Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4130 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 28, 2019 — Rated 10 out of 10 by S.C. Zerorez DC Metro
What do you like about our products and services?

The Zerorez crew was terrific and their results were amazing

Report a concern   August 28, 2019 — Rated 6 out of 10 by M.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

There wasn't a very high attention to detail regarding one of the items that was cleaned. Several surfaces were missed. Could have been a result of the technician watching videos on their phone during the visit. Not happy but I also don't have the time to have someone come back to fix/redo the service. The other item cleaning met expectations but the residual smell of the cleaner isn't very palatable so I wouldn't say that the service exceeded expectations.

Response from Zerorez DC Metro:

Molly,
We are very sorry to hear of that experience. That type is behavior is not common of nor tolerable by our technicians. We will be looking into the matter deeper and this incident has already been reported to the Technician Supervisor as well as the Operations and General Managers for additional follow-up. We only wish that you did have the time to come out and re-service you to try to make things right for you. Again, we sincerely apologize for your experience with our company and we thank you for you feedback.

Report a concern   August 28, 2019 — Rated 10 out of 10 by A.M. Zerorez DC Metro
What do you like about our products and services?

No chemicals.
Fast service - easy and quick to get appointment and when they come to your home
Excellent customer service - technician was great!

Report a concern   August 27, 2019 — Rated 10 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

Now I am satisfied and very happy with the service 👍

Report a concern   August 27, 2019 — Rated 10 out of 10 by R.W. Zerorez DC Metro
What do you like about our products and services?

Zerorez employees are very kind and courteous. They communicate well, and are on time. So far I've pleased with the results of their service.

Report a concern   August 26, 2019 — Rated 9 out of 10 by M.S. Zerorez DC Metro
What do you like about our products and services?

Almost no smell. Carpet really brightens up. One stain, however, didn't completely come out.

Report a concern   August 26, 2019 — Rated 10 out of 10 by Brent Bettino Zerorez DC Metro
What do you like about our products and services?

Great product and service.

Report a concern   August 24, 2019 — Rated 9 out of 10 by L.D. Zerorez DC Metro
What do you like about our products and services?

Very good results. A high traffic area I had installed in the family room 15 years ago, recovered its original look. Fantastic!

Report a concern   August 22, 2019 — Rated 9 out of 10 by J.D.M. Zerorez DC Metro
What do you like about our products and services?

You accomplished what you came to do

Report a concern   August 21, 2019 — Rated 10 out of 10 by Christopher Leary Zerorez DC Metro
What do you like about our products and services?

The technician arrived on time, he was very courteous and performed an excellent job on cleaning my carpet.

Report a concern   August 21, 2019 — Rated 10 out of 10 by H.F. Zerorez DC Metro
What do you like about our products and services?

Fast& efficient service

Report a concern   August 21, 2019 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Your technician Jonathan was very careful. And friendly He spilled no water on our hardwood, and did the carpet cleaning perfectly and in only about an hour or so. Worth every penny! The carpets (20 years old) look beautiful. Thank you ZeroRez.

Report a concern   August 21, 2019 — Rated 5 out of 10 by M.S. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The carpet wasn’t cleaned good and it’s still smelled bad and still seems to be dirty, I think the work has done quick and not properly for that reason I am not so satisfied enough.
Anyway thank you

Response from Zerorez DC Metro:

Mr. Saadouni
We appreciate you taking the time to speak with us regarding this issue today and we are thrilled to come out and assess it for you. We stand behind our 30 Day Gotta Love It Guarantee. Thank you for your feedback and for allowing us the opportunity to assess and, if necessary take care of any issue we may find.
Kind Regards

Report a concern   August 20, 2019 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

I loved the personal service Luis provided! He is knowledgeable and truly took his time to address all our cleaning needs! Superior service!

Report a concern   August 19, 2019 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Jonathan was on time, nice and knowledgeable. Good job!

Report a concern   August 19, 2019 — Rated 10 out of 10 by P.S. Zerorez DC Metro
What do you like about our products and services?

Good technician and great job done on the carpets

Report a concern   August 19, 2019 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

Friendly and professional service.

