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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All
Cleanliness and efficiency.
Brandon was your service person who was very patient as I gave particular instructions. He worked hard pre-treating spots. He also told us about other services provided such as tile cleaning. He loves working for your company and is a fine representative of Zerorez.
Our old wool carpeting look wonderful.
Easy and quick and worked great!
My 19 year old badly soiled carpet looks better than I imagined it could. The technicians were very professional and did a great job.
Prompt
Everything was explained to me and results were shown to me. Carpet looks great and does not crunch when walking on it.
The service was exceptional. Tevin provided great communication throughout and great care was taken to ensure there was nothing damaged
The technician was a great guy. He explained everything really well and was very nice.
The man that came in to clean our carpet was so nice and knowledgeable. He was in and out in a very short matter of time and the carpet looks great!
Thank you again!
Name removed
Got the carpets cleaner than any other services
Smells great but didn’t really lift any of dirt traffic marks so carpet didn’t really look any better. Service was good. Just not sure the product is great
Having cats plus a baby who will be on the move soon, I love that there is zero residue!
Service was timely and efficient. The house smelled great after he finished. The serviceman was friendly and informative. And the price cant be beat!
Everything went great! We had several "puppy training" accidents, and the general pet treatment worked fairly well. After the carpet dried, there were 5-6 stains that "reappeared", and I assume they were ones that were not individually "spot treated", but other than that the technician and the process was fast, friendly, and overall a job well done. If it were at all possible, I'd say finding an even better pet stain pre-treatment, but that's all I can suggest as an improvement!
Thanks for the courteous and efficient service!
Carpets feel clean; not sticky and tacky. Powered Water technology seems to work well. My technician, Brandon, was very professional and did a great job!
While I appreciate being done early, planning a 2 to 4 window but they call at 12:45 puts a bit of pressure on the routine. We don’t know the actual time until 2d in advance so day of changes aren’t easy to instantly flip.
Didn’t we used to get a small bottle or a refill of the water? Curious.
It’s clean no harsh chemicals .. professional and courteous
Technician Mike was personable, professional, and on time. He did a good job and we felt we got good value for the price.
great service, using the scrubber made carpet look super.
Drying time is fast. No smell, very clean after
Your price was very reasonable and getting a quote was really easy and quick. We will definitely use you again for carpet cleaning and maybe for hardwood cleaning too!
The service was quick, quiet and very thorough. The gentleman worked efficiently to clean 3 rooms of carpet and be on his way.
There are a few areas that did not appear to come clean after the carpet was completely dry.
Always pleased when Zerorez cleans my carpets. My house smells great and the carpets look even better.
I'm not sure you disappointed me. The day you left my carpets looked great! However as they have dried spots have came back up. And it may not be your guys fault. My Great Dane puppy has done a number on our carpet and maybe no one could have gotten everything out. I do think it looks about 75% better, and your technician was super nice. So like I said, i do not think you disappointed me, it may just be a combination of my puppy, cheap carpet, and padding.
fast and friendly service!
my carpets are stain free and no sticky residue leftover.
Tech was very hard working and informative! Stains are gone!
Great personal interaction, but my couch still has stains that were not able to be removed.
Our carpet is old and was stained in places to the point I had given up it ever looking good again. We have used other companies before and the carpet did not look nearly as good as it did when Matt was finished. He explained every process and answered all my questions. The carpet looks amazing.