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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review and rating of the cleaning by Zerorez DC and of the tech.
We hope you enjoy your clean carpets and look forward to working with you again.
Sincerely,
Zerorez Management
While we are very happy with our carpets, the four chairs that we had cleaned did not turn out very well.
Thank you for your review. As per our phone call we will be back out next week to re-service your chairs.
Thank you again.
Sincerely,
Zerorez Management
very good thank you
Thank you for your review. We hope you enjoy your clean carpets.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Ease of scheduling. Technician was through and very considerate. He made sure I was please with the results. And the carpet dried nicely without any residue.
Thank you for your great review of the cleaning by Zerorez DC.
We are pleased to hear you feel the whole process was easy to get through.
We look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Excellent service
Thank you for the review.
We hope you enjoy your clean carpets and call us when you are ready to clean again in the future.
Sincerely,
Zerorez Management
Your technician was wonderful, but I was not given any instructions beforehand about how to have the room ready. I moved everything I could, but didn't realize that it would only be cleaned up to the furniture and not behind or under. Now we've moved a chair and have a noticeable difference in the carpet. It was far overpriced for only cleaning areas up to the large furniture. I could have rented a rug doctor and done the same job. Better communication about moving furniture would have been appreciated.
Thank you for your review and rating of the cleaning by Zerorez DC.
We are sorry that you were not happy with the cleaning. As far as the furniture moving goes that is stated in the booking confirmation that we send out to let you know we do not move furniture and to have it moved before we arrive.
We hope to hear from you in the future.
Sincerely,
Zerorez Management
It was easy to make an appointment you were on time and did a wonderful
Thank you for your review of the job by Zerorez DC.
Enjoy your clean floors and we look forward to hearing from you in the future.
Best Regards,
Zerorez Management
Professional customer service and technicians. Great results. Easy to make appointment for cleaning.
Thank you for such a great review. We love to get back positive reviews of the service from the first call to the end of the job.
Thank you.
Sincerely,
Zerorez Management
Professional, prompt, great results! Beau is the best!!!
WOW, what a review. Enjoy your clean floors and we look forward to hearing from you in the future.
Sincerely,
Zerorez Management
Friendly, quick and efficient
Thank you for that great review. It is a pleasure to hear how pleased our customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
I have used Zerorez for carpet in several properties, but just took advantage of their tile/grout cleaning process...and WHAT a miracle! The floors are as beautiful now as when new. Another great job by Zerorez.
WOW and thank you for that raving review. We love to see repeat happy customers. We look forward to working with you in the future.
Enjoy the tile.
Sincerely,
Zerorez Management
A couple of things I would have appreciated being told when I made the appointment is that technicians cannot move furniture, that wood and metal will react adversely with the water used to clean carpet, that there is an additional $19.00 water disposal fee.
The tech was very nice and considerate but he arrived 1 1/2 hours later then the appointment window. I know this was not his fault but it was quite a bit past the agreed upon arrival window and an inconvenience to me.
Thank you for the review. As per our conversation we will be back to your home next week and re-service the job. Thank you for allowing us to return.
We look forward to working with you again.
Sincerely,
Zerorez Management
After 2 attempts, they cannot get the smell out of the carpet.
Thank you for your review. I have spoken to the tech that came back out to your home and he did info me that he let you know that the light showed you had issues on your walls. Unfortunately we do not do that type of cleaning. We are sorry we were not able to meet your expectations at your home.
Sincerely,
Zerorez Management
very customer service oriented and no after smell
Thank you for your review of the cleaning by Zerorez DC.
We appreciate the feedback from our customers and look forward to working for you in the future.
Sincerely,
Zerorez Management
Prompt and polite. Services and products worked as advertised.
Thank you for that great review. It is a pleasure to hear how pleased our customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
Great product. It does an outstanding job of cleaning the carpet.
Thank you for the great score and review of the cleaning by Zerorez DC. We look forward to cleaning for you again in the future.
Sincerely
Zerorez Management
Basement smells worse than before they cleaned it.
