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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wow and thank you for the review. We are so glad to know how happy you are with the services provided by Marcus and Jose.
It is always nice to hear good things about our service and the employees.
We look forward to cleaning for you next time.
Sincerely,
Zerorez Management
Seth was on time, friendly and did a fantastic job.
Thank you for your review and the outcome of the cleaning.
Enjoy your clean floors.
We look forward to working for you next time/
Sincerely,
Zerorez Management
He was quick and courteous. I did not notice an odor or residue once the carpets were dry. It did take far longer than he stated for the carpets to dry though. It was the next morning before my feet weren't wet when walking on it and he left in the late morning.
Easy to schedule
Professional staff
Job well done
Thank you for that great review.
It is always nice to hear from happy customers and how they like the Zerorez way of cleaning.
Enjoy your floors.
Best Regards,
Zerorez Management
I like that you use all natural ingredient. I idon'thave to worry about my pets ingesting any dangerous chemical.
It is amazing how clean carpets can get without all the chemicals and shampoos.
Enjoy your clean floors and your pets too.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Excellent customer support by the associate who set up my appointment. Your technicians were on-time and highly professional. They explained the process to me and thoroughly cleaned the carpets. Our house smells cleaner and looks great.
WOW and thank you for such a great review of your cleaning by Zerorez DC.
It is amazing how clean carpets can get without all the chemicals and shampoos.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Quick, clean, Great techs.
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Professional technicians; excellent job. We had our area rugs cleaned; as well as our upholstered pieces. The crew of two were there and did a great job that made our rugs and furniture look wonderfully clean!
WOW and thank you for the great review of your cleaning by Zerorez DC.
We love to see happy customers and we look forward to hearing from you for your next cleaning.
Enjoy your clean carpets and furniture.
Sincerely,
Zerorez Management
Timely service, quality service and wonderful customer service
Wow and thank you for the great review. It is always nice to hear great things from customers about our service and employees.
We look forward to working for you again.
Sincerely,
Zerorez Management
The carpet remains heavily stained after the second cleaning, and one room is actually worse now than before the second cleaning.
Thank you for your review. We are sorry that you are not happy with the re-service of your cleaning.We always try to meet customers expectations but regrettably sometimes the expectations are for the carpets to be put back to new.
Sincerely,
Zerorez Management
I recommended you within hours of completing the service.
The service tech was prompt (early) polite and professional. The price was great and I'm very happy with the result.
You have my permission to share my comments- but please identify me as ABT Burtonsville MD
Wow what a great review. It is great to hear such praise from customers and we will be looking for your next call to us to clean.
Enjoy your clean floors.
Sincerely,
Zerorez Management
the service man was very professional,polite and friendly. The tile cleaned up very well on all my floors. The only downside was that the floors were not rinsed well after cleaning, leaving a residue behind. I didn't notice this until the service man was gone. I'm sure if I had mentioned it to him while he was still on site, he would have taken care of it.
Thank you for your review of the services provided by Zerorez DC. As per our conversation I have added a discount for you the next time you are in need of cleaning. We are glad you liked the way the floors came clean and look forward to your next cleaning.
Enjoy your floors.
Sincerely,
Zerorez Management
No chemical smell and price.
Thank you for your review. Customers are always amazed at the fact we can clean your floors without chemicals and shampoos.
Enjoy your clean floors and we look forward to hearing from you for your next cleaning.
Best Regards,
Zerorez Management
I was really worried that the stains that were on the carpet would not come out. THEY DID AND I AM THRILLED.
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.
We are very happy you like the stain removal and the fact we were able to get them out for you.
We look forward to hearing from you again.
Best Regards,
Zerorez Management
Fast, clean and stain removal was outstanding
Thank you for your review and rating of your services provided by Zerorez DC. So glad we were able to get the stains out of your carpets. Enjoy your clean floors.
We look forward to working with you again.
Best Regards,
Zewrorez Management
The fact that they are organic and that the carpet dried quickly.
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.
We look forward to hearing from you again.
Best Regards,
Zerorez Management
Jose was my tech. He was prompt, professional and knowledgeable. He worked quickly and accurately. I will definitely use them again.
