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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The natural aspect of your product rest assure there will not be much or any chemical residues remaining in the carpet.
The service team I had was a 2-man team with an apprentice being trained. I am told there is normally a single person service calls. I was provided alot of insights to the company, product, training, etc. which adds to the assurance which the service team is equip to do the best job they can.
I was satisfied with my service. And yes it was offered by the on site technician that some stains may not be able to be removed. at least the stench was gone. Just one recommendation is to let your customers know once service is ended that you reiterate that you don't only do carpets, I am interested in other services now though :)
This is the second time we’ve used Zerorez. Each time they’ve been here (same awesome technician, Luis), it has convinced us to keep our carpets a little longer. They look clean and rejuvenated. The cost is good, the service is good...no need to look elsewhere...use Zerorez!
Service was super friendly- I think my carpet could have came out a little cleaner especially in high traffic areas
The level of detail and thoroughness
The guys who came to the house were thorough, polite and helpful. They made me aware of some additional services I'll be taking advantage of in the next few weeks, and hope the same two fellows come back to do the work. Very, very pleased.
You responded quickly when I had a problem that might have interfered with my house sale closing and the work you did was terrific.
You do a great job... on time, clean carpet, no residue ! Thank you !
Peggy
Very thorough and professional service. Thank you!
Luis does a great job. He’s personable and very good at what he does. The carpets get cleaned very quickly and look great when the cleaning is done. I really like the system as well, that doesn’t leave the chemical smell or chemicals on the floor.
Technician has performed the job professionally and explained to you the material the company used to treat the dark spots on the carpet. Very satisfy with the service and definitely will recommend to friends and family
Thank you Rebecca for your review of your recent service! We are so happy you were satisfied with the results. We look forward to serving you again in the future!
The Zerorez team really cleaned up our carpet. I've never seen it this clean. Great work, great product.
Thank you Ronnie for your review of your recent service. We are extremely glad to hear you were satisfied with the results. We look forward to serving you again in the future!!
Thorough cleaning, professional friendly technicians, good value.
Arrived on time. Did a good job. Left No Mess behind.
On time, efficient, very knowledgeable service person.
Harrison was very courteous, and helpful. An intelligent and erudite person, and very hard working. He was concerned when he had problems with a couple stains, and was very conscientious about getting them out.Carpets look great. Good people are hard to find, and you have one.
PJR
Spots continue to reappear. Zerorez did a touch up, which is wonderful, but several spots come back as soon as the carpet is dry. This is very frustrating, and we have not yet been able to get a second touch up on those spots.
Got the job done just right, on time, and in a totally courteous manner.
Luis was very informative and courteous. He did a great job.
You always send very professional staff and they do a great job every time
Three days later carpets are still damp .
Thank you for your feedback regarding your service. We are sorry that the dry time seems to have taken longer than usual. Since the temperatures are becoming warmer, we do suggest increasing the air flow in the home by opening windows, turning on fans, or running the fan on the air conditioner. We value your business and would like to discuss how we can make this right. Please contact us at 703-382-1221.
The pungent odor/smell that has generated (house-wide) from the carpet. Perhaps a sign that my carpets were super dirty:), but anyway we can improve would be great.
We are sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. We have attempted to reach you, but have been unsuccessful. We value your business and would like to discuss how we can make this right. Please contact us at 703-382-1221.
Sincerely,
Zerorez Management
Very professional on time . Eager to please. No one is perfect so a 10 represents perfection.
Also it would have been better if it was done right the first time..
They were efficient and courteous.
The guys were knowledgeable and pre-tested my carpets before cleaning. They did an excellent job and the colors just popped.
Thank you Patsy for your review of your recent service. We are so happy to hear you were satisfied with the results. We look forward to serving you again in the future!
While it was fast and sanitary many spots did not come out. I am not sure technician went over spots a few times to try to get them out.
Sorry to hear our services didn’t meet your expectations. We strive to always make sure our customers are satisfied. If you could please give our office a call to go over your concerns, and see if we need to send somebody back out to you free of charge for a re-service..
The professionalism of the team, their knowledge about carpet cleaning, and their emphasis on quality customer service and satisfaction.
reliability and thoroughness
Really good service. Carpets looked refreshed and brighter. Luis was polite, patient, and answered all my questions.
On time. Professional, friendly service. Excellent results.