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based on 18362 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean my carpet turned out, the ability of the technician to explain the procedure then do such an awesome job. Thanks Thomas.
Adonis did a great job getting the tile and grout clean. Super impressed!!
Noticed a missing spot that wasn’t shampooed. Makes me wonder if the entire floor actually was shampooed.
Also, there is a dent on my sliding door from when he moved something and it fell on it.
Fast and easy! Always friendly!
Wasn’t able to clean our furniture but was honest and In the end made it right
I have always been impressed with the politeness of the representatives that come to our home. My last visit to clean tile and grout was not as successful as my carpet cleaning in the past has been. Adonis wasn’t satisfied with the results and compensated us accordingly. I would definitely ask for him when I get carpet cleaned next time. I have recommended your process and company to my friends.
Service technician was friendly, knowledgable, and respectful of our home. Carpets look great!
Great carpet cleaning that leaves the house smelling fresh and clean.
My service tech was amazing! He did a great job was very nice and understanding when i unfortunately had to get in his way for a minute I will hire him to come to my house every time we need a clean!!!
Professional and prompt. My carpets look great!
it was the best carpet cleaning have ever had it looks like brand new carpet even after a week
Zerorez technicians are always polite and professional.
Everything.........!
I have already recommended to my family and everyone I work with.
At first, I was hesitate to spend the money to clean the carpet ( I figured it was just time to replace it). I am so glad it did.....in fact I had you come back out to clean the tile in my kitchen.
Keep up the good work!
P.S. I am very hard to please.
The carpet looked great & the technician was very friendly & professional.
Easy to schedule, service was quick and technician as wonderful! Definitely plan to use you all again!
Construction in our home made a big mess with sheet rock dust everywhere. Zerorez saved the day!!
The technician was very friendly and professional, did an excellent job!
Great service by Tevin. Great results
Fiast service , good pricing and quality work.
Great service and product!
Easy to schedule, detailed services provided, friendly staff - Thomas Bunnell. Done efficiently and quickly, yet thoroughly. He was here a little more than one hour for a lrarge family room and a staircase. I am a repeat customer!
Giving quotes in a more accurate way. The #'s that I got from the individual on the phone when making my appt did NOT match up with the technicians information. And he didn't consider the discount from the newspaper until I specifically asked about it. Confusion all around.
I was confused also with the "tipping" aspect. I've never even considered paying a service person who came to my house. Plumbers, AC people, etc. They all provide a service for a quoted amount. I didn't understand what was happening until the technician handed me his phone and it had something on there asking if I was tipping. I had already written my check and handed it to him, so he said to me, "just tap "no" on the tipping part because I don't want you to have to rewrite your check." How awkward was that? Was I supposed to jump up and hunt through my purse to find a wad of cash to hand to him at that point?
And why only ONE PERSON to do this huge project? I have felt guilty all day because the guy probably expected a big tip. Very uncomfortable for me. I didn't know if he expected it because he did such a careful job, or he isn't paid enough from the company and therefore DEPENDS on big tips (like restaurant workers,) etc.
I'd honestly rethink this policy and paying practices.
On the positive side, John Parry did a wonderful job. He was very thorough, careful, considerate, polite, and worked hard. He is a good representative for your company. I just don't know why you put him through all of that (working until almost 8 p.m. to finish!) It was a huge job. (And why you put ME through 6+ hours, waiting until 8 p.m. to get dinner because he saved doing the tile in the kitchen until last.)
I'd recommend the work of John Parry if my friends are interested, but I'm on the line with the quoting, tipping and time management issues.
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Great Service Tech, no chemicals, great finished product & time efficient - 2 hours
Drying time and good customer service
Smiley Morning Show on WZPL
Nice workers... and the product used is good for pet stains.
I was very pleased with the cleaning of my carpet and furniture. The technicians were very good and knowledgeable about there products. It was nice them having everything they needed to do there job.
It's been several months since I had you in my home to clean my carpets. I was told by the carpet cleaner that I would receive a receipt to my email in a couple days after service. I did not. I called a few weeks after that to request one and was again told I would receive one via email that day. I did not. I like to do business with companies that do what they say they will do!!!
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Friendly and knowledgable technitions. Effective cleaning process.
I was very pleased with the cleaning and with our technician, Thomas!! We'll definitely use them again.