, even though I only had 2 rooms to be cleaned by including the stairs as 1 room. This is the second time I have used your services and will definitely use Zerorez again.
You may share my first name and last initial, First name removed B.
WOW what a review. Thank you for taking the time to write your review. We appreciate feedback from customers on the cleaning and the techs.
We look forward to working for you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Already provided reasons to customer service. Requested a refund not less than 25 percent.
Thank you for contacting us about your experience. I hope you will accept my sincere apology for your dissatisfaction during your recent cleaning. I have shared your comments with the management for immediate action and going over policy with the techs.
Your email serves as a valuable reminder that our customers are our number one priority. We truly appreciate your feedback and apologize that we did not meet your expectations.
Sincerely,
Zerorez Management
Good results!
Thank you for your rating and review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors.
We look forward to working with you again in the future.
Sincerely,
Zerorez Management
Very professional service and the end result was better than I expected. I also appreciated that they didn't try to nickel and dime me like many other companies. Prompt service and very nice staff.
Wow what a review of your cleaning by Zerorez DC. Thank you for your feedback. Enjoy your clean floors.
We look forward to working with you again in the future.
Sincerely,
Zerorez Management
Prompt Service. Efficient cleaning job. My technician was knowledgeable and professional and did a great job cleaning the carpet in my whole house.
Thank you for your review! We appreciate the great feedback.
We look forward to your next call to clean.
Sincerely,
Zerorez Management
Fantastic results!!!
Zerorez services will be recommended and used often.
Thank you.
Thank you for your review and rating of the cleaning. We hope you enjoy your clean carpets and we look forward to your next cleaning.
Best Regards,
Zerorez Management
Quality of result, professional attitude and courtesy, reasonable price.
Thank you for your review and rating of the cleaning by Zerorez DC.
We hope you enjoy your clean floors.
We look forward to working with you again in the future.
Sincerely,
Zerorez Management
Excellent service, excellent results.
Wow and thank you for your review and rating of the cleaning by Zerorez DC.
We hope you enjoy your clean floors.
We look forward to working with you again in the future.
Sincerely,
Zerorez Management
The product was exactly as expected and service was outstanding, the only slight draw back was the cost...about 5-10 percent higher but than others but overall very satisfied. I would recommended them to friends and family.
Thank you for your review! We appreciate the great feedback. We hope you enjoy your clean floors and call us when you are ready for your next cleaning.
Sincerely,
Zerorez Management
The carpet did not dry as quickly as I was told/thought it should; There are places in the carpet that didn't come as clean as I thought they would and they were not high traffic areas although the stains were not new. As for improvement, maybe a check back when the carpet is dry to review that the areas actually came clean. the technician was courteous and on time.
Your Tech, Chris, was professional, recommended & explained several special cleaning options and was a pleasure to have caring for our home carpet. The results were excellent and would recommend ZeroRes anytime to others. Will definitely be calling upon you with our future carpet cleaning needs.
Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and the cleaning process worked for them.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Excellent service by the tech and very convenient!
Thank you for taking the time to review your service by Zerorez DC.
It is always nice to hear from our customer how the service and the cleaning process worked for them.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
On time, efficient, friendly, and neat!
Thank you for taking the time to rate and review your cleaning by Zerorez DC. We enjoy getting feedback from customers and that also helps us with training.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Very knowledgeable and competent in the services provided.
Thank you for the rating and review.
It was a pleasure to work with you and clean you carpets.
Enjoy and give us a call when you are ready or your next cleaning.
Sincerely,
Zerorez Management
Quick and friendly service. Representative keep me informed of time of arrival and help to ensue scope of work was established.
Wow and thank you for that review of the cleaning provided by Zerorez DC.
We just enjoy hearing how satisfied new customers are after their cleaning.
We look forward to hearing from you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
I love that they don't use chemicals or soap in the carpets. Leaves the house smelling fresh and clean! Service providers are always very polite, thorough and professional. It is the second time we have had Luis and we will continue to use and request him!
Wow, what a great review. We love the feedback from customers on the service and also how well our techs worked with you.
Enjoy your clean carpets and we look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
My driveway is discolored from the solution from the truck.
My reason for having Zerorez clean my two sofas was to eliminate cat odor and clean the sofas. Tonight I still smell "cat" and I have also called them for a revisit for two areas on the sofas that are not clean. The follow-up visit is next week and will see what the results are.
Mrs. M. Last name removed
Thank you for your feedback. We always try to exceed customers expectations. As per our phone conversation we will be back out next week to re-service your sofa.
Sincerely,
Zerorez Management
I like that there is no residue left behind by detergent to re-attract dirt. My carpets look great, almost like new. They took a while to dry, but probably because it was humid and 95 degrees slowed down the drying. Luis was very knowledgeable, thorough, professional and a genuinely nice guy!
Thank you for your feedback on the cleaning provided by Zerorez DC. It is amazing how clean carpets get with just using our Empowered water.
Enjoy your clean carpets. We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez
Bait and switch. I was clear about the size being @900 sq ft for the basement room and then when the guy got here the price was almost double. Don't contact me again.
Thank you for your review of the services we completed for you. We are sorry you feel that it was a bait and switch, but wanted to clarify that you did receive our current special of 3 rooms for $159 as we charged your basement as the 3 rooms. We normally don't do this as our specials are for standard room sizes of 300 sf and under, but we made an exception in your case. You then added on a set of stairs, which changed the scope of work so that is the reason your total increased. We understand that you do not wish us to contact you and we will honor that request, but please feel free to contact us at 703-382-1221 should you wish to discuss your concerns further as we would be happy to address them.
Sincerely,
Zerorez Management
Did a great job on my old carpet!
Thank you for your review and rating. It is always a pleasure to get great feedback about our cleaning process.
Enjoy your clean carpets and we look forward to working with you for your next cleaning.
Sincerely,
Zerorez Management
The service tech was polite and friendly. The carpet was cleaned as needed. The scheduling phone folks were polite and friendly. I'm a first time satisfied customer.
Wow and thank you for that review of the cleaning provided by Zerorez DC.
We just enjoy hearing how satisfied new customers are after their cleaning.
We look forward to hearing from you in the future.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Outstandingly service
Thank you for your review and rating of the cleaning by Zerorez DC.
We hope you enjoy your clean carpets and look forward to working with you again.
Sincerely,
Zerorez Management
1st time I've used your company and I was very happy with the service. Our technician Kris Hanks is a very nice guy who pays attention to detail.
I like that the company is green and no soapy residue is left behind.
I will definitely use your service again and recommend to our friends.
Thanks,
First name removed
Thank for your review of the cleaning provided by Zerorez DC.
We love to see how people are amazed with the cleaning by Zerorez DC without chemicals and shampoos.
We look forward to your next call to clean.
Sincerely,
Zerorez Management
Customer service from the lady that I spoke on the phone with to the gentleman that came to service our place was amazing!
Wow what a great review of the service you received from Zerorez DC.It is always nice to hear about the service from the customer service reps to the techs that come into your home.
Enjoy your clean floors and call us when you need your next cleaning.
Sincerely,
Zerorez Management
As good as advertised by Larry O'Connor on WMAL, maybe better! The service tech, Beau Dorego, was prompt, courteous and professional. I was very satisfied with the service