- Phone: 703-382-1221
- Visit Website
based on 4130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician asked questions and took the time to look at the areas to be cleaned. Worked quickly and was extremely pleasant even though it was late in the day.
Would definitely use his services again.
Thank you so much for the nice comment. Your input is always crucial in making sure your home is clean to your standard. After all, you are paying for the service and you should get what you pay for. We always make sure we give you the opportunity to address the concerns you have with our techs so that we can take extra time and effort specifically to address them whenever possible. We are thrilled your tech was so impressive and look forward to more business in the future.
Professional technicians
Carpets come really clean. Technicians take their time and do it right.
That there are no harsh chemicals
Late for the appointment
We sincerely apologize for being late. While we always strive to be on time, unfortunately, sometimes problems do occur which cause us to be delayed. We do appreciate your understanding of the situation and working with us on the timing. Please know it is definitely not our habit to be late. We again apologize for issue.
Courtesy call 30 min prior to appointment. I was able to work all morning and be home in time. Courtesy of the technician was exceptional. Shoe covers and cleanliness of the hoses was appreciated.
Zerorez is the best carpet cleaning experience I ever had. Luis is very professional and worked with me to get my lower level carpet absolutely spotless.
I will be having them back for my upper level rooms. Getting the home ready to sell and I'm sure I won't have to replace carpet for a potential buyer.
Again, thank you for an Excellent experience and job! Luis rocks! I have already recommended you to my friends.
First name removed from Lansdowne.
Thank You for the wonderful compliment, we look forward to hearing from you soon to book your appointment for your upper level!
Very professional service
Professional, good customer service.
Works great!
Tech was polite on time and did a good job we were very happy with your services thank you First name removed & Helene Last name removed
On time, excellent results, competent and knowledgeable service people -- good experience all around
I have used your company twice before. The carpets stay clean longer. No cleaner residue to attract the dirt. Luis, who came this last time, was wonderful. He worked so hard. My carpets are old so not easy.
Luis Padilla, Technical Manager, is a fantastic representative of your company!
Luis is awesome
The technician Rodney was very professional. He was meticulous, our carpet has not looked this good in years. I am so glad that I heard of your company on wmal radio. Thank you.
Our technician was great. Even before he started, I asked him his professional opinion on our bedroom carpet. One of our dogs had major health issues and put a hurting on the carpet. We cleaned it the best we could. Our tech advised us to get new carpet since he couldn't guarantee the spots wouldn't return. I like that......honesty. He did clean our couch and love seat and they haven't looked that great since I bought them over twenty years ago. He worked diligently on them until every spot could be worked out. Great job.
Professionalism and confidence that the job would be well done
The technician was efficient and did a very good job, will use again.
the customer service from start to finish, mille grazie!
Carpet cleaner was very professionally and took courtesy and care of my home. He did a thorough job and I am happy with the outcome. I only wish there was a better estimate given for drying time. Overall very happy with the experience.
No film, no smell
Luis Padilla did a wonderful job with our old dirty carpet and we will recommend him and your company to all our friends and use your service again
Has no oder
Thank you for doing such a great job and for returning to make sure everything was perfect!
We received great service from Zerorez. The technician arrived early (only after calling to make sure were were ready). He walked the house with me to make sure he understood what my expectations and needs were. Then he got to work. The process was quick and carpets look great. We didn’t really have any spots just general dirt in the high traffic areas but they really do look like new again.
First of all the service guy said they don't move any furniture. thus only about 75% of my carpet was cleaned. I moved a couch but was not aware that he had not moved a futon, thus a wide strip along the wall was never touched. Secondly I was charges extra to treat and remove stains! Isn't that why one gets their carpet professionally cleaned???
Not impressed, especially after the glowing ads I heard on WMAL radio.
I could have rented a machine from Home Depot and saved a lot of money.
Maybe one gets a good job if the house is empty.
NOT IMPRESSED
We do apologize that your experience with us was less than satisfactory. As stated in the confirmation email we send out we are not able to move heavy furniture, fragile items, or electronics due to liability purposes. We do however, work to the best of our ability to get under and around all items to provide the best cleaning possible for our clients. We apologize if this was not done during your visit. Stains are always tricky. In most cases our standard cleaning process will remove standard stains, however in some more severe cases (such as set in stains) more abrasive measures need to be taken which may require the additional stain removal product and charges. Our techs try their best to remove all stains through our regular cleaning process before they are to suggest that our clients pay extra for the stain removal treatments. We sincerely apologize for the issues that experienced during your visit. You may feel free to contact us by phone any time to discuss any further issues you may have experienced or with any questions or concerns you may have. Please do not hesitate to reach out.
Thank You
Used water and waste from your truck, not my kitchen sink
Price given at time of booking was adhered to
Process explained w/ decent outcomes
Reasonable price
The result!
The technition who came to my house was professional, courteous, knowledgable and helpful. I will definitely use this company again.