based on 387 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The personal care, low turnover my dog knows and loves the staff. The extras like agility class and daily special treats
The groomer did a great job
Friendly and reliable staff, clean facilities, flexible hours, and a variety of services offered.
The staff is great, the website is easy to use and the facilities are clean.
I'm a little concerned the dogs are bored -- is there any options for outside play?
Great place, friendly staff and very convenient. My dog seems to enjoy going there
My dog loves Dogtopia.
The attention to the dogs/puppies needs. Staff is so very kind and are all great communicators. My pet and I are new to Dogtopia and will give an updated report in the future.
Thorough introduction, clean, safe environment.
The team members are terrific - they make me feel like my pup, and every pup, if a family member! I really appreciate a trusted home-away-from-home while I’m at work or don’t want to leave him in his crate when I have appointments. The Gainesville, VA location is the best!!
Friendly atmosphere, fun and care for our pet family members.
Pleasant, caring staff.
Lotto LOVES everyone at dogtopia!
I like that everyone knows who my dog is. They are very friendly and welcoming and my dog is very happy to go there and seems well taken care of when I pick her up
They have been so kind, mindful, and attentive to my dog. She is new and a bit timid, but she's getting better each time. Thr staff has been fantastic. No notes! So good.
The staff is amazing! Beyond welcoming and my dogs were immediately comfortable, which says a lot! I love that I can see my pups playing via camera. I’m extremely impressed!
Ecessive charges from the OWNER!!!! I had an overnight stay for my 2 chihuahuas and had them scheduled to be dropped off at 5pm. I received a text from Dogtopia asking me to bring them in a little early so they had time to play because they close at 5pm, so dropped them off at 3pm-3:30pm as asked. They were immediately put behind a gate separated from the other dogs and stayed there until playtime was over. I picked them up the next day at 6pm....26 hours later (remember they asked me to bring them in early). I was charged $190😵🥴!!!! They charged me an extra day of daycare because I brought them in early like they asked.The manager said the charge must be a mistake and was going to call the owner. Owner said the charges were right and i had to pay up! THEY LOST A CUSTOMER TODAY FOR POOR CUSTOMER SERVICE AND OUTRAGEOUS CHARGES!!! I do want to mention how nice and professional the manager was and treated my dogs well; she's great.
Safe and clean for the dogs, the staff members are friendly. Great customer service!
I like the care and attention that is given to my dog Leo. He loves the playful interaction with the other dogs. He comes home brimming with excitement from his time at dogtopia. That excitement always turns into blissful sleep after he has dinner. My girlfriend and I are extremely happy with the staff and we appreciate Crystal in particular for her time and attention. We have regularly shared this with our neighbors at the Elm as an endorsement of where they should take their dogs. Thank you for providing a safe and joyful environment for Leo!
Friendly staff, clean, not overly crowded, the hours, reasonable prices, and fun activities for our pup.
My baby was ATTACKED by another dog and the manager or whatever her position is, decided to act like NOTHING happened. She even dare to say my baby and the other dog were "playing". Now I don't know what kind of planet she lives to even think leaving my baby's face covered in blood and his leg with bite marks is a sign of "playing". If I could give dogtopia 0 stars because of that individual, I definitely would! I am so disappointed at the Herndon location.
Friendly staff. They take good care of my best friend.
Staff very friendly and look like they love their job. Staff is also very helpful whether you call them or in person. Our dog is always happy when we pick her up.
I love the webcams so I can check how my pup is doing.
Very professional yet caring atmosphere
I love the people who work there, they genuinely care about the dogs and the humans! always a friendly experience and my dog is safe and cared for appropriately. I never worry as I know he’s in good hands.
You hire people who truly seem to love the dogs that go there. My dogs are always happy when I drop them off.
The people work there
I feel confident that the great young people will be kind to my pet and my pet will be watched. My pet's behavior has improved so much in this environment and he is excited to go to his "day school". Thank-you Rockhill Team!
Friendly and professional service