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based on 4130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the guys in sterling va did a great job on my tired old white area rug. we'll see you next year :)
Luiz and Johnathan and Doan were excellent in their work, communication skills and courtesy. They couldn't have been nicer and did an excellent job.
Excellent service from the person who cleaned the couch. Friendly. Asked important questions. I would highly recommend.
We had a great cleaning ,the gentleman was polite and very pleasant person to have in our home. The service had good time management , we were happy with our carpets and with the pet odor and stains being taken away.
Thank you for the positive experience with the service and with the carpet technician.
Margaret White
Thank you so much for coming back and finishing the area of tile that was overlooked.
Duane is a wonderful ambassador for you.
Cleaning was done in a timely and professional manner.
Easy to get an estimate, easy to schedule. Great results m.
Zerorez put their heart and soul (and physical labor) into the cleaning of my carpets and tile floors to get them as clean as possible. Although the floors do not look brand new anymore, they look great! The people that I met in person, and the people that I corresponded with over the phone and over e-mail are extremely personable, hard working, and care deeply about satisfying their customers' expectations. I would recommend them in a heartbeat! Thank you, Luis. Thank you, John. Thank you, Zerorez!
The serviceman arrived on time and was extremely professional. He worked very hard (it was a real hot day) and had a very pleasant demeanor. He did a great job cleaning the carpet. Thank you!
Name removed
you do an outstanding job
I did not see any brushes used to loosen the dirt in particularly stained areas as I was expecting to see. Otherwise I think the guys did a good job!
Mr. Carter,
We apologize that the end result was not what you expected. We will be in contact with you to set up an appointment to come back out and make things right with a complimentary cleaning as part of our 30 Gotta Love it Guarantee.
Friendly reps and great carpet cleaning
Give me a couple days....to see if your spray eliminated
the dog odors.
Jerry, we are so sorry the odor has not gone away yet. We will send another tech out to make sure we take care of that odor for you. A member of our office will contact you to set up an appointment for us to come out and address this issue immediately. We again apologize for the issue.
I was very impressed with the Zerorez's qualify of carpet cleaning services. The technician was professional, courteous, and efficient. I will use this company again next summer and highly recommend it to anyone who is seeking green cleaning options for their home.
tech on july 12 was the absolute best ever!
Staff did what they were supposed to do....were on time.....worker was very professional
Highly responsive and professional service and came back promptly as my 'pet odor' problem had not resolved to try again. Alas it is still there - not ZeroRez's fault though - just my old dog - and the lovely soft padding I bought with new carpet. It sucks up all the moisture and won't let go.
The other areas of carpeting they cleaned with the older thin padding came out perfectly fine.
Good morning Michelle,
Thanks for reaching back out with your response and rating. We strive for professionalism and promptness. I am sorry to hear that the reservice didn't solve your problem. Please contact us to let us know if there's anything we can do to get this problem resolved.
Thanks, Tracy Mitchell
Floor was cleaned and deordorized!
The cleaning solution and professional.
Prompt, thorough and very responsive. Did a great job with a very challenging set of stairs - 4 flights worth. Would recommend!!
Marqui, our technician, was friendly, professional & courteous. Great job!
Your system is the best for removing stains and daily wear. Used you last year when we were trying to sell our house after we had used another company that you could barely tell they were there. Your technician's are always respectful, call 30 min out and work hard. I have already recommend you to 3 people since yesterday
I will do carpet cleaning again, thank you
Always prompt and efficient. Very friendly and helpful.
Always friendly and on time. No chemicals.
Cleaned up after, Called when was on the way and gave a accurate estimate when technician would be arriving. Technician made sure I was satisfied before he left. Will definatly be asking to come back every couple months. Going to have additional services completed as well.
Quick and very good service. Was able to remove tough stains.
David was awesome! Like the no chemical process and the finished product.
Had a great experience with Zerorez.. I didn't think my carpet had a chance -- tons of spots and it was worn with 10+ years of use.
Jonathan, my technician did a great job. He was upfront and honest with me. He actually thought it might be difficult to remove most of the spots. So he said, let me test out a few areas and then we could determine the next steps. After realizing that the spots could be removed, he then went forward with the remainder of my house.
At the end - there was only one spot he couldn't remove. And he mentioned it early in the process.
Overall I couldn't be happier. I was actually thinking of replacing the carpet and now it can be used for a bit longer. The price was reasonable as well. The consultant on the phone threw in some packages and discounts to convince me to use the service. Glad I did.
None of the stains came out and one room the carpet buckled due to the moisture
Most of the buckling is gone.
But none of the stains on the steps or bedroom are gone or even lightened?!
I have realistic expectations
Didn’t expect them all to come out but none of them not one came out even partially
The stains were as they were before the cleaning process