Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4083 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2019 — Rated 10 out of 10 by Loretta Schulz Zerorez DC Metro
What do you like about our products and services?

Friendly people from first to last contact; great carpet cleaning; quick drying so I could put furniture back fairly soon. In and out of my house in no time.

Report a concern   February 28, 2019 — Rated 10 out of 10 by N.V. Zerorez DC Metro
What do you like about our products and services?

Serviceman was very patient with us as we changed our original order.

Report a concern   February 24, 2019 — Rated 10 out of 10 by A.C. Zerorez DC Metro
What do you like about our products and services?

My service man was awesome and thoughtful and did his job well. Thank you

Report a concern   February 23, 2019 — Rated 10 out of 10 by R.G. Zerorez DC Metro
What do you like about our products and services?

Great service, professional members and I love how the cleaning service does not have a chemical smell.

Report a concern   February 21, 2019 — Rated 10 out of 10 by L.Z. Zerorez DC Metro
What do you like about our products and services?

We had a great team come by and clean on Wednesday! They were professional and did an amazing job cleaning my carpets!

Report a concern   February 20, 2019 — Rated 10 out of 10 by M.D. Zerorez DC Metro
What do you like about our products and services?

The crew was friendly, efficient, and did a great job. Rodney and Dave were able to answer my questions. They were on time and finished in about 2.5 hours. We enjoyed having them in our house. The carpet looks great and smells good! Thanks!

Report a concern   February 19, 2019 — Rated 10 out of 10 by K.C. Zerorez DC Metro
What do you like about our products and services?

Great results, reasonable prices, no chemical smell.

Report a concern   February 18, 2019 — Rated 9 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Our carpet was much cleaner and very pleased about that. Care was taken with our things. There were some spots that didn't come out but it may have been that I don't think the carpet had ever been cleaned and they were just too ingrained in the fabric. Thank you.

Report a concern   February 16, 2019 — Rated 10 out of 10 by Cynthia Deoudes Zerorez DC Metro
What do you like about our products and services?

They were friendly, professional, efficient, and proud of their product and its proven success. We were amazed that Zerorez was able to remove the horrible pet stains and odors.

Report a concern   February 16, 2019 — Rated 10 out of 10 by C.P. Zerorez DC Metro
What do you like about our products and services?

You are prompt, the personnel are courteous and the rugs look fabulous when you are done.

Report a concern   February 15, 2019 — Rated 9 out of 10 by G.S. Zerorez DC Metro
What do you like about our products and services?

Staff was courteous & professional. Arrived right on estimated arrival time. Like that there weren’t any chemicals. Would have given a 10, but couldn’t get some of the stain out as advertised.

Report a concern   February 15, 2019 — Rated 5 out of 10 by M.P. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I was not disappointed. They did a great job and if I knew someone who was looking to get their carpet cleaned I would recommend Zerorez in a minute. The technicians were courteous and professional.

Report a concern   February 14, 2019 — Rated 10 out of 10 by L.M. Zerorez DC Metro
What do you like about our products and services?

Courteous, prompt service at a great price!

Report a concern   February 14, 2019 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Our rugs look like brand new.
They are very professional.
Price is very reasonable.

Report a concern   February 14, 2019 — Rated 10 out of 10 by Marjory Brier Zerorez DC Metro
What do you like about our products and services?

The service personnel were extremely knowledgeable and competent. They performed task as I wanted it performed and were very courteous.

Report a concern   February 14, 2019 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

No chemicals and Luis is so kind and professional.

Report a concern   February 13, 2019 — Rated 7 out of 10 by A.B. Zerorez DC Metro
What could we do to improve?

Understand how wet everything will be. I didn’t realize that!

Response from Zerorez DC Metro:

Good afternoon Allison,

Thanks for reaching back out to us with your rating of service provided. I'm sorry that you weren't 100% satisfied with your service, please let us know what we could've done batter to serve your needs.

Thanks, Tracy Mitchell

Report a concern   February 10, 2019 — Rated 10 out of 10 by Kate Oczypok Zerorez DC Metro
What do you like about our products and services?

Consistent and absolutely wonderful customer service. My stubborn elderly bulldog peed as soon as we let him out of the bedroom & our tech got the vacuum out and went over the stain again. Highly recommend!

Report a concern   February 10, 2019 — Rated 10 out of 10 by M.A. Zerorez DC Metro
What do you like about our products and services?

Thank you for yet another excellent service on my carpet. My carpet is older and had stains and they are gone. It looks clean and is fresher. The gentleman that did the cleaning was professional and attentive to my concerns. He did a truly wonderful job. Thank you and will see you again soon.

Report a concern   February 9, 2019 — Rated 10 out of 10 by J.R. Zerorez DC Metro
What do you like about our products and services?

Service was great from start to finish!

Report a concern   February 9, 2019 — Rated 10 out of 10 by Earlene Weston Zerorez DC Metro
What do you like about our products and services?

Great job, as usual. Arrived on time. Discussed my cleaning needs and executed that plan efficiently.

Report a concern   February 7, 2019 — Rated 9 out of 10 by D.R. Zerorez DC Metro
What do you like about our products and services?

Service was really good. On site person was knowledgeable and understanding.

Report a concern   February 7, 2019 — Rated 10 out of 10 by D.I. Zerorez DC Metro
What do you like about our products and services?

The Zerorez team called prior to arrival, arrived on time, and completed the job in a timely manner. This was a follow-up visit, so we will see if the spots have been successfully removed.

Report a concern   February 6, 2019 — Rated 0 out of 10 by T.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Very disappointed. Bedroom has a much stronger odor of urine than it did before zerorez cleaned it. I noticed yellow areas on top of the carpet while the Tech was here and dabbed it with a paper towel. It smelled like urine and was yellow. Tech said it was the chemical he used. Stains in basement are still there. $330 wasted.

Response from Zerorez DC Metro:

Terri, we apologize that your carpet cleaning was less than satisfactory. We do offer our 30 day Gotta Love it Guarantee and we would like to come back out to you and make things right. Please contact the office as soon as possible to schedule an appointment

Report a concern   February 5, 2019 — Rated 10 out of 10 by C.S. Zerorez DC Metro
What do you like about our products and services?

Grest services! Wish you didn't discontinue the vent cleaning.

Report a concern   January 31, 2019 — Rated 10 out of 10 by D.H. Zerorez DC Metro
What do you like about our products and services?

Quick and friendly service. Professional job.

Report a concern   January 30, 2019 — Rated 10 out of 10 by D.I. Zerorez DC Metro
What do you like about our products and services?

The service was professional. Easy to schedule. Arrived on time. Cleaning was simple and effective.

Report a concern   January 29, 2019 — Rated 8 out of 10 by D.S. Zerorez DC Metro
What could we do to improve?

truthfully, the cleaning was about equal to my personal rug cleaner that I purchased from Costco. I used it on the carpet before you came and saw no difference.

thanks

Response from Zerorez DC Metro:

Good afternoon David,

Thanks for your response and the rating on the service provided. I am sorry that you aren't 100 % satisfied with the service provided. Please let us know what we could have done better.

Thanks, Tracy Mitchell

Report a concern   January 29, 2019 — Rated 10 out of 10 by Shelley Hemsworth Zerorez DC Metro
What do you like about our products and services?

I love that there are no harmful chemicals used! The service got out all of the stains in our carpet and it feels great knowing it is sanitized and safe!

Report a concern   January 29, 2019 — Rated 10 out of 10 by G.C. Zerorez DC Metro
What do you like about our products and services?

Very courteous and efficient. Great guys. They removed some tough stains and the house smells . . . Clean!


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