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based on 4130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service personnel were extremely knowledgeable and competent. They performed task as I wanted it performed and were very courteous.
No chemicals and Luis is so kind and professional.
Understand how wet everything will be. I didn’t realize that!
Good afternoon Allison,
Thanks for reaching back out to us with your rating of service provided. I'm sorry that you weren't 100% satisfied with your service, please let us know what we could've done batter to serve your needs.
Thanks, Tracy Mitchell
Consistent and absolutely wonderful customer service. My stubborn elderly bulldog peed as soon as we let him out of the bedroom & our tech got the vacuum out and went over the stain again. Highly recommend!
Thank you for yet another excellent service on my carpet. My carpet is older and had stains and they are gone. It looks clean and is fresher. The gentleman that did the cleaning was professional and attentive to my concerns. He did a truly wonderful job. Thank you and will see you again soon.
Service was great from start to finish!
Great job, as usual. Arrived on time. Discussed my cleaning needs and executed that plan efficiently.
Service was really good. On site person was knowledgeable and understanding.
The Zerorez team called prior to arrival, arrived on time, and completed the job in a timely manner. This was a follow-up visit, so we will see if the spots have been successfully removed.
Very disappointed. Bedroom has a much stronger odor of urine than it did before zerorez cleaned it. I noticed yellow areas on top of the carpet while the Tech was here and dabbed it with a paper towel. It smelled like urine and was yellow. Tech said it was the chemical he used. Stains in basement are still there. $330 wasted.
Terri, we apologize that your carpet cleaning was less than satisfactory. We do offer our 30 day Gotta Love it Guarantee and we would like to come back out to you and make things right. Please contact the office as soon as possible to schedule an appointment
Grest services! Wish you didn't discontinue the vent cleaning.
Quick and friendly service. Professional job.
The service was professional. Easy to schedule. Arrived on time. Cleaning was simple and effective.
truthfully, the cleaning was about equal to my personal rug cleaner that I purchased from Costco. I used it on the carpet before you came and saw no difference.
thanks
Good afternoon David,
Thanks for your response and the rating on the service provided. I am sorry that you aren't 100 % satisfied with the service provided. Please let us know what we could have done better.
Thanks, Tracy Mitchell
I love that there are no harmful chemicals used! The service got out all of the stains in our carpet and it feels great knowing it is sanitized and safe!
Very courteous and efficient. Great guys. They removed some tough stains and the house smells . . . Clean!
Rodney was very personable and did a great job.
Best service ever
The rep was punctual, pleasant, cleaned a badly neglected caper thoroughly - all at a very teadonable price. What more could one ask?
You were prompt, professional, and did excellent work. You explained the process in simple terms and followed through on your timeframe very well.
Courteous staff and excellent cleaning of carpets and furniture. Very thorough and quick drying.
Great Job. Nice Tech and quick.
The carpets are clean with no residue or soap smell. Stubborn stains are completely removed and the carpets dry faster since more water is extracted.
Very thorough!
I love the results! This has cleaned our carpets far better than any other professional cleaning service we engaged previously. Even a stain thought to be "irremovable" is now gone.
I highly recommend that you try the service of Zerorez, DC Metro. You should see what this leading-edge process will do for your carpets.
Detail, oriented, friendly and competent staff. Luis Padilla the technical manager was awesome.
Overall a terrific customer experience!
Very professional and did a great job.
Amazing transformation of my dirty carpet
Easy to schedule. Very quick service. Great techs.

Our rugs look like brand new.
They are very professional.
Price is very reasonable.