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based on 4164 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets. It is a pleasure to also hear how well our customers enjoy working with the techs.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
friendly technician, did a nice job on the carpet
Thank you for the review of the services provided by Zerorez DC.
It is always a pleasure to hear from new customers that are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Great experience, very satisfied with the service.
Thank you for your review. We look forward to your next call to clean and are glad you were satisfied with your cleaning.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Quick. Efficient. Personable Technician. Effective. Professional
Thank you for your review and rating of the cleaning provided by Zerorez DC.
Enjoy your clean carpets and give us a call back when you are ready for your next cleaning.
Sincerely,
Zerorez Management
The carpets r clean, yeah
Yea for clean carpets!! Thank you for the review and we will be waiting for your next call to clean.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Luis is a great technician and spokesman for Zerorez. He knows what makes the company's process unique and the proof is in my beautiful clean carpet!
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how our customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Knowledgeable and courteous service
Reliable appointments
No chemicals, yet good results
What drew me to Zerorez was the lack of chemicals in their product. We are trying to cut down the chemicals in our house and with a crawling baby, that was important for carpet cleaning as well. They did an excellent job and were very friendly. We also had our couch cleaned and my husband actually had to go back over a spot with dish soap because you could still see the stain and it still smelled. Other then that though, we had no complaints.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos. There are a lot of people that have problems with chemicals and shampoo.We are happy to see you are pleased with the cleaning.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
I like that your products are eco-friendly and safe to animals and children. Your service technicians were professional and courteous.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos. We are happy to see you are pleased with the cleaning.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
I was referred by my friend Anita Bateman and I must it was worth it. Jose the carpet technician was knowledgeable, friendly and very customer service oriented.
Thank you for your review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
They make sure that your customers are fully satisfied
Thank you!! We will always try our best to make sure customers are satisfied and happy with their cleaning before we leave a home.
Enjoy your clean floors and call when you need your cleaning again.
Sincerely,
Zerorez Management
When the carpet dried, the stains reappeared.
Thank you for your review. After our conversation I was glad to hear that you are still happy with our cleaning process and will be using us again. Like we explained older carpets will get broken fibers and that is something we can't help.
We look forward to working with you next time.
Sincerely,
Zerorez Management
Excellent Expedient Service! Juan was GREAT! A++++!
Thank you for your review and rating. We look forward to cleaning for you next time the need arises.
Enjoy your clean carpets!!
Sincerely,
Zerorez Management
The employees are always polite and do a great job of cleaning my carpets. Thank you!
Thank you for your rating and review of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Product is great since it will not leave a residue.
Thank you for your rating and review of the service provided by Zerorez DC.
People are always amazed that just our water will do the cleaning but then they see the difference and are happy.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Carpets definitely seem cleaner but still don't smell great. We moved into a "doggy" house from previous owners so carpets look better but still have a pet odor to them
People very professional and polite
Very professional, proficient, and timely service.
Thank you for your rating and review of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
The service was pretty good, and the person that came to my house was very nice and friendly. However, as the carpet dried I noticed that most of the stains were not removed. I had the tile grout in my bathroom cleaned and really did not notice any difference. There were some places where the grout was removed because of the cleaning. The biggest issue was the hose from the truck rubbed against several corners in the house causing the paint and dry wall to come loose in parts. I did follow up with the company at the time, and they credited 1/3 of my funds back for this and the fact that the hose also exploded outside leaving debris all over my outside windows. Not sure I would use the company again.
Service product
Thank you for your rating of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
We like the fact that Zerorez uses non toxic cleaners. The people who came to service our carpets did a great job.
The men who arrived were polite and professional. They explained what they were going to do and went straight to work. They did a wonderful job : the Berbers were clean and fresh looking and the wool area rug hasn't looked that good in years. Thanks for the good work!
Thank you and what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Great Service, workmanship, and extremely clean carpets! Will use again, Name removed
Thank you for your rating of the service provided by Zerorez DC.
Thank you for the thoughts about the techs too.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Excellent service technicians. Good results.
Thank you for your review of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Thank you for the nice words about our techs too.
Sincerely,
Zerorez Management
Better estimates and do all promised areas
Thank you for your review and as per our conversation we will be back out to finish the steps that were over looked . We are very sorry about that but are very glad you loved the cleaning and will be waiting for your next call to clean.
Enjoy your clean floors.
Sincerely,
Zerorez Management
The service men were wonderful The communication was not .I was NOT informed when scheduling the appt that furniture is not moved.I had no expectations of having heavy furniture moved or breakables . I did have expectations of at least having dining room chairs moved as well as light weight sofas When asked it was done but I was told it is not normally done and that they me it took will put them behind schedule for the rest of the day.
The service we received from Zerorez was top notch!
The staff from the office and making the appointment to the techs that came out to clean the carpet were very friendly and accommodating. I have Multiple Chemical Sensitivity and I was especially appreciative for this service. The techs were very sensitive to my needs only using water. They were very honest and upfront, which I also appreciated about any furniture they could not do because of fabric as example and deducted that immediately from the bill. I would use this service again and would highly recommend this business. I was very pleased not only with the customer service, which I did not experience from other business when I tried to explain my situation, as well as the results. I have to say clean carpets feels good, so I am delighted!
WOW what a raving review.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos. There are a lot of people that have problems with chemicals and shampoo.We are happy to see you are pleased with the cleaning.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Zerorez is the first carpet cleaning company that we have used that has left our carpets actually stain free and looking like new. Stains that had been in the carpets for years, regardless of other companies' efforts, were gone after the Zerorez process was complete! We were able to move furniture back into the rooms the same day, as the carpets dried so quickly. With our previous companies the carpets stayed damp for days. We are very happy to have found a service that we will continue to use when our carpets need to be cleaned. We will always call Zerorez.
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
I like that your product is natural. The staff and crew were very accommodating and friendly, yet, professional.
Thank you for your review of the cleaning by Zerorez DC.
We appreciate that you were happy with out staff from the booking to the techs.
Can't wait to hear from you again.
Enjoy your floors!!
Sincerely,
Zerorez Management
Really easy, helpful, good-quality, and reasonably affordable way to clean ceramic floors.
Thank you for your rating of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Luis is very attentive to details. He met our needs and exceeded our expectations. We will definitely recommend your company to our friends and family.