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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service, used your service previously. Thank you for not using scented products!
Highly recommended.
Jonathan was great. Trying to figure out what to do from the contractors so-called “protection” of my carpets (which was plastic w/some adhesive that now has caused an outline of where it was placed). Carpet looks good but I think time will tell if what was applied to that particular section actually worked. This is not no fault of the company but trying to figure out next option, if necessary.
Good afternoon Dianna,
Thanks for reaching back out with your rating and response. I am sorry that you weren't pleased with carpet protection. I can say that carpet protection will work. Pleasse let us know what we could do better to serve your cleaning needs.
Thanks, Tracy Mitchell
Our carpet and sofa look great!
The service was better than the previous time you came---ALL of the spots and stains came out. And there was no odor, as usual, to bother my sinuses. Good job!
Everything went very well --- a great value for the services provided.
Your employee Jonathan M was outstanding! He was most professional, provide solid advice, and very friendly. On a scale of 1 to 10, I would give him a rating of 11. Kudos to both Jonathan and Zerorez DC Metro for a job well done!
Prompt delivery of completed work.
We love the consistency and kindness of Zerorez. They do a great job with our carpets!
Carpets look so clean and fluffy! The two men that did the work were extremely nice and professional.
Very professional. 11 year old carpets looked great after the cleaning. Technician was polite, professional and prompt.
Very professional. Carpets look great. Jonathan was wonderful.
Our carpet may be cleaner, but no stains were removed and more stains actually appeared. All in all the carpet arguably looks worse than before your services. I may have had higher expectations due to advertised results, that in our case were not achieved. To be honest, no stains were removed
We are very sorry to hear that you were not satisfied with our service. Stains can definitely be tricky and depending on the type of stain, not all of them will be able to be brought out. However we would be willing to come out and try again for you. Please feel free to contact the office to set up an appointment to have us come back out to you and see what we can do to make this right!
I like that they are safe for my family to play on right away.
I am very disappointed in how my wool rug turned out. It looks worse than before it was cleaned. I should never have paid to have it cleaned. It looks horrible.
We are very sorry to hear that your rug did not meet your expectations. Please contact our office so that we can schedule our tech to come out and see what we can do to make that rug look better.
The carpets are just sligtly damp after cleaning. No odor of cleaning products.
Good job. Came on time.
Jonathan was great, very professional. I was very pleased with how everything turned out.
Great communication about service time, dates, and scheduling.
Carpet was cleaned In a timely and Professional manner
As always, Zerorez was on time, gave a good price, and their work (and their guarantee) are excellent!! I would recommend them to everyone!!
It was an ok service. The carpets were very wet - and the technician struggled a bit to get a very recent urine stain out. I also felt that the appointment was rushed, but that may have been due to the late arrival around 530 PM so I understand wanting to not be there long. I feel that many other carpet care providers would rake or agitate to carpet in order to restore fibers. I understand not using any harsh chemicals, but I don't really understand how alkaline water cleans the carpet and it seemed that the technician didn't really understand either. Would have rather had a chemical treatment more effectively remove stains with a company that agitates and rakes/restores fibers rather than just leaving them wet and eventually crusty. If you can agitate and rake fibers to better their appearance, that would have been great.
Daniel, thank you for providing the feedback. We do apologize for the issues you experienced during your visit and appreciate you taking the time to speak with us on the phone today and allowing us to come back out to your home to address and correct those issues.
Speed and quality
Luis did a fantastic job on our tile floor as well as the grout. Also like the no chemical treatment on carpets which looked great afterwards. The guys were professional as well as friendly.
Wonderful service and best carpet cleaning around!
No unpleasant odor when the job has been completed. No residual chemicals remaining om the carpet.
Professional, courteous and knowledgeable. The technician did not try the hard sell for more work and dollars. In fact, he decided not to clean our couch that didn’t have a tag to explain the fabric cleaning method since even the dry cleaning alternative might not remove the accumulated dirt and he didn’t want to risk damaging my sofa.
I would recommend zerorez.
We appreciate Louis graciously coming to re-clean our stairs. The stairs look great after the redo!
Good job
No odors, it dries quickly and the end result is very satisfactory
No detergents!
On time, professional and great results.