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Customer Testimonials
Mario was spot on! Helped me pick exactly what I wanted, dialed it in and took his time to make sure I was happy. Highly recommended!
I believe that Trek's R & D is as good or better than most, that being said their technology has kept up on every aspect of Cycling . As for the service at the local level you can't beat the guys and gals out on front or in the back all are friendly knowledgeable and all are willing to help and explain what is needed and why. And they never try too sell you a bill off good's you don't need at what ever level of Cycling your at.
The quality of the products and the professional service form Tim.
Customer service from all three men that take on customers as well as provide knowledgeable answers to questions and also perform services to the bikes themselves! They do not ever try to push a sale on you at all, they are all cool but you can clearly see their taking initiative to get work done!
Thank you all for all your help keep up the amazing work!
THE ORTIZ FAMILY.
Always friendly and helpful!
Terry was very helpful with my purchase.
perfect service all the time
Everyone very helpful
STAFF VERY INVOLVED WITH REPEAT CUSTOMERS
Everyone so helpful and they make you feel appreciated for being in their store
Tim went above and beyond to ensure we were selecting the right bike and equipment for our plans. He also spent countless hours making sure everything was the correct fit. We visited other stores in town, but we received the best attention at Alamo Heights by far!
The manager : Efren was absolutely wonderful. Would highly recommend the Trek Alamo heights shop to friends and family.
Very friendly and knowledgeable.
I'm not a huge review person but my experience was so great figured I'd write something.
I stopped by a Trekk that is a bit more up north compared to where I normally go to see if they had an Allant8+ because of the recent sale.
They were out of stock but showed me similar bikes and called a Trekk closer to my house and confirmed the bike was there.
After work I stopped by and Tim helped get me sized for two options and I left with a bike and all the needed accessories. I've been wanting this bike for SO long and the sale pushed me over the edge.
Team made it super easy and I love my new work ride.
Great quality, very friendly and knowledgable staff.
Tim was Awsome
Absolutely love how they take care of business. Great customer service and their techs do an excellent job being very conscientious to details. Follow up with communication is also a 10….
Kind, honest, skilled people. Good communication.
The employees at the shop are super friendly, knowledgeable and helpful. They have always completed repairs on my bike while I waited. I highly recommend them to everyone.
Friendly knowledgeable staff.
Service was great. Mario was extremely helpful and knowledgeable.
The reps are very knowledgeable and attentive and helped me with everything I needed.
staff is very friendly. Love all trek products.
Staff helped me pick out my bicycle, built it, and adjusted it to me.
VERY helpful.
Tim did an excellent job of getting me set up with a new Trek Madone. His commitment to get the bike fit done correctly was/is outstanding.
Thanks Tim.
Very friendly and helpful
Extremely good customer service
Service was good and efficient always maintaining contact with the customer.
Thanks
Ian Gibler is the Best, very knowledgeable and great customer service! Tim and Zeke are cool, they both remind me of Park Tool’s very own Calvin Jones. Efren needs a sock check, cause I don’t think he’s down.
quick service