Customer Testimonials

The employees at the shop are super friendly, knowledgeable and helpful. They have always completed repairs on my bike while I waited. I highly recommend them to everyone.

Friendly knowledgeable staff.

Service was great. Mario was extremely helpful and knowledgeable.

The reps are very knowledgeable and attentive and helped me with everything I needed.

staff is very friendly. Love all trek products.

Staff helped me pick out my bicycle, built it, and adjusted it to me.
VERY helpful.

Tim did an excellent job of getting me set up with a new Trek Madone. His commitment to get the bike fit done correctly was/is outstanding.

Thanks Tim.

Very friendly and helpful

Extremely good customer service

Service was good and efficient always maintaining contact with the customer.

Thanks

Ian Gibler is the Best, very knowledgeable and great customer service! Tim and Zeke are cool, they both remind me of Park Tool’s very own Calvin Jones. Efren needs a sock check, cause I don’t think he’s down.

You guys are awesome.

The name for itself! Love the quality and style the color lightness of the bike

Staff was so helpful and polite! I will definitely recommend this store to others.

I spoke to Efrain to purchase a Bike helmet and he did a phenomenal job of directing me to exactly what I needed. If every employee is like Efrain, it’s no wonder the establishment runs efficiently.

Very helpful. Great service!

Always greeted with a smile and asked if I need assistance. Great store. Still wish there was a wider selection of clothing (as in beyond Bontrager) though.

The Customer Service !

Knowledgeable staff.

Wide variety of products

Tim was very helpful and patiently answered all my questions.

I enjoyed the great communication and promise of finishing my bike repairs on schedule.

Very knowledgeable staff

We are new to Trek and we had a great experience with our Alamo Height location. Tim was super thorough and knowledgeable as we shopped for a new bike for our son. He helped us find him the best bike and helmet for his size - now we cannot get him off his bike!! :) This was our first time at Trek and we can already tell we will be a part of the Trek family for years to come.

Great Service!! Took the time to find a replacement part for my wheel.

The Alamo Heights crew is very knowledgeable and really take the time to help

Tim was very friendly and helpful!!!!

Friendly and honest approach. Straight shooters. Efren and his team are good dudes that provide quality service.

Great staff and the greatest bikes ever made!

Friendly and helpful folks

You have a knowledgeable, responsive and friendly sales staff.