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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A little bit of some liquid was spilled on wood flooring in two places which left stains.
Hello Elizabeth,
We do apologize you experienced that issue during your visit. Our Techs always try to be as careful as possible to make sure drops of water are cleaned (we carry towels on us for that reason), especially on Hardwood surfaces, unfortunately sometimes small drops can get overlooked. We will make sure our Techs are more careful in the future. Please feel free to contact the office and provide pictures of the affected areas. We hope that despite the drops of liquid on the hardwood you were satisfied with your cleaning services and our Technician's Customer Service
Awesome experience!!!
They accommodate my schedule and very professional
The gentleman who did my upholstery and rugs was EXCELLENT. I will be requesting him in particular next time. He identified a rug that was actually silk--I had no idea since it was purchased at a discount store (prob part of a liquidation). I'll be having it professionally cleaned at some point, but thanks to him, it is now moved to a less high traffic/risky area of the house. REALLY appreciated his knowledge!
Everything
Excellent service
Excellent work. Highly professional employees.
I recommend this company to anyone who needs carpet cleaning.
MR DION DID A GOO JOB....STAINS. CAME OUT...CARPET DRIED QUICKLY
Prompt arrival.... very courteous... attention to detail.... clean rugs!
Very professional representatives from the 1st phone call through cleaning. My home was cleaned in an acceptable amount of time and met my expectations.
Best cleaning and service we have ever found. In and out in a few hours with carpets as fresh as new.
We especially liked both gentlemen who did our work at two separate times.
Great customer service!
Courteous. Good job.
The team was extremely professional from start to finish. I would use the company again.
The carpet on the stairs remained wet for nearly 24 hours. I am thinking they were not suctioned enough.
Very knowledgeable people. Like the method of cleaning
You need to be more upfront about fees ie, advertising $147 and then adding on another
$12. Also, that a wool rug costs more than a synthetic rug.
Technician did his job well, but wasn't able to remove some grease spots. Not his fault,
solution doesn't work as well as I would have liked.
Good afternoon Dolores,
Thanks for reaching out with your rating and response to services performed at your home. I am sorry that there was confusion on pricing but we try to be as clear as possible with relaying information and also provide an email conformation on pricing. We thank you for your business and look for to working with you in the near future.
Thanks, Tracy Mitchell
When I request a certain technician come to clean I would expect that person to show up not a stranger.
We do apologize Ms. Rosenbaum, while we make every attempt to honor the request of our guests, we are not always able to accommodate everyone based on business needs on a specific day. The tech requested was simply not available to provide service so we sent out another one of our wonderful technicians in his place. We hope you were still pleased with his skill, service, and the results. We thank you for being a loyal Zerorez Customer and truly appreciate your business.
Carpet looks like new and no harsh chemicals or odors
The tech, Luis Padilla was very friendly and knowledgeable. Our carpets are now clean and fresh.
On time, great job!
Jonathan worked nonstop until couches and tile floor were completed.
Will definitely call again in the future and will ask for him.
Zerorez cleaned the carpets in our house and when they dried, one carpet showed some stains. This was reported to Zerorez who sent an operator back and the carpet was re-cleaned at no extra charge. A company that stands by their claim of providing full satisfaction.
We are very pleased that we were able to take care of those issues for you Mr. Orman. As you said, we stand behind our guarantee and its our pleasure to do what we can to make our customers happy.
The carpet and sofa cleaning results. Were not pleased with the tile work. Customer service was excellent. Luis was awesome and very professional.
We are thrilled that you loved our carpet and upholstery cleaning, but we want you to be happy with all of our services. If you feel our tile services were not to your satisfaction please contact our office so that we can see if there is anything we can do to remedy the situation for you. We appreciate you choosing Zerorez!
Deon did very good job for our whole house carpet cleaning. Thank you!
Great job! Thank you!
We're are most impressed with Luis. He was professional, friendly, and diligently cleaned the carpets. Jonathan too, did an excellent job methodically cleaning. We're pleased with their efforts and the product. Thanks to Luis and Jonathan for a job well done.
Luis was very personable and friendly. He worked hard, I could see the sweat on his forehead! Nice Job - thanks!
Very accommodating to my tight scheduling needs. The technician called in advance of arrival, as promised, and was very professional, courteous, and efficient.