- Phone: 703-382-1221
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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review and rating of the cleaning provided by Zerorez DC.
We are always glad to see happy customers and will be looking for your next cleaning.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Very competitive price. Staff are friendly and kind.
Good and fast rug cleaning
Wow what a review. Thank you for allowing us to come into your home and clean for you.
We hope you enjoy your floors and look forward to working for you in the future.
Sincerely,
Zerorez Management
Great company! Great service! Great price! We highly recommend everyone at Zerorez. Thank you!
WOW now that's a great review.
We love to get feedback like that.
Hope you enjoy your clean floors.
Call when you need us again.
Sincerely,
Zerorez Management
My wife and I have used Zerorez several times these past couple of months and been very happy with our service. Whether it was speaking with someone on the phone or the technician at our house they have always been friendly and professional. We highly recommend them to whomever needs furniture, carpeting and flooring cleaned.
Our carpet looks as good as new. The person in charge of our project was very nice and professional. I will use this companies services in the future for sure!
Wow what a great review and thank you. It is nice to receive feedback from customers and to see how pleased they are after the cleaning.
We hope you enjoy your clean floors and look forward to working with you again in the future.
Sincerely,
Zerorez Management
Luis was very helpful and knowledgeable. We were impressed with his professionalism and motivation. It is rare to find professional competence and a great personality all in one.
Thanks also for recognizing our military service.
Luis took extra time and effort on the high traffic areas of the carpet. Results were impressive.
thanks again,
First name removed and Susan Last name removed
Wow what a wonderful review of the cleaning provided by Luis. It is a pleasure to get reviews about our techs and the cleaning service too.
We feel it is an honor on our part to provide a discount to our military for their service.
We look forward to hearing from you again for your next cleaning.
Sincerely,
Zerorez Management
price for 3 rooms + hallway was advertised for $159, we added 2 rooms + stair and the price went to $337, if you add rooms the price should have gone down per room not up.
Thank you for your feedback of your recent service with us.
We are very sorry you were not happy with the pricing for your cleaning. In reviewing your invoice, the price per room did not actually increase. You received our 3-room + free hall special for our advertised price of $159. You also had us clean 2 additional rooms and a set of stairs, which we priced as a second 3-room special for $159 so therefore, the additional 2 rooms and stairs were still done for the same per room price of $53. As we disclosed to you during the booking process, the only other fee we have is a $19 water disposal fee, which is what made your total to be $337. Unfortunately, we cannot justify a lower per-room price if additional rooms are added on because our costs do increase when the scope of work increases, but we do not increase our per-room price if additional work is added; the per-room price stays the same.
We attempted to reach you today to discuss this with you. Please give us a call at 703-382-1221 so that we can help clarify this concern you have.
Sincerely,
Zerorez Management
Marcus was great. Thanks!
Thank you for your review and we think Marcus is great too.
Hope you enjoy your clean carpets and we look forward to hearing from you for your next cleaning.
Best Regards,
Zerorez Management
Your services were superb, including my initial inquiry about your services, the timely arrival time, the complete explanation of the services subject to my approval prior to starting the work, the efficient work, and the complete results, which were also subject to my approval and satisfaction. There was no sales pitch for additional services. I did inquire as to additional services the company offers (after the two man team completed my original requested service) and they listed the additional services the company provides, without any hard sell or pressure whatsoever. I would use them again without hesitation. Highly professional work.
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Luis is very attentive to details. He met our needs and exceeded our expectations. We will definitely recommend your company to our friends and family.
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets. It is a pleasure to also hear how well our customers enjoy working with the techs.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
friendly technician, did a nice job on the carpet
Thank you for the review of the services provided by Zerorez DC.
It is always a pleasure to hear from new customers that are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Great experience, very satisfied with the service.
Thank you for your review. We look forward to your next call to clean and are glad you were satisfied with your cleaning.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Quick. Efficient. Personable Technician. Effective. Professional
Thank you for your review and rating of the cleaning provided by Zerorez DC.
Enjoy your clean carpets and give us a call back when you are ready for your next cleaning.
Sincerely,
Zerorez Management
The carpets r clean, yeah
Yea for clean carpets!! Thank you for the review and we will be waiting for your next call to clean.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Luis is a great technician and spokesman for Zerorez. He knows what makes the company's process unique and the proof is in my beautiful clean carpet!
WOW what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how our customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Knowledgeable and courteous service
Reliable appointments
No chemicals, yet good results
What drew me to Zerorez was the lack of chemicals in their product. We are trying to cut down the chemicals in our house and with a crawling baby, that was important for carpet cleaning as well. They did an excellent job and were very friendly. We also had our couch cleaned and my husband actually had to go back over a spot with dish soap because you could still see the stain and it still smelled. Other then that though, we had no complaints.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos. There are a lot of people that have problems with chemicals and shampoo.We are happy to see you are pleased with the cleaning.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
I like that your products are eco-friendly and safe to animals and children. Your service technicians were professional and courteous.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets without the chemicals and shampoos. We are happy to see you are pleased with the cleaning.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
I was referred by my friend Anita Bateman and I must it was worth it. Jose the carpet technician was knowledgeable, friendly and very customer service oriented.
Thank you for your review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
They make sure that your customers are fully satisfied
Thank you!! We will always try our best to make sure customers are satisfied and happy with their cleaning before we leave a home.
Enjoy your clean floors and call when you need your cleaning again.
Sincerely,
Zerorez Management
When the carpet dried, the stains reappeared.
Thank you for your review. After our conversation I was glad to hear that you are still happy with our cleaning process and will be using us again. Like we explained older carpets will get broken fibers and that is something we can't help.
We look forward to working with you next time.
Sincerely,
Zerorez Management
Excellent Expedient Service! Juan was GREAT! A++++!
Thank you for your review and rating. We look forward to cleaning for you next time the need arises.
Enjoy your clean carpets!!
Sincerely,
Zerorez Management
The employees are always polite and do a great job of cleaning my carpets. Thank you!
Thank you for your rating and review of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Product is great since it will not leave a residue.
Thank you for your rating and review of the service provided by Zerorez DC.
People are always amazed that just our water will do the cleaning but then they see the difference and are happy.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
Carpets definitely seem cleaner but still don't smell great. We moved into a "doggy" house from previous owners so carpets look better but still have a pet odor to them
People very professional and polite
Very professional, proficient, and timely service.
Thank you for your rating and review of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
The service was pretty good, and the person that came to my house was very nice and friendly. However, as the carpet dried I noticed that most of the stains were not removed. I had the tile grout in my bathroom cleaned and really did not notice any difference. There were some places where the grout was removed because of the cleaning. The biggest issue was the hose from the truck rubbed against several corners in the house causing the paint and dry wall to come loose in parts. I did follow up with the company at the time, and they credited 1/3 of my funds back for this and the fact that the hose also exploded outside leaving debris all over my outside windows. Not sure I would use the company again.
Service product
Thank you for your rating of the service provided by Zerorez DC.
We hope you enjoy your clean floors and will be looking for your next call to clean.
Sincerely,
Zerorez Management
We like the fact that Zerorez uses non toxic cleaners. The people who came to service our carpets did a great job.
The men who arrived were polite and professional. They explained what they were going to do and went straight to work. They did a wonderful job : the Berbers were clean and fresh looking and the wool area rug hasn't looked that good in years. Thanks for the good work!
Thank you and what a raving review of the services provided by Zerorez DC.
It is always a pleasure to see how new customers are amazed at how well our water will clean your carpets.
We look forward to working with you again.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Great at getting stains out.