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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Serviceman was very patient with us as we changed our original order.
My service man was awesome and thoughtful and did his job well. Thank you
Great service, professional members and I love how the cleaning service does not have a chemical smell.
We had a great team come by and clean on Wednesday! They were professional and did an amazing job cleaning my carpets!
The crew was friendly, efficient, and did a great job. Rodney and Dave were able to answer my questions. They were on time and finished in about 2.5 hours. We enjoyed having them in our house. The carpet looks great and smells good! Thanks!
Great results, reasonable prices, no chemical smell.
Our carpet was much cleaner and very pleased about that. Care was taken with our things. There were some spots that didn't come out but it may have been that I don't think the carpet had ever been cleaned and they were just too ingrained in the fabric. Thank you.
They were friendly, professional, efficient, and proud of their product and its proven success. We were amazed that Zerorez was able to remove the horrible pet stains and odors.
You are prompt, the personnel are courteous and the rugs look fabulous when you are done.
Staff was courteous & professional. Arrived right on estimated arrival time. Like that there weren’t any chemicals. Would have given a 10, but couldn’t get some of the stain out as advertised.
I was not disappointed. They did a great job and if I knew someone who was looking to get their carpet cleaned I would recommend Zerorez in a minute. The technicians were courteous and professional.
Courteous, prompt service at a great price!
Our rugs look like brand new.
They are very professional.
Price is very reasonable.
The service personnel were extremely knowledgeable and competent. They performed task as I wanted it performed and were very courteous.
No chemicals and Luis is so kind and professional.
Understand how wet everything will be. I didn’t realize that!
Good afternoon Allison,
Thanks for reaching back out to us with your rating of service provided. I'm sorry that you weren't 100% satisfied with your service, please let us know what we could've done batter to serve your needs.
Thanks, Tracy Mitchell
Consistent and absolutely wonderful customer service. My stubborn elderly bulldog peed as soon as we let him out of the bedroom & our tech got the vacuum out and went over the stain again. Highly recommend!
Thank you for yet another excellent service on my carpet. My carpet is older and had stains and they are gone. It looks clean and is fresher. The gentleman that did the cleaning was professional and attentive to my concerns. He did a truly wonderful job. Thank you and will see you again soon.
Service was great from start to finish!
Great job, as usual. Arrived on time. Discussed my cleaning needs and executed that plan efficiently.
Service was really good. On site person was knowledgeable and understanding.
The Zerorez team called prior to arrival, arrived on time, and completed the job in a timely manner. This was a follow-up visit, so we will see if the spots have been successfully removed.
Very disappointed. Bedroom has a much stronger odor of urine than it did before zerorez cleaned it. I noticed yellow areas on top of the carpet while the Tech was here and dabbed it with a paper towel. It smelled like urine and was yellow. Tech said it was the chemical he used. Stains in basement are still there. $330 wasted.
Terri, we apologize that your carpet cleaning was less than satisfactory. We do offer our 30 day Gotta Love it Guarantee and we would like to come back out to you and make things right. Please contact the office as soon as possible to schedule an appointment
Grest services! Wish you didn't discontinue the vent cleaning.
Quick and friendly service. Professional job.
The service was professional. Easy to schedule. Arrived on time. Cleaning was simple and effective.
truthfully, the cleaning was about equal to my personal rug cleaner that I purchased from Costco. I used it on the carpet before you came and saw no difference.
thanks
Good afternoon David,
Thanks for your response and the rating on the service provided. I am sorry that you aren't 100 % satisfied with the service provided. Please let us know what we could have done better.
Thanks, Tracy Mitchell
I love that there are no harmful chemicals used! The service got out all of the stains in our carpet and it feels great knowing it is sanitized and safe!
Very courteous and efficient. Great guys. They removed some tough stains and the house smells . . . Clean!

Friendly people from first to last contact; great carpet cleaning; quick drying so I could put furniture back fairly soon. In and out of my house in no time.