Customer Testimonials

Exceptional customer involvement in the buying process with subject matter experts!

Great quality bikes, Gil was a very knowledgable and attentive person

Fast, friendly and helpful service!!!

Ian did a great job fixing my bike. He was quick and did a good test drive. I would definitely go bak to him.

Outstanding service knowledgeable staff! and excellent work!

Your service crew is the most knowledgeable compared to all the other bike shops I've had to deal with. They take their time with each customer and they've even been able to save me some money when their service or repair was not as severe as I thought it was going to be.

Best quality and know employees

Efrain was awesome! Super thankful. He deserves a raise. Very impressed. Almost bought this product online. Ended up buying local!

Friendly and knowledgeable staff. Nice selection of accessories.

Welcoming, knowledgeable, and professional shop. Excellent customer experience is consistent year over year. I pass up 6 other competing bike shops just to go to Tim's shop in Alamo Heights in San Antonio, TX.

I always feel welcome and cared for. Really appreciate the LBS vibe continues at Bike World since Trek acquisition.

Job well done! Customer service was excellent !

Very friendly, personable and knowledgeable staff.

Courteous employees, service on my Trek was on time as I was told, and good replacement products.

The person who helped me was very knowledgeable, polite, and kind.

The associate helping me was super helpful and well informed.

Services is great

Gil was fantastic! Attentive, thorough, and timely in his communication and service.

Excellent customer service.

Tim Tilton is the best! I've been going to Bike World/Trek for well over 15 years and he's always been extremely helpful and easy to work with. Thank you for all you do Tim and I look forward to getting my next fit with you once they resume!!!

Great service

Friendly and knowledgeable

Excellent products and great service with a fair price.

Great service experience, electronic shifting had died, was not communicating after replacing battery. One of the battery receptacle prongs had bent, technician was able to identify promptly and repair, and have the bike back on the road with minimal drama.

Service was great.

Dan Brown

Knowledgeable and friendly staff. We like the Trek brand

The people there were very friendly and helpful. They were also very knowledgeable.

The customer service was outstanding. Tim was extremely helpful and walked me through everything I had questions about and helped me see even more. I'll definitely be back.

I came in to purchase my first bicycle in over 10 years so I was basically starting from scratch. The customer service II received from Efren R was outstanding. It’s the best service I’ve received from any retailer (not just bicycle related) in the past 10-15 years. Efren allowed me to test ride the bike (FX Sport 5) then helped me select all the accessories and essentials needed to ride it safely.

Trek on Broadway is the best. Efren always takes excelent care of his customers. Great store!