Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4083 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2019 — Rated 7 out of 10 by D.E. Zerorez DC Metro
What could we do to improve?

There was an odor after he left.

Response from Zerorez DC Metro:

Hello Denise,
We are very sorry to hear that there was an odor after we left. Our process uses no chemicals or detergents so it should not be leaving any residual odors. Please contact the office so that we may get more information and can get this issue resolved for you.

Report a concern   July 26, 2019 — Rated 0 out of 10 by E.J. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

nothing. too expensive

Response from Zerorez DC Metro:

Good morning Evette,

I am sorry to hear that our services didn't meet your standards. If you would please give us a call to discuss this matter. We can be reached at the office at 703-382-1221.

Thanks, Tracy Mitchell

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

Follow through and customer service

Report a concern   July 26, 2019 — Rated 9 out of 10 by R.M. Zerorez DC Metro
What do you like about our products and services?

Your technician was very professional. He came back to redo the cleaning because the stains were still evident after the carpet dried. This time he sprayed a solution to inhibit the wicking. Although not the stains are not completely gone, the carpet looks much better. Thank you.

Report a concern   July 25, 2019 — Rated 10 out of 10 by R.H. Zerorez DC Metro
What do you like about our products and services?

I was very impressed with the work done on my couches and carpet. Looks so much better and the gentleman was extremely careful and kind. No complaints at all.
The job well done. I will use you again. Thanks

Report a concern   July 25, 2019 — Rated 7 out of 10 by C.D. Zerorez DC Metro
What could we do to improve?

I had major concerns about dog stains and odors from vomit in one bedroom. I do not think that the odor is completely gone. After the technician was done and the carpet was still wet, it appeared that the odor was gone. Now that it has dried, the stain is somewhat visible and the odor in the room is still slightly apparent. I paid for the additional pet option and was also a lttle surprised how swiftly he completed the carpets and also at the final cost for the entire job. Louis was very pleasant, however, and went through the rooms with me after completion.

Response from Zerorez DC Metro:

We apologize that your cleaning did not come out as expected, please contact us at the office so that we can get someone back out to take care of this for you as soon as possible

Report a concern   July 24, 2019 — Rated 10 out of 10 by Yolanda Gibson Zerorez DC Metro
What do you like about our products and services?

Professional, Reliable, Courteous, Prompt, Friendly, Knowledgeable and Reputable Company. Our carpet is immaculately clean. The entire House can now breathe. A gush of Fresh Air literally went through our House after the cleaning process was complete. The cost is affordable and reasonable.

We are extremely pleased and shock with the results. I guarantee you will not be disappointed. I highly recommend this company to clean your entire House, Carpet, Chairs and Upholstery which is exactly what I had done.

Report a concern   July 24, 2019 — Rated 10 out of 10 by J.C. Zerorez DC Metro
What do you like about our products and services?

Luis was very professional and courteous.Carpet looked great.Loved not having any chemicals applied.

Report a concern   July 24, 2019 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

Quick, efficient, and nice people

Report a concern   July 24, 2019 — Rated 10 out of 10 by Kevin Peterson Zerorez DC Metro
What do you like about our products and services?

Excellent results from your cleaning services. You also have a wide variety of services and options to meet customer needs.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Patrick Byrne Zerorez DC Metro
What do you like about our products and services?

arrived on time
great job
very nice technician.

Report a concern   July 23, 2019 — Rated 5 out of 10 by J.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The carpets are still wet over 24 hours later. Now that it is drying I don’t feel like the carpets are as clean as I expected.

Response from Zerorez DC Metro:

We do apologize for the issue, please get in contact with our office at your convenience so that we may schedule our technician to come back out and take care of this for you

Report a concern   July 23, 2019 — Rated 10 out of 10 by R.C. Zerorez DC Metro
What do you like about our products and services?

We like that you do not use harsh chemicals. That is important to us since we have a young child and several pets. Service was fast and friendly. The technician that came to our house was very helpful, professional, and friendly.

Report a concern   July 23, 2019 — Rated 0 out of 10 by M.N. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

None of the stains came out and one room the carpet buckled due to the moisture
Most of the buckling is gone.
But none of the stains on the steps or bedroom are gone or even lightened?!
I have realistic expectations
Didn’t expect them all to come out but none of them not one came out even partially
The stains were as they were before the cleaning process

Report a concern   July 23, 2019 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

the guys in sterling va did a great job on my tired old white area rug. we'll see you next year :)

Report a concern   July 22, 2019 — Rated 10 out of 10 by S.K. Zerorez DC Metro
What do you like about our products and services?

