Customer Testimonials

Quick, friendly service & expert advice - Love this shop!

Excellent services!!!

As a retail business owner, I pay attention to service every time I enter any business. Eddie is just about as friendly and welcoming as any person could be. Made me happy about my decision to walk in the door. Great job, guys!

Location was good with plenty of parking, as soon as you entered through the door you were greeted and accepted as an equal, unfortunately i have entered other businesses and no greeting and their atmosphere felt suffocation and out of place, your atmosphere and staff were amazingly professional, i felt i am glad thr first experience was definitely a return for my business, thank you for your GREAT SERVICE!!!

Excellent tune up and great prices.

Quick service with a smile.

Good selection and great people!

Awesome customer service

Professional pleasant staff. Timely repairs done

Everything product and great service! Courteous staff.

Refurbished my 33 year old Peugeot mountain bike. Cheaper that buying a new bike!! Accessories are a bit expensive!

Tim did my bike fitting and he is awesome! I will recommend him to everyone I know interested in buying a bike!

Had my flat tire fixed right away by Jeremy. Excellent service. I would have saved about $10 had I gone to another bike store, but this one was convenient to get to in a hurry.

Service staff were professional and friendly. My bike is running like new. For some reason, someone lowered the seat by about two inches while it was in the shop, so I had to get my hex tool to loosen and adjust it to the original position. Not a big deal.

Great inventory and courteous and knowledgeable staff.

Very VERY helpful and professional. A thank you especially to Emilio for looking out for my wife who broke down miles from home. Thank you, kind sir. Great store and service. I would not hesitate to take my business here again.

exceptional care, TY, Jimmy

Trek Alamo Heights handled my bike shipping flawless twice. Sent to bikes to Los Angeles and they gave excellent services packaging the bikes. Gil and another individual helped me and their follow up was perfect. Last name removed Beebe

Friendly Manager,
Great customer service.

Love the store setup and customer service/support. Wish you guys did prior bike trade ins for upgrades and would resell used Trek bikes especially for kids. They grow so fast and their skills develop so differently that it makes spending the amount of money on a kids Trek almost ridiculous if there isn't a supported secondary market. Would be a great service to the community. Especially with cultivating long term, multiple purchase customers. My son will need 4-5 bikes or more over the course of his childhood/adulthood. I'd rather buy Trek, but the cost for a kids bike is a bit off-putting.

Otherwise, your store is fabulous!

I like your people. Gill was great, he looked over my bike very thoroughly and explained what it needed and why. I also attended one of your bike classes on repairing flats, I can't remember her name but she was a petit, dark haired young woman with glasses. She was great and I would attend more of her classes.
The one thing I would like to say that can be improved is the information on classes. She said she was offering more classes but it's not easy to find on your web site.

They were able to service my bike promptly so that I didn't miss much trail time. The staff was friendly and helpful.

Had a flat on a ride. Staff took care of my problem right away. Able to get back on the trail. Thank you.

The staff are so nice and knowledgeable.

Great Service

Consistently good service.

Excellent service and knowledgeable staff

Great service. Particularly Jeremy always does a great job fixing and servicing my bike.

Clean and well stocked shop with a knowledgeable and friendly staff

Bike Worlds staff is the best. Professional and courteous