Report a concern   August 19, 2019 — Rated 10 out of 10 by Fr. Michael Duesterhaus Zerorez DC Metro
What do you like about our products and services?

Deon was the best. In the middle of his work, we were hit by a powerful rainstorm and he did not let up.
My car looks like it is new - and it is seven year old.
The 15 year old off-white carpets in the house look brand new.
I will only call upon your company in the future.
FrMRD

Report a concern   August 19, 2019 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

Clean carpets

Report a concern   August 19, 2019 — Rated 10 out of 10 by D.H. Zerorez DC Metro
What do you like about our products and services?

I have lost track of how times Zerorez has helped me out — seven or eight, I think. They made my carpets and tile and upholstery floors spotless when I put my house on the market. They did a good “once over” on the new home so I could move in with confidence that it was very clean. Luis and Corey bend over backwards to accommodate my schedule. Can I add more stars?

Report a concern   August 18, 2019 — Rated 8 out of 10 by K.E. Zerorez DC Metro
What could we do to improve?

After the carpet on the stairs was wet-cleaned, I still smelled my dog odor. I sprayed vinegar water on the landings to get rid of the smell. When I scrubbed the carpet with paper towels, I found dog hairs on them. Now I have to scrub all steps to remove the dog hair.

Response from Zerorez DC Metro:

Good morning Kim,

Thanks for your rating and response on the services provided to you. I am sorry to hear that our service didn't meet your needs for pleasure If you would like you can contact us at 703-382-1221to discuss how we could have better serve your needs.

Thanks, Tracy Mitchell

Report a concern   August 14, 2019 — Rated 10 out of 10 by J.F. Zerorez DC Metro
What do you like about our products and services?

It was a great experience and would recommend your company.

Report a concern   August 13, 2019 — Rated 10 out of 10 by Susan Banet Zerorez DC Metro
What do you like about our products and services?

Deon was so friendly, kind- hearted & did a great job cleaning my couch. I will ask for him next time.

Report a concern   August 12, 2019 — Rated 10 out of 10 by N.M. Zerorez DC Metro
What do you like about our products and services?

I thought your products were amazing Our stairs look brand new. I also want to congratulate you on the young man that came to clean our carpets on our stairs. Luis Padilla was extremely professional. Extremely customer friendly. He answered all our questions to our satisfaction. Took his time making sure that he cleaned our stairs as best he could and to our satisfaction. We have wooden floors. When Luis finished his work there was not one drop of water on our floors. I could not believe it. I congratulate you on having such an amazing young man on your staff. We will certainly use you again. Have given your number to three of our neighbors.

Report a concern   August 11, 2019 — Rated 10 out of 10 by D.H. Zerorez DC Metro
What do you like about our products and services?

Quite simply, Zerorez is just that much better than everyone else.

I have used them so many times in multiple residences -- carpeting, rugs, upholstery -- and each time the scheduling is effortless, the service is timely, responsive and professional. The job they do is careful, thorough and comprehensive. Their use of non-toxic products is critical to me, and they are very attentive to my concerns.

The entire team at Zerorez goes above and beyond. I am a customer for life!

Report a concern   August 10, 2019 — Rated 10 out of 10 by C.M. Zerorez DC Metro
What do you like about our products and services?

Jonathan was on time, answered my questions. Managed to clean the spots I psingled out.
I would recommed Zerorez to others.
I do not want this recommendation to be spead or republished in any form or content, especially my name.

Report a concern   August 9, 2019 — Rated 10 out of 10 by G.H. Zerorez DC Metro
What do you like about our products and services?

Good rate, thorough cleaning - looks good.

Report a concern   August 9, 2019 — Rated 10 out of 10 by C.P. Zerorez DC Metro
What do you like about our products and services?

No residue

Report a concern   August 9, 2019 — Rated 9 out of 10 by J.K. Zerorez DC Metro
What do you like about our products and services?

Happy with service!!

Report a concern   August 8, 2019 — Rated 10 out of 10 by P.C. Zerorez DC Metro
What do you like about our products and services?

Tech arrived as scheduled and did a neat, thorough job.


Privacy Policy