Luiz and Johnathan and Doan were excellent in their work, communication skills and courtesy. They couldn't have been nicer and did an excellent job.

Report a concern   July 21, 2019 — Rated 10 out of 10 by W.H. Zerorez DC Metro
What do you like about our products and services?

Excellent service from the person who cleaned the couch. Friendly. Asked important questions. I would highly recommend.

Report a concern   July 20, 2019 — Rated 10 out of 10 by Margaret White Zerorez DC Metro
What do you like about our products and services?

We had a great cleaning ,the gentleman was polite and very pleasant person to have in our home. The service had good time management , we were happy with our carpets and with the pet odor and stains being taken away.
Thank you for the positive experience with the service and with the carpet technician.
Margaret White

Report a concern   July 20, 2019 — Rated 10 out of 10 by A.L. Zerorez DC Metro
What do you like about our products and services?

Thank you so much for coming back and finishing the area of tile that was overlooked.

Duane is a wonderful ambassador for you.

Report a concern   July 19, 2019 — Rated 10 out of 10 by A.H. Zerorez DC Metro
What do you like about our products and services?

Cleaning was done in a timely and professional manner.

Report a concern   July 17, 2019 — Rated 10 out of 10 by Kimberly Smith Zerorez DC Metro
What do you like about our products and services?

Easy to get an estimate, easy to schedule. Great results m.

Report a concern   July 17, 2019 — Rated 10 out of 10 by Teri Dolyniuk Zerorez DC Metro
What do you like about our products and services?

Zerorez put their heart and soul (and physical labor) into the cleaning of my carpets and tile floors to get them as clean as possible. Although the floors do not look brand new anymore, they look great! The people that I met in person, and the people that I corresponded with over the phone and over e-mail are extremely personable, hard working, and care deeply about satisfying their customers' expectations. I would recommend them in a heartbeat! Thank you, Luis. Thank you, John. Thank you, Zerorez!

Report a concern   July 17, 2019 — Rated 9 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

The serviceman arrived on time and was extremely professional. He worked very hard (it was a real hot day) and had a very pleasant demeanor. He did a great job cleaning the carpet. Thank you!

Name removed

Report a concern   July 17, 2019 — Rated 10 out of 10 by P.G. Zerorez DC Metro
What do you like about our products and services?

you do an outstanding job

Report a concern   July 17, 2019 — Rated 6 out of 10 by J.C. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I did not see any brushes used to loosen the dirt in particularly stained areas as I was expecting to see. Otherwise I think the guys did a good job!

Response from Zerorez DC Metro:

Mr. Carter,
We apologize that the end result was not what you expected. We will be in contact with you to set up an appointment to come back out and make things right with a complimentary cleaning as part of our 30 Gotta Love it Guarantee.

Report a concern   July 15, 2019 — Rated 10 out of 10 by K.K. Zerorez DC Metro
What do you like about our products and services?

Friendly reps and great carpet cleaning

Report a concern   July 14, 2019 — Rated 5 out of 10 by J.D.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Give me a couple days....to see if your spray eliminated
the dog odors.

Response from Zerorez DC Metro:

Jerry, we are so sorry the odor has not gone away yet. We will send another tech out to make sure we take care of that odor for you. A member of our office will contact you to set up an appointment for us to come out and address this issue immediately. We again apologize for the issue.

Report a concern   July 14, 2019 — Rated 10 out of 10 by Angelica Troshynski Zerorez DC Metro
What do you like about our products and services?

I was very impressed with the Zerorez's qualify of carpet cleaning services. The technician was professional, courteous, and efficient. I will use this company again next summer and highly recommend it to anyone who is seeking green cleaning options for their home.

Report a concern   July 14, 2019 — Rated 10 out of 10 by E.C. Zerorez DC Metro
What do you like about our products and services?

tech on july 12 was the absolute best ever!

Report a concern   July 13, 2019 — Rated 10 out of 10 by L.F. Zerorez DC Metro
What do you like about our products and services?

Staff did what they were supposed to do....were on time.....worker was very professional


Privacy Policy