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based on 4083 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. Always meets expectations.
Beautiful job cleaning the grout in my kitchen tile. It looks brand new!
Jonathan was terrific. My carpets look great. I've used your service several times previously and continue to recommend you to my friends and neighbors.
Great job! Carpets are so soft and clean. I like that no sticky shampoo or chemicals are left in the carpet.
The professional way the service call was handled, the way the service was performed, the timeliness of the service. Everything was perfect.
Renzo was fantastic ! Friendly and efficient. Zerorez is the best carpet cleaning company in the area. I am always pleased with how my carpets look!
The web app was reactive and well designed. Tthe technician was friendly and professional
My carpet stains came up like magic and did not return. Very nice/pro service man, Luis Padilla.
Thank you, First name removed
Friendly and effective people all the way around. Zerorez stand behind their services no questions asked.
Friendly technicians, decent price, quality work
The service technicians arrived on schedule and cleaned the carpet in 1.5 hours max. Each room was cleaned beyond my expectations such that the carpet looks practically new.
I love that they don’t use harsh chemicals.
The Zerorez crew was terrific and their results were amazing
There wasn't a very high attention to detail regarding one of the items that was cleaned. Several surfaces were missed. Could have been a result of the technician watching videos on their phone during the visit. Not happy but I also don't have the time to have someone come back to fix/redo the service. The other item cleaning met expectations but the residual smell of the cleaner isn't very palatable so I wouldn't say that the service exceeded expectations.
Molly,
We are very sorry to hear of that experience. That type is behavior is not common of nor tolerable by our technicians. We will be looking into the matter deeper and this incident has already been reported to the Technician Supervisor as well as the Operations and General Managers for additional follow-up. We only wish that you did have the time to come out and re-service you to try to make things right for you. Again, we sincerely apologize for your experience with our company and we thank you for you feedback.
No chemicals.
Fast service - easy and quick to get appointment and when they come to your home
Excellent customer service - technician was great!
Now I am satisfied and very happy with the service 👍
Zerorez employees are very kind and courteous. They communicate well, and are on time. So far I've pleased with the results of their service.
Almost no smell. Carpet really brightens up. One stain, however, didn't completely come out.
Great product and service.
Very good results. A high traffic area I had installed in the family room 15 years ago, recovered its original look. Fantastic!
You accomplished what you came to do
The technician arrived on time, he was very courteous and performed an excellent job on cleaning my carpet.
Fast& efficient service
Your technician Jonathan was very careful. And friendly He spilled no water on our hardwood, and did the carpet cleaning perfectly and in only about an hour or so. Worth every penny! The carpets (20 years old) look beautiful. Thank you ZeroRez.
The carpet wasn’t cleaned good and it’s still smelled bad and still seems to be dirty, I think the work has done quick and not properly for that reason I am not so satisfied enough.
Anyway thank you
Mr. Saadouni
We appreciate you taking the time to speak with us regarding this issue today and we are thrilled to come out and assess it for you. We stand behind our 30 Day Gotta Love It Guarantee. Thank you for your feedback and for allowing us the opportunity to assess and, if necessary take care of any issue we may find.
Kind Regards
I loved the personal service Luis provided! He is knowledgeable and truly took his time to address all our cleaning needs! Superior service!
Jonathan was on time, nice and knowledgeable. Good job!
Good technician and great job done on the carpets
Friendly and professional service.
You were very professional and on time.