based on 2053 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great place
Customer service was excellent!
My dog loves it there. They are kind snd know her by name. I appreciate the video cam to see what she’s up to. Very flexible drop off, pick up and grooming scheduling.
The fact that your groomer isn't accepting any new clients for clipping my dog makes me think twice about coming back. I just moved downtown and had to go to a new vet because you require a bordatella which cost me 96.00 for an exam and 69.00 for the shot. 80.00 {tip} for the wash. My dog doesn't shed so she needs to be clipped. Almost 300.00 this weekend Too much! All that for just a shampoo and nail trim and ear cleaning? W0W!
The staff is so friendly and the facility is very clean!
Not thrilled that no one stays in the building overnight. I thought there was companionship 24/7 there. I honestly believed when you first opened, we were told someone was always there.
Friendly staff and the dogs are well looked after and supervised.
I feel safe and secure with my dog in your care.
Your staff is very loving and attentive and really knows my dogs personality.
You offer craft days, treat days, special event days. The calender is very helpful snd adorable.
I love I can see my dog on the Webcam any point of the day besides nap time.
The days routine is great with play, nap time, snack time, and play. It's like kindergarten for dogs.
I like I can call and text dogtopia and they're very communicative.
My dog is excited as soon as we're pulling up to your door and she just want to bolt inside because loves school! And I love that she enjoys it so much!
Loved the place
Clean…staff is at the door greeting you! My dog seemed to like and get along with the other dogs.
The staff is so welcoming to both the pets and pet parents :)
Our dog loves spending the day at Dogtopia, also very convenient for his grooming needs, and the staff is super friendly.
Friendly staff that seem knowledgable about caring for dogs.
My dog is always excited to go to daycare.
Figure out how to access outside space. Include a 15 min walk as part of overnight fee. Not an add on with additional cost.
Friendly staff
Very friendly and loving to my girl
Her first time at a groomer and she wasn't nervous or traumatized when I picked her up
She was happy and so am I
Thank you 😊
Amazing staff!
Extremely convenient! I’m consistently impressed by the prompt and responsive communication. I especially appreciate the ability to schedule Onyx’s daycare visits with a simple text message. Having a credit card on file also makes billing effortless. Most importantly, I have complete peace of mind knowing that Onyx is safe, well cared for, and receives the attention he deserves while at daycare. That means everything to me!
Amazing service and very professional. My dog loves going.
Everyone did a great job
Chip and his family provide a very healthy and loving environment for Louis, our dog. They are most flexible and accomodating.
Very open communication. Dog seemed to have a big exhausting day and was in great shape after.
Raising price of grooming of a small dog. I’m a senior and so is my dog and is difficult to keep grooming at $74.
Staff is super friendly. And oh so patient with my boys. One had a super bad grooming experience before we found Dogtopia. And each session he improves and hits new milestones with them.
The people! Terrific, remember every dog’s name and person. A safe and clean place for my dogs.
Friendly staff, easy drop off and pick up. I like how I’m not locked into number of days or certain days to bring in my dog.
1st time using your service, my 2 dogs never been boarded they did a great, I am very happy with the care they received
Dogtopia, provides an amazing, safe, welcoming and loving environment for your dog! My dog visits for play and grooming and she loves the staff of caregivers. Thank you for the wonderful experience!!!
I was traveling from Charleston to Virginia, when I was surprised with a change in my hotel reservation. They expressed they could not allow dogs! It was some last-minute information, that had changed prior to my trip. Thus, I had to scramble to find a spot to keep my pet for two nights. Dogtopia was the first thing that came up on my Internet search, and I believe there is a reason for them being on top. The entire staff was incredibly friendly, hospitable, courteous, and professional. They kept my pet for two nights and I took advantage of the fair price of them giving my pet a bath. When I picked my dog up she looked so clean and happy. I was extremely pleased. If I am ever in Virginia, and I need a place to keep my pet, this is the place! Thank you so much to all of the employees at Dogtopia in Fredericksburg. Gold star, all the way around.