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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ZeroRez did the best job ever. I will be recommending them to everyone. Thank you ZeroRez.
Louis has been attentive to the needs of our carpets, professional, knowledgeable,and helpful
Fast, thorough, friendly
I have used Zerorez a number of times & have always been pleased with their service.
I wold al so like to say that Luis & Deon were
Very professional & a pleasure to have in our home.
What we like best besides the quality of the cleaning is the techs are very professional, friendly and willing to answer any questions we had. Also, gave us advise on cleaning up spills when they happen.
Luis and his technicians are always wonderful! They do such a through cleaning job and make sure you are completely satisfied before leaving. Not only is the furniture clean but the enzyme cleaner they use eliminates any pet odors! I can not recommend them highly enough!!!
Jonathan arrived at my home right on time and explained what he was going to do and proceeded to work. My carpets look wonderful! Jonathan was very polite and knowledgeable.
Professional job, polite technicians, great customer service!!!
Very professional!
They did a great job on the carpets. They knew what they were doing. they
were courteous and helpful. I would recommend you to everyone I know.
No residue in the carpet and outstanding technicians who know their stuff, are on time and friendly.
The technician Jonathan did a great job, and had a great personality.
Luis Padilla came when promised, took the amount of time he said it would and he did a great job. He is a very pleasant young man. I gave a referral to a friend and she had Zerorez do her rugs and furniture and told me she was as pleased as we were.
Thank you Zerorez and Luis.
My carpets look and feel clean. The product does not contain harsh chemicals and leaves no odor. The service man arrived on time and it was affordable for a Senior like me. I will certainly use Zerorez again.
Zerorez is a great carpet cleaning service and their service technicians are courteous and knowledgeable about the service they deliver. They will be my preferred carpet service for years to come.
Proposal should more accurate.if one has to visit site to determine the measurements, so be it.
Any changes to the agreed proposal seems CHEATING. It's a harsh word. Shock is better to convey the message.
We apologize for the confusion on pricing. We do try to be as accurate and transparent as possible when it comes to price. However, in certain situations there are additional costs, such as rooms over the allotted square footage or stain removal services. We in no way mean this to come across as cheating or as shocking to our clients and will do a better job to make sure these items are more clearly understood when booking. We thank you for your business and feedback
Our old carpets came clean except for a forgotten coffee stain and a worn down section in front of the rec room sofa. The work was done quickly and efficiently. It took longer to dry than expected.
Great service. Perfectly clean carpets.
I highly recommend Zerorez. They are professional, prompt, and creative in solving logistical challenges to cleaning unique spaces. (4 story townhouse). I am always pleased with their work and their honesty and integrity.
The service was great. The technicians were knowledgeable and friendly. They took their time and did a great job cleaning the carpets throughout my home. We are completely satisfied with the end result.
Cleans great
Nothing
Good morning Amone,
Thanks for reaching back out with your rating of service. I am sorry that you weren't 100 % satisfied with our services. Please, let us know what we could have done better.
After they left our apartment I realize they hit our baseboard and took a little chunk out of it. Sloppy on their part to be hitting the baseboard with the machines. Very nice staff, just wish they had been more careful. If you don't know how to control those machines, you shouldn't be using them. And if you realize you did damage to someone's home, be honest and tell them rather than trying to get away with it.
We are very sorry to hear that you experienced this issue during our visit. We take these matters very seriously and we will be looking into the situation more in depth. Please feel free to contact the office with additional questions and concerns. Again our deepest apologies
Awesome job! Fast professional and courteous! Great price!
The carpet looks and feels like new. Techs were friendly and on time and explained everything as they were doing it.
I liked the service technician, Luis.
The house smelled cleaner and the carpets look better.
This visit was the 4th time that I have used your services.
I do want to place a complaint this time, the bedroom carpet was left pretty wet and took about two full days to dry out. I am not happy about that since I do have good wood floors under that carpet and I don't know if the water soaked into the carpet and left my wood floors damaged. This will not happen again.
I didn't go in and test that before your technician left, but I will check everything along that line if I use your service again.
One of the things that I have always bragged about your service is the fact that the carpets are not left wet. The living room and dining room carpets seemed to be okay so I didn't double check the others, but that is a lesson for me in the future.
Other than that, I have always been happy with your service.
Name removed
Your staff could not have been more friendly or cooperative. However the finish was not as good as I expected. All looked grand when your staff left, but once the carpets dried some marking still showed.
It was great second time using them and the crews were great. Carpets look good to!
I texted you on Friday!