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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chris was outstanding. Perfect service, great care, extremely thorough, took the time to do a perfect job.
Thank you for your review and rating of the cleaning by Zerorez DC and of the tech.
We hope you enjoy your clean carpets and look forward to working with you again.
Sincerely,
Zerorez Management
They do a great job getting stains out of carpet from my 3 dogs and my 2 year old.
Thank you for your review and rating of the cleaning by Zerorez DC.
We hope you enjoy your clean carpets and look forward to working with you again.
We still love our 4 legged friends.
Sincerely,
Zerorez Management
Service was great all around. Carpets look great.
Thank you for taking the time to rate and review your service by Zerorez DC.
It is always nice to hear from our customer how the service and the cleaning process worked for them.
We look forward to working for you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Don't use chemicals, excellent customer service and polite technicians
Thank you for your review. It was a pleasure to clean your carpets again and thank you for your continued service to us.
We look forward to cleaning for you next time you need cleaning of your floors and upholstery.
Sincerely,
Zerorez Management
Excellent customer service. The technician called in advance since he was ahead of schedule so my appointment was done earlier which was great.
Wow and thank you for the review. We love to get feedback about the whole Zerorez experience.
We look forward to working with you again for your next cleaning.
Sincerely,
Zerorez Management
I texted this information yesterday. I am very satisfied. My technician Beau, was excellent. Would definitely recommend your company.
Thank you for your rating and review.
We enjoy getting feedback about the cleaning but it is a plus
to hear about our techs.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Marcus was very professional and thorough. We will definitely use Zerorez again!
Thank you for your review and rating of the cleaning that Marcus did at your home.
We look forward to cleaning for you again.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Great communication before the appointment. The tech arrived on time and was very courteous. He explained what he was doing in the set-up and then worked efficiently to get the job done. Most important was the fact he was able to get up nearly all the stains that my teenager had made in his bedroom. The carpet looked 100% better. Thank you!
Thank you for a great review.
We love to get feedback about our cleaning but hearing how great our techs are is a bonus.
We hope you enjoy your clean carpets and we look forward to working with you again for your next cleaning.
Best Regards,
Zerorez Management
Non-toxic cleaning products
Thank you for your rating and review of the service provided by Zerorez DC.
People are always amazed that just our water will do the cleaning but then they see the difference and are happy.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Technician was on this me, professional, knowledgeable.
Thank you for your review.
We love to get feedback on our services and the techs.
Enjoy your clean floors.
We look forward to your next call to clean.
Sincerely,
Zerorez Management
Easy to work with, very professional
Thank you for your review and rating of the cleaning Zerorez DC did for you.
We hope you enjoy your clean floors.
We can't wait to work with you again.
Sincerely,
Zerorez Management
The very biggest plus was the site survey the Technician did before getting started. He listened to me and my concerns and then established a plan that would meet my requirements while NOT inflating the cost without a full explanation of what the additional cost brought to the table.
Wow what a nice review of the cleaning you had with Zerorez DC.
It is a pleasure to hear how pleased new customers are after their first cleaning by Zerorez DC.
Enjoy your clean carpets and call us when you are ready to clean again.
Sincerely,
Zerorez Management
Professional servive. Will use your service again.
Thank you for your review and rating of the cleaning provided by Zerorez DC.
We will be looking for your next call to clean.
Enjoy you clean floors.
Sincerely,
Zerorez Management
Zerorez was so professional from start to finish. Marcus understood my concerns about my wall-to-wall carpet stains and could even be trusted to work alone in my house because I was called away. He could have recommended a much higher fee for his services, but he didn't. He was honest and kind. Very reliable. This company was a pleasure to do business with and I would recommend them without reservation.
WOW we couldn't ask for a better review!
We love to get feedback about our cleaning but hearing how great our techs are is a bonus.
We hope you enjoy your clean carpets and we look forward to working with you again for your next cleaning.
Best Regards,
Zerorez Management
Techs were very professional, friendly.
Thank you for your review of the cleaning by Zerorez DC.
We hope you enjoy your clean carpets and we look forward to working with you next time you need a cleaning.
Sincerely,
Zerorez Management
Your teams worked hard - no complaints there. I am convinced, though, that for those of us homeowners who allow our carpets to get "dirty" before we clean them, your product& process is woefully inadequate.
Thank you for your review of the cleaning provided by Zerorez DC.
We are sorry we could not provide the outcome you were looking for on your carpets.
Sincerely,
Zerorez Management
The team that came in my home were professional and curtious. They did a great job on the 3 room special but also on my very large wool carpet. I will definitely use them again.
WOW and thank you for that great review. It is a pleasure to hear how pleased out customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
The service technician was fantastic! He did a great job, even getting out stubborn spots. Also, he was very professional and nice. I very much like that the carpet didn't feel crunchy after it dried.
Thank you for such a great review of the cleaning provided by Zerorez DC.
It is always a pleasure to hear great feedback from our customer.
Enjoy your clean carpets and call us when you are ready for your next cleaning.
