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Customer Testimonials
Helpful staff
Good attention
Quality product but really it’s the sales people that turn a good experience into an amazing one. Great job hiring the best in the bike world!
They had a good selection of helmets. The employees were friendly and helpful.
the staff is very helpfully. Jake is always professional, knows the products and has a welcoming smile when every I come in.
Brought my bike wheels in for service as one had busted a spoke. Quick to service and very friendly answering any questions or issues I had.
Fantastic and friendly service. Excellent price on an excellent product. Bikes are top notch!
Detail service
I am very happy with the service you have provided for me. Thank You
Great service!
Options and helpful employees
Eddy at the Broadway store San Antonio (Alamo Heights) was extremely helpful in helping me find a new set of tires for my Trek 4500 mountain bike. Although the tires were not currently in stock Eddy was able to check incoming orders and give me an ETA on them. Upon arrival he called to let me know they had arrived and were being held for me.
Tim, Eddy and the rest of the Broadway team are extremely knowledgeable and very customer service oriented. In addition, the mechanics at this location are friendly and knowledgeable and any work I have had done on my bikes was done quickly and correctly.
Great team. Super friendly. Helpful. Always great service.
The customer service by everyone I have met and spoken with is exceptional.They told me what I needed for maintenance on my bike and it was what was needed, not an upsell or anything outrageous. They were helpful in recommending appropriate tires so that I could do more with the bike I had. Additionally, they were extremely helpful with loading my bike into my vehicle. Another location I used, did not provide this kind of service; this is why I’m a repeat customer. Thank you
Very courageous and knowledgeable
Staff is always attentive and willing to help. My bike needed a quick adjustment, and although recommendations were made for a fix, they listened to my request and the job got done. I always like to visit the shop.
Great service from Tim as always!
Jeremy is awesome!
Great shop! Tim was very knowledgeable and helpful. Really enjoy the coffee shop as well !
I appreciate the time spent when have questions, the personal attention,
Incredibly helpful, knowledgeable, and personable staff. Steven was a huge help
All staff members were friendly, attentive, and courteous.
Great people
Great team and knowledgeable guys
Your personnel were extremely professional and helpful. I will be back.
Very helpful, friendly, and knowledgeable staff. Thank for taking such great care of my wife’s cherished bicycle!!!
The service and the crew are truly exceptional. Sincerely appreciate y’all being part of our community here in Alamo Heights.
Frendlines
Took my bike in for a tune up and basically, an “overhaul”. The staff was very friendly, knowledgeable and quick! I received my bike back 3 days after (as promised) and it looked Brand new!!!! I definitely would recommend this place to friends and family
Last time I came here it was bike world. But now it is a Trek store? The employees are the same, and they are the best!