based on 619 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that my dogs have the ability to socialize, burn some energy, and have fun while I’m at work or running errands. Socialization has made a drastic difference in my one pup who was afraid of everyone and everything, which caused him to be protective, and sometimes aggressive. Family members have even commented on the night and day difference of behavior since the pups have been attending Dogtopia!
I love that there’s spa as well for nail clippings and baths when needed. As I keep typing I think of more stuff I love - such at the staff of course and the events! I have the sweetest “school” pictures for each holiday!
The fact that I can see my baby on the camera. Mist of the staff I’ve met. The fact that my baby acts like he enjoys his daycare. They have worked with me when I’ve ever needed them to.
We love the staff. The cleanliness of the facility. They are always there to greet my dogs and never have up on one of my dogs. My dogs love going here and get excited when we get close. They hate leaving.
I love that everyone loves and cares for our dogs as if they were their own. They have great communication to let me know when something is wrong, and then they do their best to find solutions that work. We love Dogtopia of Viera!
Make sure there is always a proper coach to dog ratio.
Consider changing the mopping water more frequently.
Alert dog parents if their pup has been exposed to any illness while there.
The staff at Dogtopia are amazing. Daycare and boarding is perfect for two crazy puppies. They take great care of the pups and my dogs love going there. Best part, they come home so tired.
Can drop off with no appt.
Supervisors in rooms at all times ****
It’s clean
Everyone was friendly
Dogs grouped by size and energy level
Timeliness at pick up and mot throwing out the left over kibble our dogs dont eat!
I love how accommodating your extended hours are! As a nurse with a schedule that isn’t always predictable, it truly makes my life so much easier knowing Atlas is cared for no matter what my shift looks like. He loves coming to daycare, he literally jumps out of the car and walks himself in without even looking back, which says everything. The best part, though, is knowing he’s treated like one of your own. He’s so clearly loved and genuinely cared for, he gets to play and burn off his energy, and I always appreciate hearing how great he is when I pick him up. It gives me so much peace of mind knowing he’s not just being watched, he’s being valued.
Friendly and professional service
The personal care, low turnover my dog knows and loves the staff. The extras like agility class and daily special treats
The groomer did a great job
Friendly and reliable staff, clean facilities, flexible hours, and a variety of services offered.
The staff is great, the website is easy to use and the facilities are clean.
I'm a little concerned the dogs are bored -- is there any options for outside play?
Great place, friendly staff and very convenient. My dog seems to enjoy going there
My dog loves Dogtopia.
The attention to the dogs/puppies needs. Staff is so very kind and are all great communicators. My pet and I are new to Dogtopia and will give an updated report in the future.
Thorough introduction, clean, safe environment.
The team members are terrific - they make me feel like my pup, and every pup, if a family member! I really appreciate a trusted home-away-from-home while I’m at work or don’t want to leave him in his crate when I have appointments. The Gainesville, VA location is the best!!
Friendly atmosphere, fun and care for our pet family members.
Pleasant, caring staff.
Lotto LOVES everyone at dogtopia!
I like that everyone knows who my dog is. They are very friendly and welcoming and my dog is very happy to go there and seems well taken care of when I pick her up
They have been so kind, mindful, and attentive to my dog. She is new and a bit timid, but she's getting better each time. Thr staff has been fantastic. No notes! So good.
The staff is amazing! Beyond welcoming and my dogs were immediately comfortable, which says a lot! I love that I can see my pups playing via camera. I’m extremely impressed!
Ecessive charges from the OWNER!!!! I had an overnight stay for my 2 chihuahuas and had them scheduled to be dropped off at 5pm. I received a text from Dogtopia asking me to bring them in a little early so they had time to play because they close at 5pm, so dropped them off at 3pm-3:30pm as asked. They were immediately put behind a gate separated from the other dogs and stayed there until playtime was over. I picked them up the next day at 6pm....26 hours later (remember they asked me to bring them in early). I was charged $190😵🥴!!!! They charged me an extra day of daycare because I brought them in early like they asked.The manager said the charge must be a mistake and was going to call the owner. Owner said the charges were right and i had to pay up! THEY LOST A CUSTOMER TODAY FOR POOR CUSTOMER SERVICE AND OUTRAGEOUS CHARGES!!! I do want to mention how nice and professional the manager was and treated my dogs well; she's great.
Safe and clean for the dogs, the staff members are friendly. Great customer service!
I like the care and attention that is given to my dog Leo. He loves the playful interaction with the other dogs. He comes home brimming with excitement from his time at dogtopia. That excitement always turns into blissful sleep after he has dinner. My girlfriend and I are extremely happy with the staff and we appreciate Crystal in particular for her time and attention. We have regularly shared this with our neighbors at the Elm as an endorsement of where they should take their dogs. Thank you for providing a safe and joyful environment for Leo!
Dogtopia Memorial is one of the best places to take your furbaby to be cared for. The staff and trainers are wonderful-they truly show that they care about our fur babies. However, I would love to see more structured dog activities or learning opportunities. When I check the cameras, I most see the dogs walking around or sitting. Adding more enrichment or so would be great for their development and engagement. Additionally, for boarding, I would feel more comfortable knowing that someone is physically present with the dogs throughout the night. Having them in kennels for 10-12 hours without overnight supervision doesn’t seem ideal or safe. Overall, I really appreciate the team and the care they provide, but I believe these improvements would make the experience even better.