Customer Testimonials

Great and friendly service

Steve is an awesome sales rep! Even though I came in about 30 minutes till close on a Sunday Steve still took the time out of his day to talk with me about the bikes and questions I had. 100% my go to trek store in San Antonio!

products wise it’s all the same everywhere. in fact the item that I was looking for was currently out of stock. what made a difference is the customer service of the folks there. absolutely excellent

Your staff is very kind, knowledgeable helpful.

Personable and professional service. Eddie ans Tim are very helpful and knowledgeable!

Great Staff

My Trek bike is amazing…and the service is excellent. The staff is extremely helpful and nice.
Thank you.

Found just what I was looking for.

Great customer service

The attention to detail that Eddie and his staff exhibits in every interaction is what clinches it for me. Always feel like I'm of the utmost importance to the shop even if all I'm doing is looking for an odd fastener or the like.

Very nice people who helped me with everything I needed. Thanks!

Great professional and courteous associates!

Excellent service and willing to help.

Let me start off by saying that the Alamo Heights store in San Antonio has mastered the art of making their customers feel not intimidated. They are super approachable and knowledgeable of their product line. When you walk into their store, they greet you but don’t force you to feel like you have to buy. They have learned how to approach you by asking critical questions to gauge your experience, knowledge, and wants. After short assessment, they are able to point you in the right direction for what you’re probably looking for. They do not try to oversell or upsell you which is comforting and allows you to feel open to ask questions. I went to this shop from a recommendation from another Trek store on the west side of town. Tim their professional bike fitter, greeted me and was thoroughly prepared for our appointment to help me get my bike set up correctly. It was cleared to me that he’s done this a very long time and was extremely knowledgeable in his craft. Every step of the way, he would educate me on what he was doing, why he was doing it, and what the result will bring. Our scheduled time was for 2 to 3 hours however, Tim work through a 4 1/2 hour session to ensure I left with the best fitting I could have. I cannot say enough about how this experience was. Whether you need repairs, parts a new or used bike or professional fitting Alamo Heights has your back.12 out of 10 rated.

Thanks to Jeremy for helping me with the tire replacement.

Customer oriented, friendly, and knowledgeable

Great help from Steven he showed me exactly what I needed for clip in shoes for my new hobby of riding road bicycles.

Quick, friendly service & expert advice - Love this shop!

Excellent services!!!

As a retail business owner, I pay attention to service every time I enter any business. Eddie is just about as friendly and welcoming as any person could be. Made me happy about my decision to walk in the door. Great job, guys!

Location was good with plenty of parking, as soon as you entered through the door you were greeted and accepted as an equal, unfortunately i have entered other businesses and no greeting and their atmosphere felt suffocation and out of place, your atmosphere and staff were amazingly professional, i felt i am glad thr first experience was definitely a return for my business, thank you for your GREAT SERVICE!!!

Excellent tune up and great prices.

Quick service with a smile.

Good selection and great people!

Awesome customer service

Professional pleasant staff. Timely repairs done

Everything product and great service! Courteous staff.

Refurbished my 33 year old Peugeot mountain bike. Cheaper that buying a new bike!! Accessories are a bit expensive!

Tim did my bike fitting and he is awesome! I will recommend him to everyone I know interested in buying a bike!

Had my flat tire fixed right away by Jeremy. Excellent service. I would have saved about $10 had I gone to another bike store, but this one was convenient to get to in a hurry.