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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and carpets looked/smelled amazing!
Loved this technician. Very patient and understanding. Took his time to explain the problem to me and then took all the time needed to make it all better. He stayed very late to make sure was done right
The person that was here, she was wonderful
First, there were stains left on my carpet on the living room after the cleaning. When I went to go clean them myself, they were food stains (some even pieces of food) that easily lifted off with hot water extraction. If there was little pieces of food left visible on top of my carpet, what was left that I don't see??
Also, I had to move all furniture by myself. the big items (bed, couch, etc) were not cleaned under. I have since learned this is not normal. For the money I paid, I want to do less work on my own.
Technician (John) very polite, answered all questions, was expedient but not rushed. I will ask for him again!!
The 2 guys that cleaned our carpet were very nice and professional.
I thought my carpets were beyond help, but our technician did a fabulous job and the carpets look fabulous!! He also cleaned our tile and grout which look amazing! I will never use anyone else.
Awesome job very professional would highly recommend.
I have already provided feedback on timing issue and lateness for appointment.
We liked the fact you do not use chemicals. Your "green" process worked very well on our carpet. We also appreciated the technician who cleaned our carpet. He was very polite and very informative. He worked hard on our problem areas and our entire carpet looked great when he finished.
Promptness, professionalism of person who did the work, and the results.....awesome
Very good deep cleaning!
We have had Zerorez clean our carpets on multiple occasions for the past few years. This time we were told we had “large rooms” and were up charged for it. Im pretty sure I paid more this time around just having 3 rooms and stairs done than I did when I had my entire house and sectional done back in March. The tech was very nice but arrived on the later end of the time frame and was here later into the night, good thing we don’t have small children who needed to go to bed; we actually did get a text from our neighbors saying that the truck was loud and keeping their small children from falling asleep and it was past 9pm. Doubtful that we will use again after this.
Chemical free
From start to finish our experience was great. Tevin, the technician, was very professional and thorough. He was polite and stayed masked the entire time he was in our house. Our carpets look great and are softer than before!! We will definitely use Zero Rez again!
My appointment was between 12-2....I called at 2:00 to find out if someone was still coming. I was told that they would check with the tech and call me right back. Never received a call from the office, the tech called me at 3:00 and said he would still be another 45 minutes out, would that be okay. I felt like I didn't really have a choice at that point as all my furniture was moved in order for them to clean. When he finally got there and got started it was after 4:00.....then told me it was another 4-6 hours for the carpet to be dry.......so my living room, bedroom, and office were not able to be put back together until the following day.
I thought maybe I would get something taken off my bill but nope....full charge. Very disappointing!
We were very impressed with the tech, the process, and the results. The 40 year old carpet looks amazing. (Granted they used to make very good carpet in those days) But it looks like new.
Service was very efficient. I am happy with the results.
Did a good job and explained the entire process as they were working.
Technician cleaned carpet thoroughly and patiently. Carpet feels and looks clean. Thank you!
Technician was very polite and did a great job.
No crunchy carpet. Technician very professional!
Good service, great value. Excellent technician
The crew was great and did a wonderful job
Carpet looks great and the house smells clean. Service rep was professional; explained things as he worked. Will definitely recommend Zerorez to others and I will certainly use again.
Not disappointed, just waiting a while to see how cleaning holds up.
Getting I and out so quickly
services were great. we had our couches cleaned. the employees were friendly and efficient. very happy with the experience.
Price and availability of time slots. Caring operator.
It's great quality and value. The employees are knowledgeable, friendly and professional.