Customer Testimonials

service is great. Employees friendly and helpful

The salesman was incredibly helpful and went out of his way to help our kids pick their bikes.

Great personal service

I love everyone over there! Still the same community-driven bike shop as Bike World, but now with more corporate backing to help take care of the customers. The folks over there are kind and happy to see me every time I walk in.

Friendliness and professionalism

The only bike store we go to is Trek Alamo Heights. The people who work there know what they are doing and they are always friendly.

Great atmosphere, coffee house next door, prompt service by technician Gilbert. Great service, very fair charge on repair on gears and bike chain. I also purchased a bicycle seat and headlight. My bicycle rode the best ever. The seat is very comfortable and light. Great job, Gilbert! Lifetime customer, First name removed W.

The staff was very professional and attentive. Service on my bike was performed in a very timely manner and to my full satisfaction.

Excellent customer service

I wanted to update my bike and told Gill what I wanted and he recommended what I was looking for! Easier to go up the hills and increase my performance!

Great service as always from a top-notch staff.

Service work was excellent and delivered in record time

The people. The staff is exceptional. Relational. Personable. Professional. Without the people, this would be just another shop.

Great and friendly service

Steve is an awesome sales rep! Even though I came in about 30 minutes till close on a Sunday Steve still took the time out of his day to talk with me about the bikes and questions I had. 100% my go to trek store in San Antonio!

products wise it’s all the same everywhere. in fact the item that I was looking for was currently out of stock. what made a difference is the customer service of the folks there. absolutely excellent

Your staff is very kind, knowledgeable helpful.

Personable and professional service. Eddie ans Tim are very helpful and knowledgeable!

Great Staff

My Trek bike is amazing…and the service is excellent. The staff is extremely helpful and nice.
Thank you.

Found just what I was looking for.

Great customer service

The attention to detail that Eddie and his staff exhibits in every interaction is what clinches it for me. Always feel like I'm of the utmost importance to the shop even if all I'm doing is looking for an odd fastener or the like.

Very nice people who helped me with everything I needed. Thanks!

Great professional and courteous associates!

Excellent service and willing to help.

Let me start off by saying that the Alamo Heights store in San Antonio has mastered the art of making their customers feel not intimidated. They are super approachable and knowledgeable of their product line. When you walk into their store, they greet you but don’t force you to feel like you have to buy. They have learned how to approach you by asking critical questions to gauge your experience, knowledge, and wants. After short assessment, they are able to point you in the right direction for what you’re probably looking for. They do not try to oversell or upsell you which is comforting and allows you to feel open to ask questions. I went to this shop from a recommendation from another Trek store on the west side of town. Tim their professional bike fitter, greeted me and was thoroughly prepared for our appointment to help me get my bike set up correctly. It was cleared to me that he’s done this a very long time and was extremely knowledgeable in his craft. Every step of the way, he would educate me on what he was doing, why he was doing it, and what the result will bring. Our scheduled time was for 2 to 3 hours however, Tim work through a 4 1/2 hour session to ensure I left with the best fitting I could have. I cannot say enough about how this experience was. Whether you need repairs, parts a new or used bike or professional fitting Alamo Heights has your back.12 out of 10 rated.

Thanks to Jeremy for helping me with the tire replacement.

Customer oriented, friendly, and knowledgeable

Great help from Steven he showed me exactly what I needed for clip in shoes for my new hobby of riding road bicycles.