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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good morning Aaron,
Thank you for reaching back out with your response and rating of service provided. I am happy to hear that you notice that our techs go above and beyond the call of duty to get the job done in an efficient and timely manner. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Loved the results!
Loved your technicians!
Good afternoon Carolyn,
Thanks for reaching back out to us with your great rating and response. We are glad to have met your needs and expectation of our services provided. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
I love the fact that there was no odor or residue after the cleaning of my carpets. I had my sofa cleaned as well and it looks brand new.
I will certainly have you come back to do additional cleanings.
Good afternoon Diane,
Thank you for reaching back out to us with your great rating and prompt response. We are glad to have met your needs and expectations of the services provided. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Seem to have removed some stains that have been there a long time. Loved the detailing and will be using them twice if not 4 x’s a year!! Thanks for blowing Stanley Steemer outta the water!! You’re 💯 better!!!
Good afternoon Robin,
Thank you so much for your response and excellent rating of our services providing. I am glad to hear that we met your expectations and were able to go above and beyond to satisfy your service needs. We will be looking forward to working with you again in the near future.
Thanks, Tracy Mitchell
Very professional. Explained everything and did a great job in a very efficient manner. Done before I thought it was possible. I couldn't be more satisfied.
Good afternoon Joyce,
Thank you for reaching back out to us regarding the services provided to you. I am so happy to hear that you were very pleased with the work performed at your home. We strive for professionalism and to educate our customers on services and products used. We also strive to get the job done in a prompt and courteous manner. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Felt that the upsell on pet wasn’t needed. Just don’t like being unsold.
Good afternoon Jason,
We thank you for the response and for allowing us to serve your carpet needs. Although we understand that you don't like to be up-sold, our techs are trained in this manner to provide the products for the job that meets its needs. We never try to up-sell any product just for a profit but to provide longer-lasting protection for the job performed. We hope to serve your needs in the near future. Thanks, Tracy Mitchell
Our two couches look awesome. They honestly look like they are new. Our staircase looks good too. Cleaning them brings a big of color back plus they look fresh. The rug is older so I was not expecting to see such good results.
Very pleased with results.
Good morning,
Thank you for taking the time to provide feedback on your recent service with us. We are glad to hear that we have met your service needs, and we look forward to providing service to you again in the future.
Thanks, Tracy Mitchell Customer Care Rep
Everything worked out great. Luis arrived early and was a perfectionist. The cost is more than sone others, but the finished product is well worth it.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Very professional service. Would definitely use this service again. Thank you Luis a and team.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Zerorez is no fuss scheduling, great technicians, and most importantly, cleans the uncleanable.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
I have an 18 year old carpet and have had many older rescue dogs over the years. The carpet was a mess! After the first visit, the results were incredible. A year later, I just had my second visit and the carpet looks even better. In addition, the office is very careful about making sure that we’re all on the same page about the date and time. Finally, both crews have been remarkably courteous and thorough. I can’t even imagine using anyone but Zerorez to clean... really clean my carpets!
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
My carpet looks and smells great. Sammy was very helpful and courteous. He was also a bit early and called me first to make sure I could accommodate the earlier time. A positive experience. I'll be calling again. Thanks.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Prompt (actually came earlier than appt time), mannerable and paid attention to detail. I;ve used Zerorez several times and they never dissapoint me. Always dependable and reliable. Price quoted is what you pay.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Luis was terrific! Smart, polite, proactive.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Very professional in all aspects--from the time of signing up to the way the work was completed
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
My carpet did not get a proper vacuuming, even though I paid for it. There is still cat hair. He sprayed the water before "vacuuming." The technician also scuffed up my front door when taking the portable machine out. He let the door slam into it instead of asking me to hold it. I ran over to hold it after I heard it everything banging. Also chipped my paint just after I had the place painted.
Dear Mrs. Brothers,
We are sorry to hear your experience with us was anything less than 100% satisfactory. We try our best to reach all set expectations and apologize if we fell short. Please give us a call at the office whenever you get a chance to see what we can do to improve your experience, Thank You.