Sincerely,
Zerorez Management
Personalized service and attention to detail. Luis is great to work with and does a great job!
Thank you for your review. We think Luis is great too and he does a great job to exceed customers expectations.
We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
My rugs never looked so good. All but one stain completely removed.
Thank you for your review of the cleaning provided by Zerorez DC.
We love to see how pleased customers are about their cleaning and how well our water and techs work.
Enjoy your clean rugs.
Sincerely,
Zerorez Management
Great job and carpets look terrific!
Thank you for the review of your cleaning provided by Zerorez DC.
We love the great feedback.
Enjoy your clean floors.
Best Regards,
Zerorez Management
They were on time. Chris was excellent. Stayed a long time until he was satisfied he did the best job. I am very happy with the results.
WOW what a raving review of the cleaning by Kris.
Our techs work very hard to exceed expectations the customers.
Enjoy your clean carpets.
We look forward to hearing from you for your next cleaning.
Best Regards,
Zerorez Management
Its too early to tell if the cleaning went well, I will be happy to respond in a month. Britney & Frankie were great on the phone when I scheduled. Marcus was wonderful. I don't have any constructive criticism at this time.
Thank you for the review and we can't wait to hear from you in a month. We love to get feedback about our service from the first phone call with Frankie and Brittney to the techs.
We look forward to working with you again.
Sincerely,
Zerorez Management
Excellent work, I would call again and recommend them to others.
Thank you for the review of your cleaning provided by Zerorez DC.
We love the great feedback.
Enjoy your clean floors.
Best Regards,
Zerorez Management
Our technician worked hard and my carpets looked awesome after he cleaned them.
Thank you for the great review of the cleaning by Zerorez DC.
We hope you enjoy your clean floors and call us when you are ready for your next cleaning.
Sincerely,
Zerorez Management
Professional, on-time, friendly, removed most of the spots/stains (except for the red magic marker) with nice results.
Thank you for your review. The feedback we receive from customers helps us to make sure we are doing the best we can for our customers.
We hope you enjoy your clean floors and we will be looking for your next call to clean.
Sincerely,
Zerorez Management
The method this company uses to clean carpets and furniture is superior to any other service company that advertises the same kind of work
Their own purified water tank brought to your residence or office is free of all impurities and chemicals. It is processed in their own facilities. The invention of their special nozzle is the certain key to the outstanding work they perform. The technician will show you how it works if you ask. The application of water and extraction is immediate giving a deep cleaning. There was a small rust spot on my carpet (they had come to clean furniture) ... the technician demonstrated with three quick swipes.....rust spot totally gone.
Middle to maybe slightly higher than some advertised companies, but who cares if they are giving you very best service and product.
WOW what a raving review of the services provided by Zerorez DC.
We love to see happy customers and so glad you like the way we clean what our Empowered Water can do to clean.
Enjoy your clean floors and we look forward to working with you again.
Sincerely,
Zerorez Management
Your representative was punctual - he called ten minutes before arrival, too - and worked diligently to finish the rug cleaning as quickly and efficiently as possible. The stains that I pinpointed are gone, and the rug does appear almost new again.
Although I had moved much of the furniture before his arrival, he helped me with a larger piece before and after the cleaning. He offered to do more, but told him I could handle that.
There is only this: as of this writing, nearly 30 hours after the completion of the cleaning, parts of the rug are still moist, despite the use of the high powered vacuum. Although the rug's "bumps" have decreased, there appears to me some "lumping up" in areas, perhaps due to the dampness that remains. Why would that be? Does a cleaning normally necessitate a "rug stretching?"
As instructed, if a problem arises, I will notify you.
Cordially,
Name removed
Thank you for your review of the cleaning provided by Zerorez DC.
Please feel free to call with any questions you may have about the cleaning.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Call me - I am very unhappy with the outcome!
Thank you for your review of the cleaning provided by Zerorez DC.
As per our conversation we will be back out to your home to re-service the areas of concern
We are glad you are using the 30 Day Gotta Love It Guarantee.
We look forward to work with you.
Sincerely,
Zerorez Management
Honesty from your employees. I had a wonderfully pleasant and helpful employee come out to clean my carpets. He noticed someone my family was military and informed me the company offered an additional military discount. I was extremely happy we were able to save another $40 dollars. He was under no obligation to tell me about additional discounts, and I was extremely grateful!! He did a wonderful and timely job of cleaning my carpets. However, at one point I heard a crash and assumed he had dropped a piece of equipment on my floor. I left immediately after he finished and departed to run a quick errrand at a store. Whenever I arrived back home, I noticed a piece of pottery was broken with the broken piece laid on the wire rack which the piece was sitting on in the foyer. I immediately knew this was the crash I heard while the employee was in my home. My daughter also had mentioned hearing this crash after I informed her what had transpired. I am not upset that the piece was broken for I truly believe it was just that...an accident. What I am upset about was the failure of the employee to tell me what had happened. This lack of communication and honesty will make me think twice whenever I need to find a company to clean my carpets in the future.