Thank you for your review of the services and the tech that serviced your home.
It is always nice to get positive feedback.
We look forward to working for you again.
Sincerely,
Zerorez Management
I appreciate the excellent service and the professional results. Seth did a great job. Thank you.
Thank you for your review. We strive to always have higher standards.
Enjoy your clean carpet and we look forward to cleaning for you again.
Sincerely,
Zerorez Management
Quick and efficient!
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Your technician, Jose, was very personable and helpful. He made suggestions that were able to better the cleaning experience.
Thank you for your review of the services and the tech that serviced your home.
It is always nice to get positive feedback.
We look forward to working for you again.
Sincerely,
Zerorez Management
Luis was very pleasant and on time. The rugs came out well and we're done quickly.Thanks.
Thank you for your response to your service received from Zerorez DC.
We really like hearing how well out techs work with our customers.
We look forward to working for you again.
Enjoy your clean rugs.
Best Regards,
Zerorez Management
The staff was very friendly, helpful, and professional.
Thank you for your review. We are always happy to see what people have to say about the Zerorez difference.Enjoy your clean floors.
We look forward to hearing from you again.
Best Regards,
Zerorez Management
The carpet was not cleaned as asked, spots remain, many areas were not cleaned at all. Overall, I feel that the service misrepresented the degree of success I could expect from the cleaning, and the technician took shortcuts to avoid cleaning areas that required a little work to get at. I would never recommend this service.
Thank you for your review of the services you received from Zerorez DC. As per the 30 Gotta Love It Guarantee we will be back in your home this week.
We look forward to working with you again.
Sincerely,
Zerorez Management
I had not been informed about the disposal fee although the men that came assumed I had.
Thank you for your review. We are sorry you didn't know about the water fee ahead of time but it is something we try to make sure every customer knows about. It should always be mentioned on your phone call and then again on the booking confirmation you receive after your booking. I apologize if you feel you were not informed about this.
We look forward to working for you again in the future.
Sincerely,
Zerorez Management
The product used to clean the carpets has no annoying odor. Booking the appointment was easy,and technician who cleaned my carpet was pleasant and worked efficiently.
The only downside was that 24 hours later, stairs were still damp.
Thank you for the raving review!! So glad you were happy with the whole process from calling in to the cleaning. We look forward to your next cleaning.
Sincerely
Zerorez Management
Your two gentlemen who completed the work were marvelous !
Thank you for the review and rating of your services by Zerorez DC.
We feel our techs are great too!
We look forward to working with you again.
Best Regards,
Zerorez Management
I like the natural process that Zerorez has developed to clean carpeting. I also had a delightful technician who explained the process to me and the "shock" machine used to produce the water used. He was so nice and friendly, and my carpet and area rugs look and feel great. I will definitely use your services next time I need rugs cleaned!
Thank you so much for your awesome review! We were happy to serve you. Looking forward to doing it again sometime in the future.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
No chemical smells, soft feel of carpet afterwards
Thank you so much for your awesome review! We were happy to serve you. Looking forward to your next call sometime in the future.
Enjoy your carpets.
Best Regards,
Zerorez Management
We really appreciated Luis coming back to deal with the problem resulting from our carpet cleaning. He resolved the problem and was very professional and friendly.
Thank you allowing us to come to your home and fix the problem with your rug. We have the 30 Day Gotta Love It Guarantee and we are always happy to return and make sure we end up with happy customers.
Sincerely,
Zerorez Management
The gentlemen who showed you were professional and courteous. They were fantastic. Good job in hiring these 2 employees.
Thank you for the raving review!! So glad you were happy with the whole process of the cleaning. We look forward to your next cleaning.
Sincerely
Zerorez Management
The products used to clean the ceramic tile in my kitchen made it look better than it has for the 12 years I have lived here since buying the house. Not only did it look fantastic but I discovered that the grout was tinted blue to compliment the tile.
I can not say enough about Marcus and Jose. Not only did the do an outstanding job but were personable, polite, and attentive to insuring that the kitchen floor area was spotless before they left. They are an outstanding asset to your company.