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based on 18359 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zachery was a Great Technician. I enjoyed having him do the work.
I was disappointed in the outcome of my grout cleaning.
First of all, let me just say that my technician , First name removed Higgins was fantastic. He was very professional, very polite and pleasant. He was great! I think i'm just disappointed in the results. After they dried, they just don't look much different than they did before the cleaning. They are older rugs but I thought the results would be better than what they are.
The technician thoroughly explained the cleaning process. The results were the best we've had in many years. We will definitely use Zerorez again and recommend to friends.
Excellent customer service, through explanation of the process.
I appreciate his honesty and hard work. It’s greatly appreciated.
The technician took an air freshener out of the hall outlet and laid it on the bathroom counter. This would not have been a problem had I known. By the time I found it, oil from the air freshener had leaked all over the counter. We have some paint missing from the corner of the wall up the stairs where the hose was scraped over the wall. The main reason for the cleaning was a recent spot in a bedroom from a supplement that was spilled. The stain looks about the same as before the cleaning.
You guys just always do a great cleaning job and the customer service from A to Z is always stellar.
Unhappy with quality of cleaning on recliner. They were to get back to me on re-cleaning took a week and then only because I send another message saying I was giving them bad review. I have cleaned it myself now .
Timely and professional
My carpets look great and all the stains are gone! Tevin was great and explained everything he was doing as he went. He was very thorough and very professional. I would definitely recommend Zerorez to my friends and family.
Scott was very nice and worked hard making my carpets look amazing.
Friendly rep. On time. Good communicafion
Very nice service
Phenomenal customer service and excellent cleaning services!
Friendly, respectful, knowledgeable tech. My upholstery and carpet has never been cleaned so well! Looks amazing ! Thank you
Cleaner carpet
Great job, on time will use again
Chase did a fabulous job and was very thorough and explained what he was doing, especially about my recliners. I would request Chase the next time I schedule a cleaning.
Thank you
Barb Last name removed
Fast and friendly! Grout looks great.
Very professional and the carpet gets clean.
Travis did a great job!!! Will use you again
Thank you
Tevin did a fantastic job on my floors and was super professional. Even gave me tips on what works best for my most common carpet stains.
Technician showed up on time. He was very knowledgeable and polite. Carpets turned out super clean! I am very happy!
First, your technician did virtually nothing on the “What to expect list” sent with my confirmation. The only thing he did was use booties and edge protectors.
There are many spots that he failed to remove.
It has been almost 48 hours since the job was completed, even after using my fans, overnight, there are still wet spots in some areas. The technician never offered fans to help with the drying.
I am very disappointed with the results. The carpet doesn’t look much better. If you really want to make it right, give me a complete refund. I did not feel I got my money’s worth.
First name removed O’Hollaren Phone number removed
The gentleman who provided the service was excellent in explaining how the product worked and was very professional
In every way!
More careful with equipment - dented my drywall and water ran down paint on staircase
Everything was great as usual!
I haven’t tried the product yet, but I was very impressed with the service I received over the phone.
Works well
Products are eco-friendly and I don’t find residue. Walked on carpet several days now no evidence of dirt coming up. Especially like quick drying time!

Always do a great job and do not try to upsell me