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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it is great ! Timely and thorough! My carpet is terrific !
The gentlemen who came in was quick and efficient, he made sure he understood what I was looking for, and what I expected. He was friendly and professional.
Pet friendly, friendly professional employees,
I chose Zerores because they don't use chemicals to get the rugs clean. Their process works, my rugs look great and the best part is that its safe for my dog who always hangs out on the landing.
Luis was wonderful; very professional and helpful in addressing my questions and did a great job - it looks so much better.
Most friendly staff.. efficient and my carpets look great!
Excellent service, caring about results.
Service was efficient, friendly, professional and the carpets look good, but the cleaning was done Tuesday evening and as of now (Thursday morning) they're still not dry enough to put furniture back in place. I've had ceiling fans on since the service was done as recommended by Luis, then added portable fans to help and still.......too damp to even walk on comfortably (if in socks, they get damp). Very inconvenient to have bedrooms in disarray. I would recommend to friends, but with caution....because it's possible the time of year is a factor - our house is cooler in fall and winter, perhaps summer months would yield a quicker drying time.
The man who did our carpet cleaning was efficient and polite. I was hoping that some of the lightweight chairs and end tables could have been moved aside for the carpet to be cleaned. He said it wasn't policy to move furniture. Also, there was a black drippy looking stain on our recently installed hard wood stairs. This wood was varnished wood and in place for three weeks. We now need to contact the carpenter for repairs because it isn't removable.
We are sorry to hear that you had a negative experience. Please give our office a call so that we can go more in-depth with the issues you experienced and come to a resolution. Thank you for your feedback and for your business.
Harrison was courteous and informative. He took the time to specially treat difficult spots, and most importantly, our carpet is now free of soil marks and tomato sauce residue that had been hanging around for 10 years!
My service was performed very well and efficiently. A very friendly serviceman, willing to go above and beyond. Carpet looks very nice and clean.
We mostly appreciated the dedication of Luis. His attention to our requests and effort to work on areas of importance to us was above what was expected.
We can't comment on your "products" since we had no experience in that area.
But Luis's effort with various applications did the job!
Very friendly and efficient!
The tech was super professional and knowledgeable. The carpets look brand new.
Per a previous RAVE REVIEW I submitted: Well, you did it again!! Excellent customer service!!
Jonathan quickly responded when I contacted you about some old stains that came up after our first cleaning. Your technician was here in a very timely manner and did an excellent job!! Your customer service is amazing – no charge for the touch-ups, and the guy went above and beyond! Harrison was very knowledgeable and gave me a lot of great information. I felt confident that he was going to give us his best work.
I can’t wait to pass along the word that your company deserves 5 stars!
Kathy, We appreciate you taking all the time you have in letting us know just how much you enjoyed our service. We definitely value our customers and try to go above and beyond on every job to ensure the best experience possible. We are thrilled that you were able to take part in that experience and look forward to doing more business with you in the future!
The technician was careful, tidy, informative, and conscientious, and did a thorough job. Thank you!
The technician was able to remove many very old stains from an old carpet. The three-year-old carpets looked much better, too.
Services and agents that did the job were excellent and efficient.
Zerorez is terrific. The process makes my carpet look new without using harsh chemicals.
Carpets never looked cleaner and your technician, Harrison, was efficient and did a great job. As you promised, everything was dry in approximately 5 hours.
Thank You for taking the time to leave feedback. We always strive for 100% customer satisfaction and are always thrilled to see our customers happy.
Safe for my pets!!
Definitely Laura! Because we clean with our Empowered water and not chemicals our cleaning process is not only safe for animals but for humans and the environment too!
Lovely results and polite service rep!
Thorough
Forthright
Consistent service
Excellent job
Service was fast and accommodating.
Did a great job. This is the second time I have used them. The bathroom floor looks brand new.
Thank you.
Maureen, we thank you so much for being a loyal Zerorez customer and glad we are able to continue to impress! We look forward to much more business with you!
The product works great on the really tough stains. The technician was very thorough. He explained what he did and kept the areas clean that he worked in.
Loved the professional service and our carpets look great! My only complaint was that I had been initially told that the carpets would take 4-8 hours to dry and it has been 26 hours and they are still damp.
Very responsive, courteous, prompt, efficient.
I now have at least 7 large stains on my carpet that were not there prior to the cleaning. My carpet now has to be replaced.
I feel the clean I get it’s Zerorez is so much better than other services I’ve used. My carpets are actually fluffy after cleaning.
They called and let me know when they were 30 minutes out. They were personable and explained what they were going to do. They also were able to provide me with a quote on another section of the house and showed me how the service would work for the hard wood floors. Thank you