Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18359 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

Always do a great job and do not try to upsell me

Report a concern   October 2, 2020 — Rated 9 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

Zachery was a Great Technician. I enjoyed having him do the work.

I was disappointed in the outcome of my grout cleaning.

Report a concern   October 2, 2020 — Rated 5 out of 10 by S.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

First of all, let me just say that my technician , First name removed Higgins was fantastic. He was very professional, very polite and pleasant. He was great! I think i'm just disappointed in the results. After they dried, they just don't look much different than they did before the cleaning. They are older rugs but I thought the results would be better than what they are.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Dennis Mills Zerorez Indianapolis
What do you like about our products and services?

The technician thoroughly explained the cleaning process. The results were the best we've had in many years. We will definitely use Zerorez again and recommend to friends.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Excellent customer service, through explanation of the process.
I appreciate his honesty and hard work. It’s greatly appreciated.

Report a concern   October 2, 2020 — Rated 6 out of 10 by C.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The technician took an air freshener out of the hall outlet and laid it on the bathroom counter. This would not have been a problem had I known. By the time I found it, oil from the air freshener had leaked all over the counter. We have some paint missing from the corner of the wall up the stairs where the hose was scraped over the wall. The main reason for the cleaning was a recent spot in a bedroom from a supplement that was spilled. The stain looks about the same as before the cleaning.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.Z. Zerorez Indianapolis
What do you like about our products and services?

You guys just always do a great cleaning job and the customer service from A to Z is always stellar.

Report a concern   October 2, 2020 — Rated 0 out of 10 by R.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Unhappy with quality of cleaning on recliner. They were to get back to me on re-cleaning took a week and then only because I send another message saying I was giving them bad review. I have cleaned it myself now .

Report a concern   October 2, 2020 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Timely and professional

Report a concern   October 2, 2020 — Rated 10 out of 10 by Stephanie DeWeese Zerorez Indianapolis
What do you like about our products and services?

My carpets look great and all the stains are gone! Tevin was great and explained everything he was doing as he went. He was very thorough and very professional. I would definitely recommend Zerorez to my friends and family.

Report a concern   October 2, 2020 — Rated 10 out of 10 by David Contino Zerorez Indianapolis
What do you like about our products and services?

Scott was very nice and worked hard making my carpets look amazing.

Report a concern   October 1, 2020 — Rated 9 out of 10 by J.V. Zerorez Indianapolis
What do you like about our products and services?

Friendly rep. On time. Good communicafion

Report a concern   October 1, 2020 — Rated 10 out of 10 by I.K. Zerorez Indianapolis
What do you like about our products and services?

Very nice service

Report a concern   October 1, 2020 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

Phenomenal customer service and excellent cleaning services!

Report a concern   October 1, 2020 — Rated 10 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Friendly, respectful, knowledgeable tech. My upholstery and carpet has never been cleaned so well! Looks amazing ! Thank you

Report a concern   October 1, 2020 — Rated 7 out of 10 by K.C. Zerorez Indianapolis
What could we do to improve?

Cleaner carpet

Report a concern   October 1, 2020 — Rated 10 out of 10 by Janet Champer Zerorez Indianapolis
What do you like about our products and services?

Great job, on time will use again

Report a concern   October 1, 2020 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

Chase did a fabulous job and was very thorough and explained what he was doing, especially about my recliners. I would request Chase the next time I schedule a cleaning.

Thank you

Barb Last name removed

Report a concern   October 1, 2020 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Fast and friendly! Grout looks great.

Report a concern   October 1, 2020 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

Very professional and the carpet gets clean.

Report a concern   September 30, 2020 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

Travis did a great job!!! Will use you again

Thank you

Report a concern   September 30, 2020 — Rated 10 out of 10 by M.M. Zerorez Indianapolis
What do you like about our products and services?

Tevin did a fantastic job on my floors and was super professional. Even gave me tips on what works best for my most common carpet stains.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Carol Merchiers Zerorez Indianapolis
What do you like about our products and services?

Technician showed up on time. He was very knowledgeable and polite. Carpets turned out super clean! I am very happy!

Report a concern   September 30, 2020 — Rated 0 out of 10 by D.O.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

First, your technician did virtually nothing on the “What to expect list” sent with my confirmation. The only thing he did was use booties and edge protectors.

There are many spots that he failed to remove.

It has been almost 48 hours since the job was completed, even after using my fans, overnight, there are still wet spots in some areas. The technician never offered fans to help with the drying.

I am very disappointed with the results. The carpet doesn’t look much better. If you really want to make it right, give me a complete refund. I did not feel I got my money’s worth.

First name removed O’Hollaren Phone number removed

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

The gentleman who provided the service was excellent in explaining how the product worked and was very professional
In every way!

Report a concern   September 30, 2020 — Rated 8 out of 10 by D.B. Zerorez Indianapolis
What could we do to improve?

More careful with equipment - dented my drywall and water ran down paint on staircase

Report a concern   September 30, 2020 — Rated 10 out of 10 by A.C. Zerorez Indianapolis
What do you like about our products and services?

Everything was great as usual!

Report a concern   September 30, 2020 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

I haven’t tried the product yet, but I was very impressed with the service I received over the phone.

Report a concern   September 29, 2020 — Rated 10 out of 10 by J.O. Zerorez Indianapolis
What do you like about our products and services?

Works well

Report a concern   September 28, 2020 — Rated 9 out of 10 by Judy Felts Zerorez Indianapolis
What do you like about our products and services?

Products are eco-friendly and I don’t find residue. Walked on carpet several days now no evidence of dirt coming up. Especially like quick drying time!


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