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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic service, friendly technician. Showed up on time and worked hard to get my new house smelling fresh and clean.
Nice job!
ZeroRez was professional at all levels. Initial phone call, Scheduling the date of service, Calling 15 minutes prior to showing up, Home Service agent, Quality of service performed.
Great customer service.
All the details that is happing. Very nice service.
Ease of application, no odor and safe for all of our pets, including our large birds. The associate was very polite and respectful. Explained everything and did the job quickly and professionally
There professionalism and willing to take the time to find out what we needed done and to make sure that we where completely satisfied with the results
Demo that was provided was helpful before cleaning started, about of time taken to complete the job as well as for the carpets to dry was good and the provider was helpful and polite!
it really works
On time, smells great, got our carpet cleaner than we expected. The representative was informative and friendly, would highly recommend!
My technician was great. Very friendly and did a great job.
Timely arrival and extremely polite and efficient technician.
We like the carpet cleaner named Erik Norton. Very friendly and professional and does a great job.
Fantastic results and their spot remover is like nothing I have ever seen
First time Zerorez cleaned my carpet it was fine-looked good and dried fairly quickly. 8 mos later I scheduled another appointment. This time the carpet looked fine BUT IT WAS SOPPING WET!!! Was told it would take 4 to 8 hrs to dry. It felt the same at 11:00 PM that night and not much drier the next morning. From the beginning of the cleaning I had the ceiling fan on high, house temp @ 69 degrees, and a dehumidifier running constantly. Had to empty the dehumidifier at least twice the normal amount. Not until the 2nd day did it seem dry enough to replace some furniture. Much different than he first time. When I called I was told my call would be returned. I waited days-IT WAS NOT! I called again and was told it must have been a mistake in the PSI setting which had happened “a couple of times before”, not to worry about mold/mildew or damage to the carpet or pad, offered a discount of 15% on next cleaning. I refused-why would I take the chance again? I AM WORRIED ABOUT THE CARPET! It is good quality, less than 4 years old. By your admission this was your mistake. There is no telling whether the carpet has been damaged or not. However, THAT MUCH WATER COULD NOT HAVE BEEN GOOD FOR THE CARPET!! I asked that the bill be adjusted and was told I already got “the current deal”. Well, the current deal was figured BEFORE the cleaning was done. There was a mistake at the time of service that cannot be corrected but I could be compensated. I am a very dissatisfied customer and feel it would be to the company’s advantage to at the very least make an adjustment to my bill. I ask several times and was told NO. I am not one to complain unless I feel justified and in this case I do feel justified. I hope to hear back and hope that the company will reconsider and adjust my bill. Before I hired Zerorez I went online & to social media for recommendations (One said 8 rooms cleaned for under $200.00 & dried quickly!) Sorry to say but unless this is dealt with to my satisfaction I will be posting my negative reviews and sharing my feelings about how this issue has been dealt with. Name removed
Carpet is very soft after cleaning and drys quickly
Great personnel, exceptionally clean carpets, quick dry time.
It was fast, and it made the carpets and upholstery look like new.
Epic fail all the way around—— including the lack of a promised follow up by your representative yesterday. Dismal performance all the way around.
Carpets smell so nice after cleaning, are NOT soaked with water! Customer service is always great, easy to get an appointment. They young men whose cleaned the carpets are always so prompt, nice and professional! J Finchum
Professional. Fast and efficient. Great reaults. Would only recommend Zerorez to clean my carpeting!
Convenient to schedule, very professional and high-quality work and prompt on arrival
Technician was very friendly.
Making sure that your technicians are properly trained and ready to service the customer. The tech that came to my residence with only three weeks experience. He was training with another technician and was given a vehicle with equipment that he was having difficulty getting to properly work. He finally finished after two and a half hours to clean four rooms and a hallway.
Knowledgeable representative and carpet looked fantastic!
The same technician of Zerorez has been sent back to my house 2x for a re clean of dirt spots/stains in the Dining Room. It isnt good practice to keep sending the same tech who doesnt know how to remove the spots as requested. I STILL have soiled spots in 4 different places in my dining room that need removed. I had 5 rooms plus a hallway cleaned so I will say I am satisfied with all other cleaning done. I feel like the tech sent isnt experienced enough to deal with my issues yet he was the same tech sent to my house to try to fix the problem that was not fixed to satisfaction. So I STILL have several soiled areas in my dining room that are original from before the 1st clean I had done.
Best carpet cleaning ever...thi 13 years old cleaning refreshed the fibers.
Good tech, Quinton, knew his product, respectful, took time to listen before he began.
They arrived on time. Explained everything they were going to do and did a great job.
The carpets get really clean and it doesn't take long for them to dry.
The technician did a good job and the carpet looked great. The pet urine odor I believe has been resolved (until she messes it up again). I wish that the carpet stayed looking like new a bit longer. The high traffic areas went right back to looking old after just a few days. Other than that, the carpet looked great.