based on 619 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It would be nice for the human to get a tour of the facility, it would also be nice to see the enrichment activities on camera. And the webcams are nice but the angles make it hard to really see. Would be nice to have the ability to zoom in at least.
Loved it
Everything wxcept camera doesn’t work. I asked about it several times
My dog just started this week and she loves it!
Everyone is always very friendly, accommodating, and helpful. I always et the impression they are happy to see my pup and that they really care about her.
Employees are very nice and responsive and seem to genuinely like our dog.
Very friendly staff. Always doing fun events or exciting treats for pups! My dog is always so excited on dogtopia day.
Everything
My dog is thrilled to go to Dogtopia Garden Home. He comes home tired. The staff is friendly and attentive. They've even texted me to recommend a nail trim for my dog when he has needed it and they've had space. I feel lucky to have them in the neighborhood!
Friendly staff. Clean facility. I like being able to view my dog on the cameras
Thank you so much for your wonderful review! We absolutely love having Zoey with us—she always brightens our day! 🐾 We’re so glad you enjoy our clean facility, friendly staff, and being able to check in on her through the cameras. Can’t wait to see you and Zoey again soon! ❤️
Top notch staff. Extremely friendly. They do an amazing job for the price.
Friendly staff, takes Sadie back as soon as we walk in and I like the webcams when they are working.
The facilities are clean and very well organized. The staff members are amazing, and our dog is always excited and happy whenever we bring her in.
Friendly atmosphere and staff
Friendly, professional, nice and clean and they treat my dogs very well. I'd recommend it to anyone that loves they're pets like family.
Staff is amazing. Place is clean. Everything is well oiled.
Only mild concern I have is the video feed is glitchy. Not sure if out is a bandwidth issue orb that bit it stalls often. I like watching and learning how my pup interacts with other dogs.
Keep up the good work.
Have longer hours
Great groomer. Really appreciate that she’s able to manage scheduling so that my dog doesn’t have to be there for too long.
Love that I don’t have to get out of my car. Webcams are an amazing addition. Price is fantastic!
Kind, professional staff
Drop off and pick up is always smooth. Staff are super friendly. My dog is well cared for.
Fiirst you sold me a spa package for my dog. And when my card you had on file annual date expired. I told you the new date.Thought all was fine then. When I toke my dog in for a spa day you charged me more then my spa package monthly cost.When I asked why you gave me the excuse that I didn’t give you the renew date on my card that I did. Then you said owner canceled my package without notification cause new policy is you have to do day care for spa package. And then another time you burned my dog’s tail and denied when I showed you picture. Then I mentioned it could have been the blower you denied it without any other reason why. Inspite of all this I decided to still do grooming with Dogtopia just less frequent. And just this week when I went to pick of my dog. You said my dog can’t go there anymore cause he pooped himself and it was more work for groomer. Also said he behaved badly cause he crawled @ kennel. Could it have been cause he needed to poop? You want him there all day but can’t understand the dog might need to go to bathroom in 4 hours really!
Needless to say I live in neighborhood and I won’t ever recommend you to any dog owners @ dog parks and around hood. Do you really understand dogs questionable from my experience.
Dogtopia White Flint has a wonderful staff - they are very caring and professional. My dog is always well cared for and happy when she is ready to be picked up!
Staff is great. Dogtopia days are my dig’s favorite day of the week!
My dog is always excited to go to Dogtopia! The staff is amazing and curbside service makes drop off and pick up fast. Making reservations in the app is easy, and I love the special picture days.
All the employees are so lovely! I can tell the really love my dogs and enjoy having them there!
They did a great job with a tough little customer
My dog has been coming to Dogtopia for a while but I honestly think he is spending more time in then the than outside to play with other dogs. I know mine is super hyper, a little crazy, but I wish he would have more time outside the crate. I say this because I am constantly checking on the camera. Every time I check, he’s in the crate. Also, I am noticing behavior difference among trainers. There are some trainers who love to pet certain dogs but not others. I wish there were consistencies across the board.
I feel the staff treats my dog as if it was theirs. Very attentive and communicative.
Dogtopia is very clean. The employees really care about each dog.