What our clients think of us!

And in fact I already have! I recommended ZeroRez to a friend who also has a large dog.

non toxic
not that wet when your worker left

Our service person was friendly, professional, and very knowledgable. Our rugs look amazing!!

Came at the appointed time (actually a bit early) and did a thorough and excellent cleaning job.

The products used made my carpet look worth saving for a few more years. I honestly believed there was little or no hope left. The technician was very professional and explained everything before, during, and after the process.

The professional way the work was conducted. I liked the fact that no chemicals and only high ph water are used in the process of cleaning. I like that my carpet looks like new.

Carpets and rugs look great, service was excellent!

The quick drying process. The personnel have always been responsive, knowledgeable, and courteous.

Two of the areas cleaned have very dark areas with a distinct line/edge that was not there before the cleaning. Possibly a whole swath was missed?? I've been meaning to call to have someone come out to redo the areas, but I have been very busy and have not been able to get it done yet.

Our floors came out great!!! And Jose was wonderful!!! He was so friendly and knowledgeable - can't wait to have him come back and take care of our hard wood floors :)

The service provider was skilled and very, very professional, thorough and pleasant.

Incredible service, respect for my house, and my carpets have never been cleaner!!

The employee who service my unit was nice, professional, and helpful. My complaint, however, is related to the floor cleaning. I had to take a non-scratch kitchen scrub pad and sponge to pick up some spots on the floor that I thought the machine would pick up. Considering that I spent hundreds of dollars on just a small floor, I was hoping the cleaning machine would have have scrubbed the floor a bit and really cleaned it. I also took a wet swiffer to a small portion of the floor a little later and it came back a bit dirty, which was surprising. Also, the Virginia office called the morning of the appointment to tell me its van was having problems and my 8:30 a.m. appointment would need to be pushed to after 10:30 a.m.. This was not a problem at all. I then told the caller that parking for the technician would be on the street in metered spaces, as I had explained when I made the appointment two days earlier. Later in the morning, the Zerorez office called to explain that the driver could not find any parking. I went to the street to help the driver and directed to the many metered spaces next to my condo building. The driver explained to me that he was not authorized to parking in metered spaces. I then had to scramble for a while to beg my building manager for a spot in the loading dock, which I was lucky to secure. On both conversations, I told Zerorez that metered parking was available, but no one every told me it was not authorized. It added stress to a situation that did not call for it. Finally, I would recommend some sort of system to show that dirt is being pulled from carpets as It was difficult to see a big difference in my carpets. I also would have thought Zerorez could get "hands on" the particular stains that the wand cleaner could not remove.

I really like that it doesn't leave a cleaning solution in the carpet. It also got out the deep stains and pet odor that other carpet cleaning services couldn't.

Everything was a wonderful experience

It was fast and easy, technician Luis was very knowledgable and a pleasure to work with.

Friendly staff and quick apt time

Our carpets look great. Marcus did a terrific job! Thank you.

Our tech was great - again!

The tech was early, professional and very nice! He did a good job!

Need stronger cleaning agent - upuholstered chairs and some carpet areas didn't come fully clean

My 25 year old carpets really look like new! Marcus was very professional and very nice he did a
fantastic job, carpets we almost dry in a couple of hours.
Could not be happier with the outcome.

That there aren't any chemicals used in the process and it left the carpet feeling better than new

Marcus did a fabulous job of explaining the cleaning procedures and the best way for the carpet to dry faster. He was extremely professional and friendly. Definitely would use Zerorez again and recommend to friends! Thanks!

Service was on-time, courteous, and professional. Marcus was awesome! He was friendly, worked quickly and the carpets look great.

Safe for my family. Reliable in the appointment times. Honest about prices and which services are best for my home.

I recommend you all often. We never consider going with anyone other than you.

Great service! Carpet is so amazingly clean and doesn't have that really strong carpet cleaner smell.

I love how my carpet turned out and it looks and feels great. Thank you

Didn t clean very well

I was not sure how to score that question, because I would recommend your company for air vent cleaning, but probably not for carpet cleaning. Based on the ads I heard on WMAL and the conversations I had with 2 of your technicians who saw the carpets in the rental property where the work was done, I expected a better job. It's true that the carpet did feel soft and not stiff, which is nice, but it didn't look like the stains had been pre-treated at all. I knew that the ventilation stains around edges wouldn't completely come out (near the wall) but there was a pretty wide space left looking very dirty and the lines across the doorways were still there. The landing and dining room still looked dirty and spotted. I specifically asked what I could expect from a cleaning because I was debating whether or not to just go ahead and put new carpet in. I was not there when the work was done and didn't see it for quite a while afterward. It was discouraging to find that the cleaning really didn't make much difference.