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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who came to clean my carpets was two hours late after the 1:00-3:00 PM window I was given. He didnt call to let me know until around 4:30 PM that he was running late. When he showed up, he didn't test any areas nor did he explain to me the process. The bedrooms were all empty and ready to be cleaned but it still it seemed he rushed through them as it only took him a less than 40 minutes to clean 3 flights of stairs, three bedrooms, and one living room. No fans were used to help with the dry, obviously because he was not there long enough. He didn't talk about per-treating any spots nor did he ask about any areas of concerns. After I showed him the rooms I asked if he needed me for anything and he said no. Again, it was all very rushed and it shows in how the carpets look afterwards. They look like they would after a typical groupon special cleaning. I there was no per-spraying done to help clean, he just went over with the wand once with the water and then extracted the water. I feel that after paying almost $400, the carpets should look a bit better and that my service shouldn't have been so rushed.
V/r
Name removed
Dear Zamira,
We are very sorry to hear you were dissatisfied with your carpet -cleaning experience. We strive for 100% customer satisfaction here at Zerorez. We thank you for your feedback and taking the time to let us know your concerns. We apologize for the technician who was not following proper Zerorez procedure. We assure you this will not be the case when we come out to you August 9th free of charge for a re-service to make this right. We look forward to an updated review post re-service. Thank you again.
Harrison did a super job! It's the first time I've been impressed with carpet cleaning. I have 25 multifamily rentals, and think carpet cleaning is a waste of money unless my guys do it themselves, until now. A second tenant has scheduled Zerorez for 7/31, so hopefully, the service will confirm my initial impression. If so, I plan to insist they use your service. Yes, it costs more, but in this case, you get what you pay for! Thank you.
BTW, I heard about ZEROREZ on WMAL
My carpets look great. Your employee asked were my concerns were and he address them in shampooing those areas. He was careful every time he came in from the outside to cover his shoes. I would ask that you leave a pair of shoe covers. The carpets dried within several hours, I would use your service again.
Zerorez is terrific ! My carpets look terrific ! We have two Bassett Hounds, who get pretty dirty, despite wiping their paws and tummies, with all of this rain! I have had Zerorez come every couple of months, and the carpets and stairs look wonderful! They come when they say they will come, they are professional and thorough! Thank you, Zerorez !
I am familiar with your radio advertising on WMAL. This is my first time trying the service, and the method seemed to do a good job. I did not have any unusual needs (no large stains, no pets).
The service technician was great. We had a nice conversation. I like to help people enjoy their day, and he had a great personality, as well. Even though your technology may be super, you are smart to hire good people, as well.
Stains did not come out.
We are very sorry to hear you were dissatisfied with your carpet -cleaning experience. We strive for 100% customer satisfaction here at Zerorez. Unfortunately not all stains come out with our regular cleaning methods and require extra services to get them out which were offered and declined. We apologize that this was the case. Thank you for using our service.
Great price .
Very proffessional staff
We had Vince do our work & we were so pleased! He was very thorough & professional.
Please do not use our name publicly.
We had Vince service our carpets and clean our dryer vent. the carpets are amazing and look new again. Makes us wonder why we did not do this sooner. Vince was nice, professional, and took great care of our home. I have already told two people about the service and would use them again in an instant!
Showed up on time, were efficient and friendly and did an excellent job.
The servicemen we polite and professional. The product does not leave any soapy residue.
Service is excellent and the Job fantastic!
Not much. Harrison was great, polite and efficient. I was hoping that some of the stains would come out but unfortunately they did not. Otherwise, great experience,
Unique method of cleaning carpets. A success. Wonderful young man doing the work, the price was very fair.
Very professional staff
Friendly service, dried quickly. Very good!
We have been very satisfied with the work done: cleaning our dryer duct and steam cleaning our carpets. The workers have been very skilled and polite and didn't create a mess. We would not hesitate to recommend them.
The technician who came to our house was very professional and personable. We were very pleased with the outstanding job he did. We definitely will use your company again. Thank you.
Extremely prompt service. Top notch professional who Did the cleaning. We talked about expectations and reality and the work far exceeded expectations. This is an excellent company to deal with.
The service technician was great and knowledgeable and my dogs adored him!
Technician was very professional, courteous and efficient.
Punctuality attention to detail and politeness
The technician who performed the service did a wonderful job on our old carpets! I knew from the start that our carpet needs to be replaced, but the Zerorez treatment made it look so much better. He also cleaned our recliner chairs and they haven't looked this good since we bought them ten years ago. He was thorough, upfront on the pricing and worked with a minimum of disruption. I was also surprised at how little time it took. I would definitely recommend Zerorez to my friends!
I have called Zerorez twice, now. My carpet is 9 years old and suffered from heavy traffic. Instead, they ended up looking almost new. The floor was atrocious, but now it looks new. They cleaned my white grout in the most used areas (bathrooms and mudroom) and now they also look new. Their technicians were all polite, professional and dutiful.
Luis Padilla was so professional and kind. He did an excellent job and I would highly recommend him and Zerorez to anyone.
It was very quick and clean!
That they are eco friendly and pet safe.
The technician was knowledgeable and pleasant. We had several dirty areas...but after the treatment, the carpets look brand new! He did an amazing job! Thanks Zerorez!!
Personable and thorough technician.
Vincent arrived on the earlier side of his scheduled time. He listened and asked appropriate questions, he was helpful, open, respectful, and best of all, he was fast and did a great job!