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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look like new and smell great! Dried quick and no crunch. Technician was very friendly and helpful.
Everyone we have worked with has been friendly
They are clean and durable !
Very friendly and knowledgeable staff. It really makes all the difference when you can tell someone enjoys their job.
Awesome customer service. Prompt timing. Very knowledgeable.
Carpets look great! Thomas was wonderful! Thank you
Excellent product knowledge, professional, Matt is very personable.
I liked the team member who came to my home, he was awesome. The service was done thoroughly and fast. My carpets feel great!
couldn't have been more pleased with our technician Ethan Purkisen!! And I'm so pleased with the results....I will continue to use your services!
It was affordable, the tech was fast and the results were amazing!
Matt was very professional and took great care in our home as he went about his work. We are very happy with the results and would recommend Zerorez to others.
The BEST CARPET CLEANERS in the industry! Period! I’ve used them all in my 40 years of construction and spelled front to back ZEROREZ is the BEST!
We had a particularly tough pet stain on an area rug. Our tech Quentin showed up on time and explained the process as well as the pricing. Then he got to work. He was able to get almost all of it out. He said, let it dry and said, "I'll come back tomorrow to work on the spot again". Sure enough, he came back the next day, worked on it and was able to get the rest of the stain out! The cleaning was great and Quentin was fantastic to work with. WELL DONE!!
I really thought Josh was a great person and very thorough in his explanation of the process for cleaning our carpets. Unfortunately, we still have some areas that have very visible stains that we had anticipated being removed. I understand that it isn’t a guarantee that all areas will become stain free, however we are disappointed that they are as visible as they are after the cleaning.
I have used your company for three or four years. This time it was terrible. He left several stains that weren't there before he started! It seemed like it too much longer to dry and areas were sopping wet. Really disappointed this time. For the amount of money I paid, it wasn't a great job.
The technician was super friendly and did an outstanding job.
That they work! I was impressed with the service and that they used a black light to find the source of what I was smelling. Also he cleaned my sofa and it looks new. I would recommend your company to everyone I know. Thank you!
When I made the appointment, I got to talk to a person from the start!!!
My Tech Mike was very helpfully in helping me understand everything he was going to do and had me check as he was cleaning to make sure it met my expectations.
It was and excellent experience and I will be using you again.
Thank you.
I like the fact that there is no chemical smell and less water is used so the carpet dries faster.
Your technician ruined my carpet. The individual who came out to fix it was unable to do so. I provided feedback to that second representative that I needed to hear from the owner about resolving the issue of the damage to my carpet, within 24-48 hours. That time frame has expired. I need to be contacted immediately at Phone number removed.
The guy that came out was extremely nice so in that regard I had a great experience. Also, my hardwood floors cleaned up beautifully. However, the associate ran out of water after cleaning the tile and once more water arrived I feel like the rest was very rushed through. I know heavy things cannot be picked up by you guys but chairs weren't even moved out of the way to get under the carpet in my upstairs bonus room. Also, my couch and sofa don't look any cleaner. There are still stains in my carpet. I just feel like it was not worth the money for how surface level everything was. The small amount of carpet that was actually cleaned would equal like 2 rooms since they didn't move even the small things.
I liked that my carpets were not soaking wet like the other carpet cleaning companies. Great job getting stains out and cleaning my carpets. Customer service was great very easy to work with you if any problems.
Fast and friendly service. Got all the spots out that I was concerned about!
The tech did a great job of getting stains out I didn't think would come out. Our carpet feels soft again!
The tech was punctual, thorough, informative and very friendly and polite. Carpets look great!
I like how clean my carpets smell and feel
The technician was to be at my house between 2 and 4 and when I hadn't heard anything by 4 I called the office to find out what was going on. The receptionist assured me the tech would be calling me any minute. About ten minutes later I got that call only to learn that he was still 45 minutes away. Knowing that I had to leave my house before 5:30 I called my husband to see if he would arrive home before I left, thereby allowing the technician to complete the cleaning. He did arrive home in time. When I got home later that night the area rug that I had asked to be cleaned in the same manner as the other carpet had been removed! Apparently the tech convinced my husband that "it would cost the same price to take the rug out for cleaning as doing it it my home". I specifically had told the person on the phone that even though it was a wool rug, I wanted them to clean it the same way they clean regular carpet and we would move the rug to concrete floor to dry rather than leaving it on the wood floor. They had explained to me on the phone during my initial conversation that I would have to sign a waiver (I assumed releasing them of any liability), which I was prepared to do. None of that happened.
I called the company back first thing this morning and asked them to return my rug without cleaning it. I did not ever intend to pay to have it cleaned in the way you normally clean wool rugs. I was only prepared to have it cleaned as a one room $49 carpet.
I certainly hope the rug is returned Friday morning between 8 and 8:30 as was promised to me on the phone today.
On time, no chemicals, dries fast.
the technician was on time and friendly as well as busy making sure there was a thorough cleaning.
Always professional and friendly.