Customer Testimonials

Great service from professionals

The guys who work at Trek Alamo Heights are always friendly and helpful.

Eddies muscles are #1!

So superb!
The guy who tended to my need was so canny and knowledgeable. His affable personality has left me in complete awe…

Very friendly and helpful staff.

Friendly staff, and service associates

Had some issues initially but the manager Jeremy made things right. I’ll definitely be coming back to get my bike serviced in the future.

The service and staff are knowledgeable and helpful! Jeremy shared his expertise about my needs to service my bike.
I feel confident with the service and help to ensure my bike is in proper condition and safe to ride. Friendly and always helpful!

Steven was especially helpful when I wanted to purchase a bike. He helped me find the right one for my height and activity level. Then, when I had a flat on the rear tire, he gave me a demonstration on how the change it. Very helpful.

Always customer oriented.

Helpful and prompt service.

Customer friendly staff!

So super kind! Took the time to make sure the whole bike was 100% before we left the store. Just needed the spoke fixed and they made sure my 5 year old kids bike was properly aligned, the breaks were good, and that even the bell worked. So so great. I'll be taking all my bikes here in the future. This company put the passion before business. They made us feel like our safety and ability was number 1. Something I wish to see more of in this world. I for sure support places like this.

The people is the best, great bikes

Y'all do good work and have my bikes in and out in a reasonable time. And the cost of service is very fair. Y'all keep my bikes in top condition. Very Recommended.

Amazing service!!!

Trek Bicycle Broadway is and has been the best bike shop in San Antonio for 53 years. Same excellent staff from Bike World are still there.

Super great customer service, that's why I keep going back!

everyone i interacted with here was super helpful and so nice! made up for an order issue with a great replacement.

Very friendly and knowledgeable staff!

Tim was great and so knowledgeable.

Nice and informative staff about their bikes

Professional and friendly service department!! Very knowledgeable mechanics.

I have been going to Bike World ever since I began cycling, 32 years ago. I have always found them to be very helpful, courteous, and professional in both sales and service for all bicycle needs. There is NO bicycle shop or store in San Antonio that compares to these folks, as their consistency in the marketplace speaks for itself!

Prompt, professional and responsive!

Service was top notch, staff are amazing and so helpful!

Customer service was great

Very efficient, fast, and everybody so friendly!!! Thanks!!!!

The staff is very friendly and helpful.

I have ridden Trek for years. I just purchased a Domane an couldn't be more pleased. I did a full fit kit with Tim and he absolutely nailed it. I have never been as comfortable on a bike and I am riding with much more power. Every employee I have worked with at both stores has been incredible. Please keep up the great work!