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based on 4129 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good afternoon Jake,
Thanks for reaching back out and providing a plus rating of services performed. I really enjoyed reading your response to the work performed and glad you were pleased with the results. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
The stairs were not effectively cleaned. When I pointed out my concern, the tech said it was just shading from the water used to clean and matting. It dried as dirty as before.
Dear Chris,
It was a pleasure speaking over the phone with you. We look forward to coming out November 4th to go over your areas of concern.
Price
We are sorry to hear you were anything less than 100% satisfied with service. Please give us a call here at the office to discuss what we could have done better with your experience. We value your business as as a customer and always strive to leave everyone 100% satisfied.
Everything came clean and there was no chemical smell!
Good afternoon Jennifer,
Thanks for your response and rating of work performed at your home. I am glad to know that you recognize that the product we use is environmentally friendly for humans and pets. It's what we do strive to make things look brand new.
Thanks, Tracy Mitchell
Jonathan and Luis were great! Our carpet had not been cleaned for a very long time and new stains appeared the day after the initial cleaning. They came back to eliminate them and we’re very responsive and happy to get it right. Very easy to work with and we will recommend them to all our friends who need help.
Good afternoon Steve,
Thank you for your kind remarks about the service provided and for the rating given. We believe in being professional, responsive at all times. We continue to keep the do it the first time mentality. It's wonderful to hear that you would recommend our services to family and friends.
Thanks, Tracy Mitchell
I like that Zerorez was able to schedule my cleaning on a weekend; the technician was extremely polite and professional; and Zerorez does a better job than Stanley Steemer, but for less money. The cost alone will keep me coming back to Zerorez!
Good afternoon Catherine,
Thanks for reaching out and providing a plus rating and excellent response. We glad to have met your available time to have the services performed. We train our techs to be as polite and professional as possible. We also respect the fact money can be tight at times and that's why we offer competitive pricing for your wallet
Thanks, Tracy Mitchell
Effective, efficient, and friendly.
Friendly and efficient!
Friendly carpet cleaner
Hard worker
Cleaned off any spots
Efficient
Did not goof off
Great job
Great company, nice service & professional .
Highly recommend.
First name removed
Wonderful
Outstanding Service; from scheduling, to actual cleaning and bill payment, the interactions with everyone involved were smooth and easy. Carpets look like they are brand new! Will highly recommend to everyone!
Received an email confirming date and what to do to prepare for the cleaning. Was told the price, Technician arrived on time and did a thorough job. He was polite and explained what he was doing. Did not try to pressure me for any additional services. I had heard about ZEROREZ on the Jack Diamond morning show several years ago and thought it sounded like a good company to trust to clean my carpets.
Professional, courteous service that was punctual and effective. Will certainly use again. Thank you.
The service and technician were excellent! Told all my friends!
Excellent service by Sammy. He was professional and answered all of my questions. Also provided advice on keeping the carpet clean with certain natural stain removers.
Great job Zerorez.
My rugs look like new! Plus Johnathan was quick and very professional.
Very friendly customer service. Technician was excellent.
Everything was just what they claim. Technician was very friendly. The only real issue is they only send one tech so no furniture is moved and cleaning is only done around furniture. Unless you can remove furniture, cleaning area is limited .
Would use again for sure.
From the first phone call to the completion of service at our home everything was A+. Did a great job getting the grey out and Johnny was terrific. The Scotch Guard treatment was reasonably priced. Did take a day and a half to completely dry.
Looking forward to getting my dental office carpet cleaned in November.
1. The results achieved.
2. The professionalism and knowledge of the technician (Sammy).
3. The speed with which the work was done.
The technician made clear everything he was doing and explained the entire process. He was able to get out stains I never thought would be able to be removed.
Prompt arrival of technician. Clean rugs. Reasonable cost
The tech was very friendly and professional. My carpets looked GREAT with no leftover chemical smell. I was very, very pleased. My expectations were exceeded!
The carpets were very well cleaned and delivered on time. Got four quotes and these were the best. Good price great JOB ! Excellent Customer Service. Very Happy ZEROREZ !
Professional, prompt and efficient.
Arrived on time. Technician very efficient. Carpet looks great!
Easy scheduling. Great fast work. Listened very well
Fantastic service! The cleaning method used by Zerorez is highly effective and does not leave behind a soapy residue. Overall a very pleasant experience.
Our technician was prompt, courteous and professional. I liked how chemicals aren’t used so there are no heavy fumes after cleaning. Even though our carpeting is old, the cleaning was done well. We will definitely use ZeroRez in the future.
Cleanliness, prompt, great service and great prices!