Customer Testimonials

close by and provide expert sales and repair/maintenance

Your sales person came out and unloaded my bike for me after I parked. He was very helpful and showed me what I was doing wrong while shifting to high gear. I purchased three items while there, mainly because the sales person was so genuine and not pushy. I purchased my bike in 2014 at the Alamo Heights location and have it tuned up when necessary. Great Job. Greg Uhlig

I appreciate taking the time to figure out the problem and fixing it correctly.

Friendly and helpful service from the local team for all my bike needs. I appreciate the support for maintenance and installation of equipment upgrades.

Great selection and helpful knowledgeable employees.

These people take the sunshine and sprinkle it with love!

Great service

I like that you have sales and frequently the service is quick and the sales persons are very helpful.

Friendly staff that’s always willing and happy to help.

Thank you so much guys for helping me to find a bike for my son, he love his bike, really good Quality and great price, definitely I recommend to visit the stores, really nice people work there. Thank you so much guys.

These folks actually care about you, your bike and your cycling adventures. They're competent, courteous and professional with a broad range of knowledge and no grumpy bike mechanic snobbery. Unlike a lot of bike shops, they treat you more like family than customers. Which is why they have so many long term and repeat customers.

We were greeted warmly by Tim in sales and Jeremy in service who helped us with selecting a new bike. They took extra time to explain all features and options. We never felt rushed. Excellent customer service!

Close to home/ parent's home and next to good coffee shop

Great!

Tim was wonderful, he actually took the time to listen to what I was shopping for and had great recommendations. The bike I ended up buying had to be special ordered and Tim was super communicative through the whole experience.

Sales people listen and find u the perfect bike, as u evolve across the years.

Love Trek

Tim did a great job! He sold us our bike in December 2023 and did a great job then also.

Amazing customer service. I just bought my first bike and Tim and the service employees made sure everything was taken care of on my bike before leaving and explained everything to me.

Knowledgeable staff and good customer service

Very helpful and friendly staff

Tim and all of the staff are why I chose to buy my son’s bicycle from this store. I’ve come in there several times and never did I get the sense I was an inconvenience. They’ve adjusted previous bicycles for us, answered probably boring questions, and shared a few tips/tricks.

This level of customer service is hard to find, really anywhere today. So next time you are around the shop, stop in. Ask questions. You’ll be happy you did!

Very friendly and extremely helpful.

Awesome staff! Very helpful and patient! Very clean organized shop and pretty!

It was great.

Excellent service, I will recommend 100%.

I appreciate the service.

Fantastic, professional staff who are welcoming and friendly. High quality work.

I like the good products,brands that the store handles.

Service. I had an issue with my wife’s bike that was a year old. Efrain took care of us and made it right.