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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job once again!!
Thanks Zerorez
Service technician was very kind and polite. Knowledgeable. Explained options and process. Love the fact the carpet is not soaking wet and can be walked on
The people. Honestly, I can’t speak to whether your product is better than any other company. I’m going to trust that it is. But what I can speak to are the quality of people you have working for your company. I always enjoy the kindness, meticulousness, and knowledge of the technicians in the field. And not just about carpet cleaning. I’ve had some great conversations with folks including the one I had the other day with my technician about the state of the world. We spent more time discussing that than we did talking about carpet. I will continue to just your service.
The first time was a disaster but the second time was great! The second tech knew what to do and fixed the problem. quickly.
Very happy with service
John was wonderful. He answered all my questions and cleaned my carpet the best ever. I appreciate service like that. Thank you again
The guys did a great job and were very informative about the process.
Zerorez Indianapolis arrived in a timely manner and their products contain less chemicals than other places who offer a similar cleaning. I have pets and was happy to hear that it would be completely safe for them afterwords.The carpets dried very quickly and they walked me though the cleaning process to know exactly what was happening. It was also really satisfying and gross to see how much dirt and gunk came out of the carpets in their see-through window that they have! Overall it was a really good experience and I would highly recommend others who need carpets cleaned to get it from Zerorez.
Our technicians did a great job explaining what they were going to do. The end results were great.
Dereck came out and redid our carpets and couch. Did a fantastic job!
It's the first carpet cleaning company that actually removed cat urine odor. I am amazed. Excellent job. Very thorough. Worth every penny.
Good job of cleaning the carpet . Seems expensive
I have a couple of pictures but some spots on our floors were left uncleaned and I used a dry wash cloth to remove dog hair and other debris from our carpet. I was told there were some stains he was unable to get out but I took a video of me removing them shortly after he left with a rag. One of our door frames was damaged where he didn't use a corner guard and one of our walls was damaged by a bed frame that he did not use the wash cloth that was wrapped around it to keep it off the wall. Things we can fix but I didn't noticed before he left.
It took me six years to talk my husband into allowing someone to clean our carpets and picked this company because I have heard good things. I removed everything that I could from the rooms including drawers from dressers and vacuumed before his arrival and it was a disappointing experience. I had them cleaned prior to family coming in for my daughter's birthday this weekend and I am not going to remove everything from the rooms again to have it redone. Not sure what else there is to do. The guy that cleaned the floors was friendly and worked fast but clearly he was fast because he did not do the entire rooms or take time to make sure the corners the hose was rubbing were protected.
Quality of the clean
Very professional and friendly!! They treated spots very well.
The service is very good and the tect. was very good and did a good job. Did not purchase any addition products.
Carpet tech. Very knowledgeable & well train. They call you 30 minutes before arrival. Customer service at office is ok they give one price and tech come to house price change because person who gave you a quote did a mistake.
Carpet tech does really good job clearing carpet & upholstery.
I love how it makes my carpet so soft and clean feeling. No residues type feeling after being cleaned.
Very professional young man who did an outstanding job. He made sure that he went through the Zerorez process, confirmed what was to be cleaned and was even flexible enough to add cleaning my couch to the list. He worked through lunch and was extremely diligent.
I have used Zerorez for 3 years and I won't use any other company because (1) always guaranteed to have outstanding cleaning (2) they provide a wide variety of services (3) they stand by their work (4) people who come to the house are ALWAYS very professional and friendly. I always feel safe when they are there and I am in the house alone with them.
Very professional staff. Thorough job. Thanks very much!
I have you guys clean my carpets and they’re soft and very clean afterwards. I highly recommend Zerorez. I only let Zerorez clean my carpets. Thanks Zerorez
Quick and efficient. Polite and friendly
Fast & friendly
No resolution and quick drying process plus quick cleaning tome. Carpets were 18 years old and look wonderful.
Natural
Attention to detail. Friendly staff. Carpet is very clean and not crunchy.
Nice job, a little pricey.
The carpets take a little longer than I like to dry.
You don’t use harsh chemicals.
clean fast efficient on time