What our clients think of us!

Fast service, polite members, quick drying.

The service was fast and efficient. Carpet was very clean, with several stains removed and it dried quickly. The other benefit was that the equipment was relatively quiet inside the house and for our neighbors, pretty quiet outside as well.

Punctuality! Great service

Harrison did a great job on our carpet!! There were two really tough traffic spots in front of our couch that I asked him to go over again and they definitely improved from the first pass with the machine. The spots are only slightly visible (so now, of course I wonder if one more attempt might have made them vanish. =)
Overall I am very happy with the product. No order at all, it took about 15 hours to completely dry.
I do wish that a "minimum" charge was not necessary, the price was steeper than other vendors.

The technician was extremely courteous and wore clean shoe covers in my home. I really appreciated that ZeroRez was not only half the price of Stanley Steemer, this company did a better job than Stanley Steemer AND I was able to get a slot for cleaning within 24 hours of my phone call (versus the month-long wait to get Stanley Steemer).

I also like that you advertise on WMAL talk radio (660 AM and 105.9 FM).

Service was on time and done great and with a smile. Thanks Zeorez.

Excellent customer service! This is the second time I've used Zerorez and have been completely satisfied both times. I have two older cats and Jorge did a great job at eliminating the stains and odors on the basement carpet. Equally satisfied with the grout cleaning and resealing of the ceramic floor in the kitchen. It looks like new! I also appreciated his honesty when he told me the type of fabric on the sofa would not yield good results from a cleaning. Jorge made sure I was satisfied with each area that was cleaned before leaving. This is a class company who prides themselves on customer service and satisfaction.

Excellent customer service and a company that truly cares that their customers are 100% satisfied with the service provided.
Luis Padilla did an excellent job at making me change my mind from a previous technician who came out to clean my carpets. His customer service skills and personality, plus the great work he did, absolutely change my mind for the best.
Would definitely recommend zerorez.

We were very happy/Luis did an awesome job, very thorough, competent, listened to our requests and questions. Our carpets look awesome. Thank you Zero Rez!

Team was great. Most stains removed; some remained

The rugs came out beautifully and Luis was pleasant, courteous and efficient.

Professional service.

Zerorez really really cleans! I have two senior dogs who have renal issues. The urine stains and smells are gone! All dog lovers should use Zerorez!

Prompt service, technician was friendly, and he did a great job!

Professionalism, courtesy, punctuality and value.

Jorge and Jonathan have EXCELLENT Customer Service skills! Jorge explained what he would be doing, had a great attitude the entire time, and worked very hard. He did an excellent job and we would definitely recommend this company, and particularly Jorge, to anyone. Also, my interactions with Jonathan were always positive and he was very thorough, pleasant and knowledgeable. Both of these gentlemen were an absolute joy to work with.

Very polite. Responded to phone calls promptly.

Great service! On-time and the carpets look great!

I was disappointed in the results of the supposed cleaning and odor removal of my 5x7 wool rug. The results do not smell or look like any sort of professional cleaning service was performed. It is still damp even after 5 days.
The cleaning did not clean the rug; there are stain spots still visible (on the top) and made the rug smell in areas that did not originally smell.
The odor removal process left the entire rug smelling.
My expectations after listening to the Zerorez DC representatives that the cleaning process would remove all stains on the top of the rug as well as cleaning of embedded dust, dander and other impurities and irritants. The odor removal process would neutralize amd eliminate the pet urine smell.
The procedure did none of these things.
What the procedure did suceed in doing was adversely affect the hardwood flooring under the area rug.
I feel I wasted $171 on nothing. This is why I will not be recommending this cleaning service to anyone.
I have called the Zerorez DC office, explained my disappointment and have requested a full refund.

Thank you,

Name removed

The group was very responsive and did an excellent job.

On time, kind and trustworthy, kept us informed throughout the job, did a great job

Move furniture

We are very pleased with the results. We have an old dog who is starting to have too many accidents. Upstairs smells so much better.
Our technician was awesome. He was very polite and professional. We definitely use you all again.

I love that the cleaning is done without chemicals and yet you still manage to get out set in stains (including vomit from a toddler who drank a bunch of chocolate milk!).

The lack of chemicals in the water.

We were called before the cleaning was done that you could not clean the fringes on two rugs.
we said ok. The rugs were "clued" to the floor as the water had come and dried while we were on vacation, The water was colored brown from the patio from were it overflowed to the house.
When we got the rugs bag, I applied Oxyclean and also only plain water on the fringes and was able to get the dirty water out. The discoloration was still also on the rug at the edge of the rug.
we wonder how you cleaned them and how you claim to have gotten the brown water out as there was still the residue near the fringes.
Pretty unsettling.

It is ver thorough. The results are great! Also,. It smells clean and you can't smell any chemicals!

I was very satisfied with the results and the gentleman who serviced me was polite engaging and respectful of our property. I will recommend your company. In fact you can put me on your call list and call me next year.

You did a first-class job and the technician was really friendly and very very good!

Ability to remove stains of various, and some unknown, origins from our light colored carpets ; cheerful and helpful service staff; look and feel of cleaned carpets, true to what has been advertised.