Thank you for your review. As per our phone conversation we will be back to your home to access the carpets and go over it again. We are glad you used the 30 Day Gotta Love it Guarantee.
We look forward to working with you again.
Sincerely,
Zerorez Management
Excellent customer service. Carpets looked fantastic.
Thank you for your review and rating of the cleaning by Zerorez DC.
We love to get positive feedback about the scheduling and the cleaning by Zerorez DC.
We look forward to hearing from in the future.
Sincerely,
Zerorez Management
The carpets seem very clean. It was easy to schedule and price was affordable.
Thank you for that great review. It is a pleasure to hear how pleased out customers are with the cleaning and the techs and the pricing.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
They were not happy with the 8 that I rated them at first because there was a little bit of streak left over in one spot. I was not upset about it, but they insisted on coming right back out to get that area, which they did in a timely manner, not only that but were on time for the appointment.
I would highly recommend this company, I appreciate anyone that takes pride in their work and wants every customer to be more than satisfied.
Thanks Zerorez,
Dave C.
WOW and thank you for your review. We do take pride in our cleaning and try to meet everyone's expectations.
We look forward to cleaning for you in the future.
Sincerely,
Zerorez Management
Cleaned my carpets perfectly. No mess. Marcus was very good
Thank you for that great review. It is a pleasure to hear how pleased out customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
All of the pet stains were removed, carpet dried quickly
Thank you for your review. The feedback we receive helps us to make sure we are doing the best we can for our customers.
We hope you enjoy your clean floors and we will be looking for your next call to clean.
Sincerely,
Zerorez Management
Very Courteous receptionists and technicians.
My calls are always answered right away (no need to leave messages) and requests resolved immediately.
Very flexible with appointments
Love the fact that u call 30 minutes prior to arrival
Reasonable prices
Efficient
WOW and thank you for that great review. It is a pleasure to hear how pleased out customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
The gentleman who came to our house was extremely professional great to work with and when having back any day of the week to do more work
Thank you for that great review. It is a pleasure to hear how pleased out customers are with the cleaning and the techs.
Enjoy your clean carpets and we look forward to working with you again.
Sincerely,
Zerorez Management
You do a fabulous job!
Thank you for the review of the cleaning provided by Zerorez DC.
We love to get feedback from our customers and hear how pleased they are with the cleaning.
We look forward to working for you in the future.
Sincerely,
Zerorez Management
I like that your company doesn't use traditional shampoo to clean carpets. Your method cleans carpets so much better than other ways that actually just set stains in more. I also was impressed by the level of customer service given by Brittany and Marcus.
Wow and thank you for your review. We love to get feedback about our cleaning but also how pleased you are with Marcus and Brittany. We look forward to hearing from you for your next cleaning.
Sincerely,
Zerorez Management
My carpets look great and the service was courteous and prompt!
Thank you for your review of the cleaning by Zerorez DC.
We like to see happy customers and will be waiting for your next call to clean your floors.
Enjoy your clean floors.
Sincerely,
Zerorez Management
Inexpensive and effective!
Quick and easy.
Thank you for the review of the cleaning provided by Zerorez DC. We take a lot of care with the cleaning of carpets and area rugs as if they were in our home.
We love to get feedback from our customers and hear how pleased they are with the cleaning.
We look forward to working for you in the future.
Sincerely,
Zerorez Management
The service technician was professional and the cleaning was superb.
Thank you for your review on the cleaning provided by Zerorez DC.
We love to get feedback from our customers on how well the cleaning went.
Enjoy your cleans floors and we look forward to working with you in the future.
Sincerely,
Zerorez Management
The technician did an excellent job revitalizing the old carpet in the house I'm renting. There was no odor and because it uses only water, I wasn't worried about my pets walking on it after he left. I will definitely use them again!
WOW, what a great review.
We hope you enjoy your clean floors and look forward to working with you again.
Sincerely,
Zerorez Management
The service was everything that a customer would hope for. The technician called in advance and arrived at the designated time. He was courteous and very professional. He did an execllent job.