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based on 4130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets were left in sparkling condition -- they looks new, and that's quite an accomplishment with a toddler running around making messes.
Easy to schedule. Pleasent employee
Always good results and great service!
The team that came to my house was very professional and friendly. There were a couple of stains (dog urine) that we had hoped would have come out, but they didn't.
We also had one furniture stain that didn't come out, but I didn't expect that one to come out so that was ok.
Also, not sure if it was normal, but the carpet felt crunchy after it dried. I'm sure that will go away after we vacuum once.
Men had to be asked to go over the areas again to clean them. They were rather rude when asked to do so, but later admitted that it made a difference and wasn’t done right to begin with.
Dear Mrs. Kauffman,
We appreciate and thank you for you feedback. We apologize that your technicians were rude and we have already addressed and corrected the issue. We are glad the overall outcome was the desired effect, and apologize for any inconvenience. As stated when talking with your husband earlier, upon your next cleaning 10% Off will be applied to your total ticket. We value you as a customer, and thank you again for your feedback.
Zerorez always does a great job ~ we have had them clean our carpets many times and have been very pleased with their customer service and final product. Luis Padilla is a real gem too.... he is personable, professional and always makes sure we are satisfied with his work. Thank you! Lorraine & John Hightower
Free of chemicals, great results.
My carpets look great! Manager Luis Padilla works on the job with his technicians to make sure they meet the high standard of service set by the company. They treat their customers with consideration, are on time, pay attention to detail, and have the friendly manners that go a long way to making Zerorez the only carpet cleaning service I’ll use.
Even though there was 8-9" space under the beds, they weren't cleaned.
We are very sorry that our tech missed the area under your beds, please allow us to send a tech out at no charge to correct the issue and make it right. Please contact the office at your convenience so that we can schedule the visit. We want to make sure you are satisfied.Again, we truly apologize for the negative experience and hope you allow us the opportunity to make it right.
No chemicals.
Great job, looks new.Carpet 15 yrs old!!! Excellent customer service.
It did not appear that the walls of the showers were cleaned. There was still hair/etc on the walls.
We are very sorry to hear that the cleaning was not up to your expectations. We want to make it right. Please contact our office to schedule a no cost re-service. We want to make sure we leave you satisfied.
Your deep cleaning technique is remarkable. Your follow-up service was prompt along with a very nice technician. Would refer your company to all our friends.
The spots could have been removed better
Good afternoon Debbie,
Thanks for reaching back out with your comments and rating. I am sorry to hear that you weren't 100% satisfied with the service provided. Please lets us know what we could have done better to serve your needs.
Thanks, Tracy Mitchell
The service people were extremely courteous and cleaned my carpets amazingly well. They certainly look like I can get a few more years out of them.
Always committed to customer satisfaction.
Professional.
Reliable.
Friendly people from first to last contact; great carpet cleaning; quick drying so I could put furniture back fairly soon. In and out of my house in no time.
Serviceman was very patient with us as we changed our original order.
My service man was awesome and thoughtful and did his job well. Thank you
Great service, professional members and I love how the cleaning service does not have a chemical smell.
We had a great team come by and clean on Wednesday! They were professional and did an amazing job cleaning my carpets!
The crew was friendly, efficient, and did a great job. Rodney and Dave were able to answer my questions. They were on time and finished in about 2.5 hours. We enjoyed having them in our house. The carpet looks great and smells good! Thanks!
Great results, reasonable prices, no chemical smell.
Our carpet was much cleaner and very pleased about that. Care was taken with our things. There were some spots that didn't come out but it may have been that I don't think the carpet had ever been cleaned and they were just too ingrained in the fabric. Thank you.
They were friendly, professional, efficient, and proud of their product and its proven success. We were amazed that Zerorez was able to remove the horrible pet stains and odors.
You are prompt, the personnel are courteous and the rugs look fabulous when you are done.
Staff was courteous & professional. Arrived right on estimated arrival time. Like that there weren’t any chemicals. Would have given a 10, but couldn’t get some of the stain out as advertised.
I was not disappointed. They did a great job and if I knew someone who was looking to get their carpet cleaned I would recommend Zerorez in a minute. The technicians were courteous and professional.
Courteous, prompt service at a great price!
From start to finish the team from Zerorez DC were professional, neat, got stains out that were over a year old in the formal living room carpet which another company had failed to get out. As well, they made the other areas cleaned so much brighter and fresher. I don't often give out a full 10 rating but this time it's a sure thing!