Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 8, 2021 — Rated 10 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

Cleaning team
Fresh results
No chemicals

Report a concern   August 8, 2021 — Rated 10 out of 10 by Linda Miller Zerorez Indianapolis
What do you like about our products and services?

Last easy and clean

Report a concern   August 8, 2021 — Rated 6 out of 10 by L.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I requested a specific technician when booking and a different one showed up. Not that he didn’t do a good job, but I would have like to have been notified prior of the change.

Report a concern   August 7, 2021 — Rated 10 out of 10 by M.O. Zerorez Indianapolis
What do you like about our products and services?

Clean without the smell, technicians are always polite

Report a concern   August 7, 2021 — Rated 10 out of 10 by Jeff Stein Zerorez Indianapolis
What do you like about our products and services?

Matt really did a great job on our carpet. I will definitely use your services again.
Thank you so much !!

Report a concern   August 7, 2021 — Rated 10 out of 10 by Lisa McCoy Zerorez Indianapolis
What do you like about our products and services?

The carpet looks brand new, I never thought it would look even half as good as they were able to get it

Report a concern   August 7, 2021 — Rated 9 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

The service was excellent. I only have two issues: (1)I had to call to have my rug returned; and, (2)after paying over $600 to have my rug cleaned, I was charged a delivery fee.

Report a concern   August 7, 2021 — Rated 10 out of 10 by Donna Compton Zerorez Indianapolis
What do you like about our products and services?

it did a very good job

Report a concern   August 6, 2021 — Rated 10 out of 10 by D.A. Zerorez Indianapolis
What do you like about our products and services?

I've already commented/replied to your customer service site.

Report a concern   August 6, 2021 — Rated 0 out of 10 by J.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

we brought you in to get an elevator smell out. It didn't happen. Your man wanted to do an additional treatment for 300+ more dollars. When it did not come out we opted to take our $200 carpet cleaner and thoroughly clean it . It no longer smells and looks great! All we got from your guy was how difficult it was going to be. BS we should have just cleaned it ourselves and saved the trouble and money. . JUST BEING HONEST.

Report a concern   August 6, 2021 — Rated 10 out of 10 by M.J.D. Zerorez Indianapolis
What do you like about our products and services?

The team they sent were polite and efficient. Since they sent two team members, they were not in the house very long. Fair pricing and felt confident for my family's health as they wore masks (properly).

Report a concern   August 6, 2021 — Rated 10 out of 10 by Kimberly Luckey Zerorez Indianapolis
What do you like about our products and services?

They are super friendly on time and efficient amd just LOVE the product being chemical free

Report a concern   August 6, 2021 — Rated 9 out of 10 by Peter French Zerorez Indianapolis
What do you like about our products and services?

The technician was polite, detail oriented and thorough. He carefully selected cleaning solutions that would do the job and protect our custom furniture.

Report a concern   August 5, 2021 — Rated 10 out of 10 by S.T. Zerorez Indianapolis
What do you like about our products and services?

John Parry did a great job cleaning my carpets. I don't think they have ever looked that good.

Report a concern   August 5, 2021 — Rated 5 out of 10 by G.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I asked the rep. if it would cost more to pay with a credit card. He said no. It did cost $ 3.00 more. I did not like that. Trrain them with the right info.

Report a concern   August 5, 2021 — Rated 9 out of 10 by Dan Smith Zerorez Indianapolis
What do you like about our products and services?

Fast, prompt, efficient, high quality

Report a concern   August 5, 2021 — Rated 8 out of 10 by R.S. Zerorez Indianapolis
What could we do to improve?

I didn’t like how a room was $75 but a closet was about the same price and it literally was just a small area. Not sure how a closet in a bedroom wouldn’t be included with that room price.

Report a concern   August 5, 2021 — Rated 10 out of 10 by Taylor Drummond Zerorez Indianapolis
What do you like about our products and services?

Our technician was fantastic. You could tell he took his job seriously and went above and beyond at every corner.

Report a concern   August 5, 2021 — Rated 10 out of 10 by M.F. Zerorez Indianapolis
What do you like about our products and services?

I love the finished product and the professionalism i received.

Report a concern   August 5, 2021 — Rated 10 out of 10 by Debbie Schafer Zerorez Indianapolis
What do you like about our products and services?

The first machine that was a sweeper and brought dirt to the surface from way down. My technician explained everything and was very nice and helpful!

Report a concern   August 4, 2021 — Rated 10 out of 10 by Lisa Smitherman Zerorez Indianapolis
What do you like about our products and services?

Great service and my carpet looks fantastic.

Report a concern   August 4, 2021 — Rated 10 out of 10 by Marc Johnson Zerorez Indianapolis
What do you like about our products and services?

Great job great guy who did the job.

Report a concern   August 4, 2021 — Rated 0 out of 10 by D.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Appointment was scheduled between 2-4, I called at 4 to ask when the tech would be arriving. They stated they were running behind and someone should have called me to provide an update but this didn’t happen, tech should be arriving around 6. He was here at 6:45 and completed around 8:45. I took off a half day of work for this appointment and they were here to late on a school night with 2 small kids. I will never use your service again. Terrible customer service, lady was short and rude when I called at 4.

Report a concern   August 4, 2021 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

I like that it brightened my carpet and looks brand new. Our technician was very nice and that means a lot for me as well as the company.

Report a concern   August 2, 2021 — Rated 9 out of 10 by Rhonda Curlin Zerorez Indianapolis
What do you like about our products and services?

The representative that cleaned my carpet did a great job! He was polite and professional.

Report a concern   August 2, 2021 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Great technician and my carpets look and smell great

Report a concern   August 1, 2021 — Rated 8 out of 10 by J.B. Zerorez Indianapolis
What could we do to improve?

we had old pet stains. We had two treated. Many others still present after cleaning. probably not Zerorez issue. we got an infared flashlight. Still many unseen stains and odor.
And we had an odor from the chemical/solution used for about 24 hours. The stains possibly cannot be removed with any solution. The tech was very thorough and professional.

Report a concern   August 1, 2021 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

John was very professional, explained the process for the carpet cleaning and shared other services as well. He was able to get out a couple of stubborn spots and the bedrooms look refreshed. We are very satisfied with the service

Report a concern   July 31, 2021 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

They always do a good job!

Report a concern   July 31, 2021 — Rated 10 out of 10 by Stephanie McDowell Zerorez Indianapolis
What do you like about our products and services?

Timely and polite! Our technician was the BEST!!!!!


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