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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professionalism and confidence that the job would be well done
The technician was efficient and did a very good job, will use again.
the customer service from start to finish, mille grazie!
Carpet cleaner was very professionally and took courtesy and care of my home. He did a thorough job and I am happy with the outcome. I only wish there was a better estimate given for drying time. Overall very happy with the experience.
No film, no smell
Luis Padilla did a wonderful job with our old dirty carpet and we will recommend him and your company to all our friends and use your service again
Has no oder
Thank you for doing such a great job and for returning to make sure everything was perfect!
We received great service from Zerorez. The technician arrived early (only after calling to make sure were were ready). He walked the house with me to make sure he understood what my expectations and needs were. Then he got to work. The process was quick and carpets look great. We didn’t really have any spots just general dirt in the high traffic areas but they really do look like new again.
First of all the service guy said they don't move any furniture. thus only about 75% of my carpet was cleaned. I moved a couch but was not aware that he had not moved a futon, thus a wide strip along the wall was never touched. Secondly I was charges extra to treat and remove stains! Isn't that why one gets their carpet professionally cleaned???
Not impressed, especially after the glowing ads I heard on WMAL radio.
I could have rented a machine from Home Depot and saved a lot of money.
Maybe one gets a good job if the house is empty.
NOT IMPRESSED
We do apologize that your experience with us was less than satisfactory. As stated in the confirmation email we send out we are not able to move heavy furniture, fragile items, or electronics due to liability purposes. We do however, work to the best of our ability to get under and around all items to provide the best cleaning possible for our clients. We apologize if this was not done during your visit. Stains are always tricky. In most cases our standard cleaning process will remove standard stains, however in some more severe cases (such as set in stains) more abrasive measures need to be taken which may require the additional stain removal product and charges. Our techs try their best to remove all stains through our regular cleaning process before they are to suggest that our clients pay extra for the stain removal treatments. We sincerely apologize for the issues that experienced during your visit. You may feel free to contact us by phone any time to discuss any further issues you may have experienced or with any questions or concerns you may have. Please do not hesitate to reach out.
Thank You
Used water and waste from your truck, not my kitchen sink
Price given at time of booking was adhered to
Process explained w/ decent outcomes
Reasonable price
The result!
The result of cleaning the carpet at a property that I am putting on the market for sale was amazing! The carpet is 20 years old and after Zerorez cleaning is looks like NEW!
Barbara Murray, RE/MAX Gateway
This is my second experience with a ZeroRez service and it's been great! The techs are super knowledgeable and friendly. The pricing is very reasonable, and they do a great job. Was so glad to hear there's a ZeroRez here in DC -- will definitely use & recommend in the future!
Luis and Rodney did a fine job. They are knowledgeable, skilled and they take their time.
Great customer service - super polite and personable - great value!
Luis and crew are courteous and professional. They are sure to make sure the customer is satisfied with the job done. I have used the service for the past three years. And I love the way the carpets and upholstery dry so quickly!!
DAVE HALL 2545 GREEN PINE CT DONE ON 10/29
THE BEST CLEANING IN 33 YRS HOUSE IS SO SO PRETTY AND FRESH
SHOWING EVERYONE
I LOVE ZEROREZ 2 TECH THE BEST
BLESS YOU ALL
DAVE :-)
Service is the best! Very caring, friendly staff, a pleasure to have in my home. Luis is the best, so glad he’s training Rodney who is awesome too! Love the look and fresh clean smell of my carpets after Zerorez comes.
THE FIRST TIME YOU CAME LAST YEAR, MY CARPETS LOOKED AWESOME. THIS TIME, THERE ARE PARTS THAT DON'T LOOK CLEAN. IT JUST SEEMS LIKE THE JOB WAS DONE VERY QUICKLY AND THE RESULTS WEREN'T AS GOOD. MARCUS CLEANED OUR CARPER LAST YEAR AND DID AN AMAZING JOB. I WAS ALSO ENTITLED TO A FREE HALLWAY BUT THE TECHNICIAN DIDN'T MENTION IT. I HAD TO ASK.
We are extremely sorry to hear you had such a poor experience this time. We definitely want you to remember us for our great service just like Marcus provided you before. Please contact our office so that we can help make this right
The Service was very good.
Knowledgeable, thorough, skilled.
Zerorez is consistent. Consistently on time, consistently does a great job and the jobs last...our carpets remain pristine for awhile. We love that they use their own water and don't run anything through a bathroom. Employees are efficient and kind. Keep up whatever you're doing because it works!
Zerorez was timely. Our cleaner was very courteous and friendly and did a great job in reviving our dirty carpets especially eliminating some tough pet and rust stains.
Professional and friendly service. Thorough work. Carpets not left soaking wet so they dried without issue.
My carpet and area rugs look great (even though they are 15 years old, had never been professionally cleaned and required extra attention) and the work was performed for VERY reasonable/affordable rates. But what I like best about Zerorez is the customer service and commitment to customer satisfaction.
A comprehensive estimate provided to me over the phone and in email the same afternoon as my request. Jonathan called to understand my need and was very clear on what he could quote on the phone and what would have to be determined by the technician. The technician, Luis, arrived at the designated time, was knowledgeable, patient with my many questions, and super friendly yet professional. His work was thorough and completed in a timely manner.
When old stains resurfaced a couple days after the initial treatment, I contacted Zeorez. Again, Jonathan in the office was very accommodating of the request to have Luis come back out and Luis was just as affable as he was the first time around. Those old stains are now gone.
Family room carpet cleaned,... not as clean as other prior companies, looked as if solution used diluted the soil, spread it around and not sufficiently vacuumed out. Not happy with end result and doubt if will ever use zerorez again, Am cancelling my grout cleaning service scheduled for or 10/31 because of this. Technician was a wonderful man. Soil areas did not show until dried out next day. I am not blaming him, Just don't understand the problem as you have such glowing reviews on WMAL Thank you, anything you can do would be appreciated, Fran Last name removedPhone number removedPhone number removed little River Turnpike Annandale Va 22003
Thank you for allowing us to speak with you and come out to your house to take a look at your carpets again! We promise to do everything we can to address all of your concerns and live up to the glowing reviews you have heard about us.
My rugs are cleaner than any other provider has ever cleaned them. I would callyou again and recommend you.
Timely response on service! Same day as call.
No chemicals used in cleaning carpets.
Our technician was great. Even before he started, I asked him his professional opinion on our bedroom carpet. One of our dogs had major health issues and put a hurting on the carpet. We cleaned it the best we could. Our tech advised us to get new carpet since he couldn't guarantee the spots wouldn't return. I like that......honesty. He did clean our couch and love seat and they haven't looked that great since I bought them over twenty years ago. He worked diligently on them until every spot could be worked out. Great job.