Customer Testimonials

Fast service, polite n professional people

Fast and excellent service from Efren, stock availability.

I like Trek’s wide variety of great bicycles - road, gravel, mountain, e-bike, you name it, and they have it from very affordable to very expensive and everything in between. My sales representative, Tim, was an experienced expert with decades of cycling experience. He knew everything about the products and was patient and thorough in making sure we got the right bicycle at the right price. I couldn’t be happier with my new bike or the entire purchase experience! Thanks Tim and thanks Trek!

Excellent customer service

The staff here in this location are very professional. I recommend if anyone’s looking for a bike to go to this location. They are extremely helpful in every way.

Tim was very knowledgeable and thorough. The store was neat and the other staff were all willing to help

Knwledgeable, good selection, good service.

Great!

Perfect bicycle for my needs! Literally wanted a well-made bike for riding in a rural community as well as taking on vacation. Service was amazing and everyone was extremely knowledgeable and helpful! Highly recommend!

The staff was very friendly and helpful. The service was quick as well. I am from the Houston area but frequently visit San Antonio. I will use this shop again.

It is always nice to be remembered. But even better is the excellent service provided.

I loved it when it was a private company, but the same guys are there and they’re the best!

Tim and Efran and the entire Trek Alamo Heights crew are the absolute best. Not only did the help fit a friends bike for me so I could participate in my first Triathlon, they helped repair my youngest daughters bike so we could ride together. They were upfront about all recommendations and costs. I would recommend this shop, 5 stars!

Exceptional customer involvement in the buying process with subject matter experts!

Great quality bikes, Gil was a very knowledgable and attentive person

Fast, friendly and helpful service!!!

Ian did a great job fixing my bike. He was quick and did a good test drive. I would definitely go bak to him.

Outstanding service knowledgeable staff! and excellent work!

Your service crew is the most knowledgeable compared to all the other bike shops I've had to deal with. They take their time with each customer and they've even been able to save me some money when their service or repair was not as severe as I thought it was going to be.

Best quality and know employees

Efrain was awesome! Super thankful. He deserves a raise. Very impressed. Almost bought this product online. Ended up buying local!

Friendly and knowledgeable staff. Nice selection of accessories.

Welcoming, knowledgeable, and professional shop. Excellent customer experience is consistent year over year. I pass up 6 other competing bike shops just to go to Tim's shop in Alamo Heights in San Antonio, TX.

I always feel welcome and cared for. Really appreciate the LBS vibe continues at Bike World since Trek acquisition.

Job well done! Customer service was excellent !

Very friendly, personable and knowledgeable staff.

Courteous employees, service on my Trek was on time as I was told, and good replacement products.

The person who helped me was very knowledgeable, polite, and kind.

The associate helping me was super helpful and well informed.

Services is great