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Customer Testimonials
Excellent customer service.
Tim Tilton is the best! I've been going to Bike World/Trek for well over 15 years and he's always been extremely helpful and easy to work with. Thank you for all you do Tim and I look forward to getting my next fit with you once they resume!!!
Great service
Friendly and knowledgeable
Excellent products and great service with a fair price.
Great service experience, electronic shifting had died, was not communicating after replacing battery. One of the battery receptacle prongs had bent, technician was able to identify promptly and repair, and have the bike back on the road with minimal drama.
Service was great.
Dan Brown
Knowledgeable and friendly staff. We like the Trek brand
The people there were very friendly and helpful. They were also very knowledgeable.
The customer service was outstanding. Tim was extremely helpful and walked me through everything I had questions about and helped me see even more. I'll definitely be back.
I came in to purchase my first bicycle in over 10 years so I was basically starting from scratch. The customer service II received from Efren R was outstanding. It’s the best service I’ve received from any retailer (not just bicycle related) in the past 10-15 years. Efren allowed me to test ride the bike (FX Sport 5) then helped me select all the accessories and essentials needed to ride it safely.
Trek on Broadway is the best. Efren always takes excelent care of his customers. Great store!
The products are great and the services rendered in a professional manner, with a smile.
Tim was amazing, very passionate and took the time to d it right!
Everyone is so friendly and helpful! Definitely recommend.
Very professional and knowledgeable. Efrin was a classy salesperson. Set me up with a great bike, and it was a huge cost. I'd do business with this company again. Great bike, and very happy.
The mechanics are awesome. They are skilled and friendly. I always knot they will take good care of my bike.
Great and friendly service
The staff is extremely helpful, they solved my problem. Thanks
Your techs are wonderful knowledgeable, efficient and friendly
gil resolved my problem and recommended critical service items. all were addressed immediately so i can keep on riding. thanks!
Excellent service! Timely. He went above and beyond.
Very knowledgeable about their products and customer service is very important to the staff.
Great people and convenient location.
They doing very good job.
Great service and very helpful staff. Thanks!
Tim is Awesome!! He took the time to educate me about cleats and the differences between them all. He also installed them for me. I will definitely return to purchase more accessories.
Such great service from very knowledgeable employees. Tim is the greatest, he was so helpful.
High quality bicycle and great customer service from Tim.. he was very helpful in explaining everything in details about the bicycle..
Gil was fantastic! Attentive, thorough, and timely in his communication and service.