Customer Testimonials

The Broadway store is very attentive to customer needs. They work hard to help their customers resolve their bike issues

Skilled bike repair

Service very friendly and responsive.

Knowledgeable, Friendly and helpful staff.

Always a nice 'hello' when I enter the store. Very quick to get unscheduled service. I'm sure I disrupted the service guys workflow but he never made me feel like a bother. Thank you.

My fitting with Tim was outstanding. The results of his adjustments plus his general advice are priceless.

Steve was incredibly helpful. He helped me choose the bike that best suits me and set up all the accessories for me. He gave me step-by-step instructions on how to take off the front wheel for easy transport and even loaded it into my car!

Really happy to have an in-house Trek bike fitter in the ATX/SA area. Thanks for the help, Tim! See you soon for a follow up!

The service was amazing! The entire team was knowledgeable and very helpful! This helped me decide what bike fit my needs best. I couldn't be happier with my selection! I will definitely be back for service and upgrades!

Convenient, professional!

Steve fulfilled every request and didn't try and sell me only things he had in stock. Kept me informed about the build

Service is unsurpassed.

Great service!!! The team there were welcoming and professional!! Fixed my bike right up!!

Great service from professionals

The guys who work at Trek Alamo Heights are always friendly and helpful.

Eddies muscles are #1!

So superb!
The guy who tended to my need was so canny and knowledgeable. His affable personality has left me in complete awe…

Very friendly and helpful staff.

Friendly staff, and service associates

Had some issues initially but the manager Jeremy made things right. I’ll definitely be coming back to get my bike serviced in the future.

The service and staff are knowledgeable and helpful! Jeremy shared his expertise about my needs to service my bike.
I feel confident with the service and help to ensure my bike is in proper condition and safe to ride. Friendly and always helpful!

Steven was especially helpful when I wanted to purchase a bike. He helped me find the right one for my height and activity level. Then, when I had a flat on the rear tire, he gave me a demonstration on how the change it. Very helpful.

Always customer oriented.

Helpful and prompt service.

Customer friendly staff!

So super kind! Took the time to make sure the whole bike was 100% before we left the store. Just needed the spoke fixed and they made sure my 5 year old kids bike was properly aligned, the breaks were good, and that even the bell worked. So so great. I'll be taking all my bikes here in the future. This company put the passion before business. They made us feel like our safety and ability was number 1. Something I wish to see more of in this world. I for sure support places like this.

The people is the best, great bikes

Y'all do good work and have my bikes in and out in a reasonable time. And the cost of service is very fair. Y'all keep my bikes in top condition. Very Recommended.

Amazing service!!!

Trek Bicycle Broadway is and has been the best bike shop in San Antonio for 53 years. Same excellent staff from Bike World are still there.