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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
While I was unhappy the first time around, the second trip was great. I've been hearing your ads on WMAL for some time and heard that my carpets could look almost new again. My expectations to revive my 20 year old carpets as best as they could were exceeded. High traffic areas look almost new. There are several stains that just won't come out, but that is to be expected. We'll have you back!
Job was done as expected
Timeliness and professionalism.
No matter how bad the stains are you always do a great job! Things that I never thought could be gotten removed were removed. No matter what it is, lipstick nail polish you name it!
Technician very outgoing. Got right to work and was done quite rapidly. I really appreciated his effort on my behalf.
My carpets are very soiled and I understand that some stains cannot be removed. But the stairs were soaking wet. I had to use my Bissel to suck the water out. Some of the stains have straight edges indicating that they were not stains at all, but just rushed through. The technician was very friendly and professional, but I am guessing on a schedule.
It was a pleasure speaking over the phone with you earlier today. Again we apologize the cleaning left you anything less than 100% satisfied. We look forward to coming back out to you for a reservice to leave your carpets 100% to satisfaction. We appreciate and value you as a customer, Thank You for allowing us the opportunity to come back out to make this right.
The results exceeded my expectations. Technician was thorough and efficient.
Carpets are very clean
Very disappointed that I have not received the email receipt my operator told me to expect within 10 minutes of his leaving last Wednesday.
Our apologies you did not receive your receipt right away.. Sometimes the receipts that are sent automatically can end up in the spam box. I have downloaded your receipt and sent it to you attached to a regular email. If there is still any problems let us know and we can send you a paper copy via mail right away. Thank You.
Our carpet was not as cleaned as we thought it would be. I understand that some stains were hard to get out, but the commercial made it sound like they could get anything out. All they did was run a wet vacuum over the carpet, there were no extra efforts putting in to getting out the stains. They finished the 2 rooms, hall way, and stairs in under an hour. That's not enough time to do a good cleaning. I thought they would do a better job than I could, but that wasn't the case. Also, they left the carpet completely soaked. It took 12-15 hours to dry, not 5-8 like they told us. Overall, we were not very happy with the work. I would rather pay more and get a better cleaning job.
We are sorry to hear you were anything less than 100% satisfied with service. Someone from our office will be reaching out to you shortly to discuss coming out again free of charge to address & correct your concerns.
Great service tech! Eco-friendly cleaners.
Always pleasant to deal with, efficient, and reliable.
Jonathan was great. Showed up on time and finished quickly and did a great job
Very thorough and professional.
The convenience of scheduling on line and the prompt responses. Our technician did an excellent job and took his time. He had lots of rooms and areas to cover. We now have clean carpets and were able to get things back in place for a service that same night.
They always do quality work. They are thorough and take their time. They know chemicals and how the chemicals react on different types of carpet material.
You simply do your job professionally and excellently. Thank you for your service to us.
This business is people oriented. Great people. Very professional
The technical (Jonathan) was awesome: very customer-service oriented, amiable, proficient, and ensured we were completely satisfied before leaving. He was prompt and courteous. I highly recommend a bonus for his excellent efforts!
Work was done excellently by Alex. He was thoughtful and thorough. Thank you Alex!
Quick response to my interest in your services. The technician, Luis, was great! Very friendly, efficient, informative. My carpets look & feel wonderful!
My Service Tech was so nice, helping to move 1 piece of heavy furniture to access a stain. Very considerate of the space and cordial. So far my carpets look great, a big improvement!
Thank you Zerorez
The carpet service was almost 3 weeks ago and the floors continue to look even better than day one!
My carpets were filthy from a houseful of teenagers and I didn't think they could ever look fresh again, sure enough the carpet looks beautiful and just like the commercial states, no residue.
Making the appointment was easy, and the technician , Alex , was fantastic. I'm very happy with the service and results. Thank you!
The tech was very professional and did a great job.
I like the process you use to clean
Basically it was a god experience, and most of the rug got clean. Have a couple of spots that did not clean up well, though, still very dirty. The price is very high for the work done.
On time, did a good job, great price.
Service technician was great—very pleasant and efficient. Loved the results—carpet looked better than when I had moved into the rental unit a year and a half ago.
Upfront pricing was less then stellar. I mentioned four floors with one floor carpeted , stair runners and three area rugs. I added four small chairs and two area rugs and my price doubled. They did a good job cleaning just over priced against competitors I have used in the past, probably about 30% over.
We are sorry to hear you were anything less than 100% satisfied with service. We always strive to reach 100%. We appreciate your feedback and are using it to improve in every possible way. Thank You.
The technician was polite and courteous. He made me feel confident about the work he was doing. We paid extra for the deodorizer to get the urine smell out of the carpets and I’m so glad we did! Smell gone! 2 puppies have been urinating all over my living room and dining room and I feared we would have to live with the smell forever. Nope! The carpets look and smell wonderful! I highly recommend this company!