It’s fast and easy and clean
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Service team did a great job. Cleaning without chemicals is a plus! I will use them again in the future.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Easy and quick to work with. Thanks!!!
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Technician was professional and used natural cleaning products. I am very pleased with the service provided.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business we strive for professionalism and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
You could have had some corner and edge cleaning since the mashine does not go in there.
Good morning,
I am reaching out to thank you for your response and for providing your feedback. We do apologize our equipment is unable to get close enough to clean edges and corners. This will be something we will look into providing for future services. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Luis did an amazing job in removing the cigarette smoke from my furniture.
Good afternoon Lisa,
Thanks for your great rating and response, I am very pleased to hear that Luis did an amazing job for you. Also now you have smoke free furniture that you now appreciate and can enjoy.
Thanks, Tracy Mitchell
Rapidly addressed spot that came back after initial cleaning.
Good afternoon Chris,
Thank you for your rating and your response on work performed. We strive as a company to do our best at servicing the community, being professional when doing so and last but not least in a timely manner. It's a pleasure to have served your cleaning needs.
Thanks, Tracy Mitchell
Punctuality, friendliness
Good afternoon Tania,
Thank you for your excellent rating and response on the services provided to your home. We believe in establishing an interpersonal relationship with our customers. Punctuality is our name which being on time is a number 1# focus of ours.
Thanks, Tracy Mitchell
For the price, we thought the work would better. There are still stains in the carpet.
We are sorry to hear you were anything less than 100% satisfied with your service. Please give us a call here at the office to discuss what we could have done better.
Zeroes cleaned the carpets in our entire house yesterday. The representative was awesome. Polite, nice, careful with our house and always asking if what we expected so he could meet our expectations. One day later, the carpets are dry and look great. Our only issue is a musty smell in the master bedroom. We are hoping it clears up tomorrow. So far so good.
Good afternoon Edward,
Thanks for reaching back out to us regarding the services provided to you. We would like to thank you for your rating and response. We strive to meet the expectation of our customers and provide a very high level of professionalism. The musty smell normally goes away once the room is aired out. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Very professional.
Good afternoon Kathryn,
Thanks for reaching out providing us with such a great rating on services performed. I am pleased that our tech was very professional which we strive for professionalism. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Friendliness of technician that came to our home and the results he achieved by cleaning our carpets the Zerorez way!
Good afternoon Shari,
Thank you for reaching back out and providing us with a great rating and your wonderful response. Our techs are trained to establish an interpersonal relationship with our customers. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
I’ve been a loyal customer since 2012. Love the clean and fresh feeling after a service.
Good afternoon Rachael,
Thank you for reaching out to us with an excellent service rating. I would also like to thank you for being such a loyal customer. I am happy that you are still pleased with the services provided to you for the past 7 years. We look for to continuing our business relationship with you and working with you more in the future.
Thanks, Tracy Mitchell
I liked the ease of getting an estimate and scheduling the job via the phone and email. The technician was well within the window of time for arrival. I liked the reminders sent by email, text and voice mail regarding the upcoming appointment and before the actual arrival of the technician. He was efficient and orderly All the carpets in my house on three levels were cleaned in two hours and my carpets looked great after the cleaning. All spots were gone and the drying time was about 4 hours. I liked that there was no chemical smell in the air in my house after the carpets were cleaned.
Ah! their pricing was competitive, in fact, their bid was the lowest by a few dollars of all three bids I requested. I definitely would recommend this service; in fact I already have done just that
Good afternoon Georgina,
Thank you for your wonderful response and excellent rating of service performed at your home. I am pleased that you feel that our estimate and scheduling process is user-friendly. Our techs are trained to be prompt and courteous. Glad that you are enjoying the reminder features. I couldn't agree with you mroe about not having the smell of chemicals looming the home. We also provide competitive pricing that fits your wallet. Last but not least we thank you so very much for alerting family and friends on our services provided.
Thanks, Tracy Mitchell
It got the job clean! Every stain removed!
Hard working staff. I could tell he was putting muscle into the job and working extra hard on the stains I pointed out.