- Phone: (210)828-5558
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Customer Testimonials
Great inventory and courteous and knowledgeable staff.
Very VERY helpful and professional. A thank you especially to Emilio for looking out for my wife who broke down miles from home. Thank you, kind sir. Great store and service. I would not hesitate to take my business here again.
exceptional care, TY, Jimmy
Trek Alamo Heights handled my bike shipping flawless twice. Sent to bikes to Los Angeles and they gave excellent services packaging the bikes. Gil and another individual helped me and their follow up was perfect. Last name removed Beebe
Friendly Manager,
Great customer service.
Love the store setup and customer service/support. Wish you guys did prior bike trade ins for upgrades and would resell used Trek bikes especially for kids. They grow so fast and their skills develop so differently that it makes spending the amount of money on a kids Trek almost ridiculous if there isn't a supported secondary market. Would be a great service to the community. Especially with cultivating long term, multiple purchase customers. My son will need 4-5 bikes or more over the course of his childhood/adulthood. I'd rather buy Trek, but the cost for a kids bike is a bit off-putting.
Otherwise, your store is fabulous!
I like your people. Gill was great, he looked over my bike very thoroughly and explained what it needed and why. I also attended one of your bike classes on repairing flats, I can't remember her name but she was a petit, dark haired young woman with glasses. She was great and I would attend more of her classes.
The one thing I would like to say that can be improved is the information on classes. She said she was offering more classes but it's not easy to find on your web site.
They were able to service my bike promptly so that I didn't miss much trail time. The staff was friendly and helpful.
Had a flat on a ride. Staff took care of my problem right away. Able to get back on the trail. Thank you.
The staff are so nice and knowledgeable.
Great Service
Consistently good service.
Excellent service and knowledgeable staff
Great service. Particularly Jeremy always does a great job fixing and servicing my bike.
Clean and well stocked shop with a knowledgeable and friendly staff
Bike Worlds staff is the best. Professional and courteous
friendly helpful
The staff was very helpful.
Everything!!!
Great service, friendly, kind attentive honest. Ed was very helpfull.
I really love the people. Eddie, Jeremy, and Whitt are the greatest. Never pressuring and strive to make you feel welcomed. True experts in the field that love to share their knowledge!
Customer service - the folks who work there are the best. Love that they know me and my family and treat us like family.
Love Trek bikes, great look and smooth ride. Service at Alamo Heights Bike World is top notch and very personable
Went in to look for a inexpensive bike jersey. The nice man helped me find just what I wanted!
We really enjoyed test driving the E bikes
Great Staff, and knowledge for bike fitting
Speedy and good seevice
The entire sales guys are amazing.
Courteous, helpful, knowledgeable.
Service staff were professional and friendly. My bike is running like new. For some reason, someone lowered the seat by about two inches while it was in the shop, so I had to get my hex tool to loosen and adjust it to the original position. Not a big deal.