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based on 4178 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technicians do a good job and they’re professional. We have used them several times and has been pleased.
Will did a great job cleaning our rugs. He was very respectful and and diligent. He offered other services to us which I appreciated learning about.
The technician was here when he said he would be. He was very professional and did a great job on our carpets. Very personable and friendly. We will use Zerorez again.
Great service
This was my second time using Zerorez and it is always amazing to see how clean and soft our carpets come out. All without the use of harsh chemicals and odors.
timely knowledgeable service. Luis was great.
Arrived when they said they would arrive. The technician (Ron) was professional, polite, and detail orientated.
The Technician was right on time and very polite and thorough in his cleaning.
I will definitely call back for addition al services and refer your business to others.
Thank you.
Great customer service!!!!
Oscar took his time to explain the process and left the carpet better than new!
Great work!
We have used Zerorez at least six times and Oscar did an outstanding job. Very thorough, very professional. That's why we keep coming back.
Very good I am pleased with Zerorez. Have had them come twice to my condo and will call again and recommend them.
The one who came to work inside our house never put a mask,when we ask him put it on he refused and said it’s too hot to put on mask and he charge me $240.00 for removing the spots and the spots are still in the same way I need some one to call me and refund the amount of $ 240.00 back to my Visa card my number Phone number removed First name removed my name
We appreciate you giving us the opportunity to come back out and re-do the job. We understand the frustration that is caused when the job isn't done right the first time and sincerely apologize that this happened
Prompt, efficient, professional, and friendly.
It works.
The fact that the first dude came out and did a very crappy job. So crappy that the supervisor had to come out and do it right.
We appreciate you giving us the opportunity to come back out and re-do the job. We understand the frustration that is caused when the job isn't done right the first time and sincerely apologize that this happened.
I was texted right back the next day (Wednesday) and was at first offered Friday. I explained that that would work except I had a window of time in the afternoon that I was not available (12:15 to 2). I was then offered the next day(Thursday) which was perfect. I was told I would get an email and a call about the window of time. My husband and I cleaned out the rooms that night. I did get an email but did not look at it carefully. I waited and waited on Thursday and finally looked at the email to get a phone number to call and saw that the reservation was made for Friday. ?????? Why was I offered Thursday? Anyway, I told my husband to be ready to come home on Friday just in case and sure enough, Zerorez came while I was gone. I have had you all before and was very happy. Not so much this time.
Thank you for providing your feedback on your recent experience with us. We sincerely apologize for this oversight and can imagine how frustrating this must have been. We have spoken to the customer service representative who completed the booking and have reminded all of our representatives to ensure they are selecting the correct date within our software as agreed upon with the customer. Again, we appreciate the feedback and sincerely apologize for the inconvenience this caused.
Friendly, dependable, and efficient. Our rugs are clean and fresh- almost like new, and that's saying a lot after raising two kids on them!
Friendly service tech. Worked quickly, was able to fit to my schedule.
Professional staff, polite, fast service, thorough job!!
Thorough and eco-friendly carpet cleaning.
Oscar did a great job on our condo. The carpets had been neglected by a tenant and he did a great job cleaning them.
Zerorez is an amazing and exceptional carpet cleaning service! I can always depend on the incredible and polite detail-oriented staff to make my carpets like-new. Whether faced with some stubborn stains or heavy-traffic carpet areas, the cleaning expertise that Zerorez provides tackles it all! I have even had my wood floors treated, as well as my furniture and I could not be more pleased! Thank you, Zerorez for your amazing services!
Service was wonderful. The technical was on time a professional. The only issue I had was that he did not have on a mask 😷 during this time.
I think zerorez did a great job cleaning our carpets. We just bought a house and the carpets were heavily stained. Though the stains did not come out due to them being set in so long, the technician cleaned them to his best ability. Very thankful for the service!
They were reasonably priced, customer service was excellent, and the stains we had came up.
Clean carpets all throughout the home.
More natural solution used to clean. Carpets are soft, fluffy, so so comfortable to walk on, and like new after cleaning
Overall the cleaning was very good. There are some spots where the solution was sprayed onto the wall where we have had to clean the wall. Other than that minor issue, the tech did a very good job, arrived on time, and was very effective.