Customer Testimonials

Quality

I was greeted as soon as I walked in and all the staff was very attentive and knowledgeable. I found all the products I was looking for.

Steven Amen went above and beyond to take care of me and answer my questions in a personable way.

I was very impressed by this bike shop.

The staff that's works there at so good and so nice .

Products are great. Service exceeded expectations.

Best Bicycle Shop in San Antonio!

The store has a great vibe!! Everyone was super friendly and helpful. built my bike, got it set up, and helped with the accessories. by far one of the best shopping experiences I've experienced in a long time.

The salespersons are always very polite, cheerful and helpful!

Personal Service

instant greeting, complete knowledge of my parts and service needed, perfect recommendation's, solutions and expert service on my bike. it's in superb riding condition now. and it's critical for the work I need to do in preparation for a difficult course recon for an Ultra. the service i get is always at this high level. thanks Trek Alamo Heights

Very happy with everything from time I entered to the exit.

Coolest bikes and best service anywhere!

Everything!

The help that we received w/o an appointment.

Helped while I waited. Very helpful for someone w/o transportation.

Friendly, knowledgeable, and excellent bicycles

Great job

Friendly, courteous, and knowledgeable team across the Sales and Service teams. My go-to bike shop.

service is great. Employees friendly and helpful

The salesman was incredibly helpful and went out of his way to help our kids pick their bikes.

Great personal service

I love everyone over there! Still the same community-driven bike shop as Bike World, but now with more corporate backing to help take care of the customers. The folks over there are kind and happy to see me every time I walk in.

Friendliness and professionalism

The only bike store we go to is Trek Alamo Heights. The people who work there know what they are doing and they are always friendly.

Great atmosphere, coffee house next door, prompt service by technician Gilbert. Great service, very fair charge on repair on gears and bike chain. I also purchased a bicycle seat and headlight. My bicycle rode the best ever. The seat is very comfortable and light. Great job, Gilbert! Lifetime customer, First name removed W.

The staff was very professional and attentive. Service on my bike was performed in a very timely manner and to my full satisfaction.

Excellent customer service

I wanted to update my bike and told Gill what I wanted and he recommended what I was looking for! Easier to go up the hills and increase my performance!

Great service as always from a top-notch staff.

Service work was excellent and delivered in record time

The people. The staff is exceptional. Relational. Personable. Professional. Without the people, this would be just another shop.