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based on 4042 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks great. Looks brand new. I love the fact there is zero residue!!! The carpet looks fresh!
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Luis arrived when scheduled and cleaned our entire sectional, looks and smells great! Three kids and two dogs had taken their toll, but now it looks brand new! Looking forward to scheduling a deep cleaning of our kitchen tile floor.
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Raheem was great and was very attentive to detail. My issue is that there are still multiple stains on my couch. Would recommend in the future Zerorez needs to add stain mechanical agitation to help lift stains. Spraying & extracting is not enough.
Thank you for your feedback and review. We are pleased to hear we were attentive to detail of your concern. We can certainly try this . Just depends on the couch fibers itself how it recommends to be cleaned. Definitely can examine that for next visit.
Quick response
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Scheduling was very easy, he was at the place on time and did an excellent job.
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My carpet is now a brown tint and needs to be recleaned
Thank you for your review of your service. We apologize you were not happy with your service. We have reached out regarding picture needed for review. Looking forward to speaking with you soon.
Great service and quality cleaning products!
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Prompt efficient
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Jarrett, our technician, was polite, professional, and efficient. We had the carpet and pews cleaned in our church. I was impressed by Jarrett’s dedication to doing a great job and having us be happy with the results.
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Very courteous and professional!
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Our rugs seriously look no cleaner than before Zerorez came. I will say, I really liked the technician who came, he was very kind and respectful. But it’s pretty hard to swallow how much money we paid and every stain that we wanted cleaned are still very visible and our shag rug looks just as dirty as it did before. Maybe the technique needs to be improved? I don’t know. Very disappointed
Thank you for your review. We apologize you were not completely satisfied with your service of area rugs. The stains really depend how long they have been there and what the source of it was that had caused the staining. There is no guarantee we are able to remove those we just try our best.
Easy to schedule, Good friendly Service. Fair price.
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You were on time, explained the process, and achieved the results you said you were going to achieve.
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Good product and outstanding customer service.
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Got my carpets super clean and the stains did not come back. Very happy with Devon and his professional, communicative and helpful approach!
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Raheem was outstanding! I’ve already a plan to use their services often.
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On time, great quality and excellent results!
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The service was excellent. I would highly recommend this company. The owner is very interested in customer satisfaction.
Maria Brazda
Falls Church, Virginia
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Great work!
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There were two stains that were not removed by your service.
I don’t think that has happened on previous visits.
Thank you for your feedback and review. We have a 30 day workmanship. We will be in contact with you shortly.
Excellent carpet cleaning and professionalism.
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The carpet cleaning and professionalism of everyone.
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fast, freindly, and professional service.
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Everything from intial booking to the final result. Customer service was outstanding with follow up calls, reminders and a call when they were 20 min out. Also didn't have the 2-4 window to wait for service. My carpet looks so much better.
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Everyone was very professional and great service. Thank you.
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The efficient and professional process of cleaning my furniture was just what I wanted. This is third time I’ve used your services and will be back.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Thank you for being a loyal customer. Looking forward to the future.
Rahim was excellent and I was generally impressed. There was one small stain left that I easily removed after (so it wasn’t something that was permanent), and I wish I had gotten a call earlier with the service time window, but otherwise it’s a good company.
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Do clean air ducts
Thank you for your review. We are pleased to hear we exceeded your expectations on your carpet cleaning.
I’ve already recommended you. Everything is clean so far! Devin did a great job
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The service and professionalism in which the individual showed while communicating with me, and service work performed was better than I expected. I was truly impressed with the out come. Only one area, I wished it would have cleaned better